I kept delaying a decision on buying a new Roberts DAB radio, thinking I wanted to buy it instore. I finally just called the RS telesales line. I spoke to Carl and had a good chat about what I n... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Visited this shop after a recommendation, for record player and speakers. Spoke to Sam who couldn’t have been more helpful, explaining the products and establishing what I was after and happy to answe... Toon meer
Bedrijf heeft geantwoord
Stuart is the deputy manager of Richer Sounds Solihull. For my last TV he was so helpful and knowledgeable. I hoped this time round Stuart was still there and he was. I explained what I needed and he... Toon meer
Bedrijf heeft geantwoord
The week before Christmas we had an issue with our TV purchased just over a year earlier. When it couldn't be repaired in time for Christmas we were given a credit to purchase a brand new (and update... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contactgegevens
9 Station Road, B91 3TG, Solihull, Verenigd Koninkrijk
- 0333 900 0090
4,9
Uitstekend
2K reviews
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Antwoord van Richer Sounds - Solihul
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
They didn't have what I wanted in the…
They didn't have what I wanted in the store but said that I could order it and it would be delivered in 3 to 5 working days. It actually arrived the next day!
16 december 2025
Antwoord van Richer Sounds - Solihul
Thank you for your 5 star review, it’s lovely to read your comments.
Cd player developed fault
Cd player developed fault, sent to manufacturer & returned in a week. First rate service & great after sales service supplied by staff in solihull. 👍
16 december 2025
Antwoord van Richer Sounds - Solihul
Thank you for your wonderful feedback
Antwoord van Richer Sounds - Solihul
Thank you for your 5 star review!
Antwoord van Richer Sounds - Solihul
Thanks for your feedback, great to read you were happy with our service.
Excellent service
Excellent service. They went out of their way to accommodate my needs. All it took was a phone call to get everything sorted. Would highly recommend them to everyone.
12 december 2025
Antwoord van Richer Sounds - Solihul
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Antwoord van Richer Sounds - Solihul
Thanks for your great feedback and for supporting local business.
Brilliant purchasing experience
I phoned the Solihull branch and spoke to Carl regarding the portable CD player he answered all the questions I had satisfactorily so I ordered over the phone on Thursday morning and I was actually using it by teatime the following day. Brilliant service as usual.
11 december 2025
Antwoord van Richer Sounds - Solihul
Thanks for your 5 star review, we look forward to seeing you again next time
Absolutely amazing telly.
Absolutely amazing service and delivery. I can't believe the picture quality on the TV . It's just fantastic in 4k . I'm totally blown away by the TV.
8 december 2025
Excellent service .
Excellent service .
Phoned Solihull store to enquire about Sonos Arc Ultra spoke to Martin who was friendly and very helpful and knowledgeable ordered on the phone he discounted £10 very happy with the arc, my play 1 speakers were not compatible phoned Martin and ordered two ERA 100 with next day delivery at no extra cost great company to deal with with 6 year guarantee , Highly Recommend.
4 december 2025
Antwoord van Richer Sounds - Solihul
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent advice & in-store trial Sennheiser HDB 630
Excellent advice and a chance to try top of the range Sennheiser HDB 630 headphones. Delivered on time for an 11 hour flight. Pairing and controls intuitive and a delight to use. Really pleased with the audio quality, calls and noise cancelling abilities.
7 december 2025
Antwoord van Richer Sounds - Solihul
Thank you for your wonderful feedback
Brilliant customer service !
Sam was very knowledgeable and helpful. Even phoned us after a couple of days to make sure all was fine.
Customer service is alive and well in this store.
5 december 2025
Antwoord van Richer Sounds - Solihul
Thank you for your 5 star review, it’s lovely to read your comments.
Delivered on time
Delivered on time, it is a Christmas present, so I do not know how well it works yet.
4 december 2025
Antwoord van Richer Sounds - Solihul
Thank you for your 5 star review, it’s lovely to read your comments.
The only thing I would pick fault with
The only thing I would pick fault with, is you not stocking the case for the Filo M21 player.
5 december 2025
Great service
Great service. Polite friendly and informative. Pleasure to shop at this store, my first purchase
2 december 2025
Antwoord van Richer Sounds - Solihul
Thank you for your wonderful feedback
Antwoord van Richer Sounds - Solihul
Thanks for your great feedback and for supporting local business.
Brought a TV from Richer Sounds…
Brought a TV from Richer Sounds Solihull. - Karl served me. He was Very knowledgeable and gave me some great advice.
I have always had a great experience when purchasing with Richer Sounds in Solihull.
1 december 2025
Antwoord van Richer Sounds - Solihul
Thank you for your wonderful feedback
Understanding ... What Understanding?
We didn't understand how we were supposed to connect all the wires etc properly. We phoned Richer Sounds Solihull and when the got back to us we got great service and advice. Thankyou.
We still don't understand most of what is going on but we do now have access to the TV channels so we are no longer stuck in the dark.
It is likely that we will be back in touch once we have decided what we would like to access now. This won't be for a while though.
Thanks for your patience.
Andrew & Barbara Sherwood
30 november 2025
Excellent training throughout.
As usual staff very helpful. Went in to just look but of course really wanted to buy but they didn’t push. Excellent service.
29 november 2025
Antwoord van Richer Sounds - Solihul
Thanks for your feedback, great to read you were happy with our service.
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