Richer Sounds - Solihul Reviews 

Excellent customer service, competitive price and extremely helpful staff in the Solihull store.

Went into Richer Sounds Solihull originally looking to replace an ageing Bose 5.1 setup… and walked out having completely rethought our entire system thanks to Marcus.

What impressed me most was that there was zero hard sell at the start. Marcus spent a huge amount of time understanding our room, listening habits, existing setup and what we actually wanted from the upgrade. He explained everything clearly — including where spending more genuinely mattered and where it didn’t.

We haven’t even plugged the new system in yet, but the buying experience alone deserved a review. We ended up going for a Marantz Cinema 50, Bowers & Wilkins 706 S3 speakers and REL T5x subwoofer after being talked through multiple options and setups in a way that felt consultative rather than salesy.

Marcus somehow managed the rare feat of both upselling successfully and making my better half completely comfortable with the decision at the same time… which deserves its own award to be honest.

What Marcus does brilliantly is make premium audio feel exciting rather than intimidating. Deep product knowledge, patient, commercially sharp, but also genuinely focused on what works best for the customer.

Outstanding experience from start to finish. If you’re heading to Richer Sounds Solihull, ask for Marcus.

In a way it is like going back in time. Like 1976 and buying that first colour TV. You go into a shop, prepared to spend a decent amount of money. In 2026, the usual experience is that the person working there just wants a sale.

But then you walk into the Richer Sounds in Solihull. After 30 seconds in the shop, and a quick glance at the busy staff behind the counter you receive a "Hi there, be with you shortly" from the manager, who is satisfyingly also called Martin. He looks you in the eye and gives you a genuine smile which you can see in the whole of his face, like a friend who is really happy to see you.

Then, when you have had a quick browse at the items in the range you're interested in, you ask Marcus, who is free, but busy on the till computer. He immediately looks you in the eye and smiles, and when he says "How can I help you?", you know he actually means it, and really does want to help you.

A purchase in Richer Sounds doesn't happen every week, but the people who work for Richer Sounds make it feel like you are always a valued individual. I have always had the same experience in their shops, and if I want to buy a piece of electrical entertainment equipment, I will try to time it for when I am in the UK with my car.

There is simply no other comparable shop chain.

Great advice from both Stuart and Martin at the Solihull branch and delighted with my purchases

Fantastic service from order to the fellas putting it in my lounge ready for me to hang on the wall. The tv is excellent has all the technical things my son wanted for his gaming. Absolutely chuffed 👍

Got some great advice and was really helpful and friendly.

I have purchased all my hi fi equipment and ot my recent purchase was perfect, l was given a very warm welcome by your staff, they are very knowledgeable regarding my purchases, delivery is excellent

Samuel, great customer service! Loving my new Sonos system! Thanks for all your support

Good price, quick and efficient delivery

Helpful advice

Staff were great and handled the sale very well, and my radio arrived the next morning!

RICHER's replaced my malfunctioning LG OLED C3 after TV engineer cancelled the afternoon before he was meant to turn up. They replaced the G3 model with the C5. I impressed by RICHER's customer service. Once the exchange was agreed the G5 TV was despatched very quickly. This was all done under the 6 year guarantee. Special thanks go Andi in Customer Service.

After discussing my options I received excellent advice which was very professional and no pressure.

Very helpful but not overbearing. Gave a really good option for exactly what we were looking for. And very pleased with what we bought. Really lovely people.

Been going richer sounds many years great advise from marcus solihull branch about hifi amps dac's really appreciate it thank you. My 65" tv great watching the snooker lol and the wife was well happy with the free brolly bloody rain lol... Daniel meegan

Had replacement LG Oled TV for set that failed after 3.5 years. Issue with new TV but Martin at Solihull sorted no problem and now very happy. 100% recommend him and his team

​I recently purchased an LG C5 OLED TV paired with a Denon Dolby Atmos soundbar, and I couldn’t be happier with the entire process.

​Even though the advice and purchase were handled entirely over the phone, the experience was flawless. The team took the time to talk me through the specs and ensured I was getting the perfect setup for my home. Not only was the expertise top-notch, but the price was absolutely unmatched nobody else came close to the value offered here.

​The service was truly second to none, proving that you don’t need to be in-store to get that famous Richer Sounds customer care. If you’re looking for premium audio-visual gear and want expert guidance from the comfort of your sofa, I cannot recommend them enough.

​Pros:
​Fantastic over-the-phone expertise
​Highly competitive pricing
​Seamless purchase process
​
Highly recommended!

As I live about 20 miles from the store, I ordered the product I required on the phone. It arrived by courier the next morning - less than 24 hours after I had made the purchase.

Speedy resolution to an issue with my new sub speaker. Great team at the Solihull branch. Thank you

First class service, experienced and knowledgeable staff who did not try to oversell and listened to our requirements. Delivery was at the time and date specified. Would definitely use again.