The order arrived on time with plenty of notification beforehand. It was in perfect condition so l have no complaints. It was so useful to have the garment shipped as l can not get to London very of... Toon meer
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Ich bin sehr zufrieden mit der Bestellung bei Rigby & Peller. Die Auswahl ist groß und sie haben die Modelle oft schon vor anderen Läden. Da BHs immer wieder unterschiedlich groß ausfallen, ist es... Toon meer
Great customer service, I selected two bras, but unfortunately one of the bras wasn’t a good fit for me. Return procedure was simple, my refund in my bank a couple of days later.
The bras l ordered I’ve had to return as they were too small the size ordered was based on my measurements that l gave your agent . At the weekend l went to the Bluewater shop to be measured and the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Rigby & Peller
Geschreven door het bedrijf
The most pleasurable way to find your perfect lingerie fit 🌟
👙 Premium quality brands
Carefully selected to offer an inspiring choice of shapes, sizes and styles for a variety of occasions presented in an experiential environment.
📏Expert fit & style advice
We focus on finding your perfect lingerie fit, also taking into consideration body shape, skin tone, style, personality & occasion, leveraging the latest fashion trends.
👩 Ultimate personal & customised service
We go above and beyond the call of duty to offer you the most enjoyable shopping experience seamlessly and effortlessly across online & brick and mortar stores.
👙 Premium quality brands
Carefully selected to offer an inspiring choice of shapes, sizes and styles for a variety of occasions presented in an experiential environment.
📏Expert fit & style advice
We focus on finding your perfect lingerie fit, also taking into consideration body shape, skin tone, style, personality & occasion, leveraging the latest fashion trends.
👩 Ultimate personal & customised service
We go above and beyond the call of duty to offer you the most enjoyable shopping experience seamlessly and effortlessly across online & brick and mortar stores.
Our craftmanship
Geschreven door het bedrijf
- We're proud of our dedication to design and craftsmanship. Most bras we stock are made with at least 40 individual components - nearly three times the number typically used on the high-street. This ensures the most flattering fit and a piece of lingerie that’s made to last. It takes our carefully selected brand partners up to 18 months to create the perfect bra, many of them are hand finished. They really are meticulously designed to embrace your curves and accentuate your natural elegance.
Contactgegevens
Lageweg 4, 9260, Wichelen, België
- info@rigbyandpeller.com
- www.rigbyandpeller.com
4,5
Uitstekend
2K reviews
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They are not of the same quality as the…
They are not of the same quality as the ones I previously purchased from store.
28 juni 2026
Antwoord van Rigby & Peller
Thank you for your review.
We are sorry to hear that you feel the product quality did not match that of previous items you purchased in-store.
We strive to maintain consistent quality across all of our collections, so we are disappointed to learn that this has been your experience.
We value your feedback and will share your comments with our product team for review.
Thank you for taking the time to let us know about your experience.
Best wishes,
Rigby & Peller team
Order still not arrived
Order still not arrived. Raised with customer service who could not provide a resolution nor confirm when the order should arrive beyond telling me it will. Now on day 6 of yet more pointless UPS emails telling me my order will arrive today…. It never does. A shoddy experience all round
28 juni 2026
Antwoord van Rigby & Peller
Thank you for your review.
We're sorry to hear about the delay. As our Customer Service team has already advised, UPS is currently experiencing unusually high parcel volumes due to the summer holiday season and ongoing sales promotions, which has impacted some deliveries.
Please be assured that your parcel has not been lost and remains in transit. We are working closely with UPS to ensure delayed shipments are delivered as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best wishes,
Rigby & Peller team
Three promised deliveries FAILED
Three promised deliveries, all much later than stated at time of ordering. I have waited in all three days and the item has never been delivered and the tracking just shows delayed. Have now raised a dispute with my Credit Card company to get this refunded. I’m absolutely gutted as I needed the item 10 days ago. No customer service, you have to wait two days, 48 hours, for a Reply. The Reply Lize just state things like oh we are busy don’t worry it will come eventually. Absolute nonsense in this day and age. Terrible Company terrible service.
28 juni 2026
Antwoord van Rigby & Peller
Thank you for your review.
We are sincerely sorry to hear about your experience. We appreciate how disappointing it is to have delivery dates changed repeatedly, especially when you were relying on the item to arrive by a specific date.
As our Customer Service team has advised, UPS is currently experiencing significant delays due to exceptionally high parcel volumes during the summer holiday season and ongoing sales promotions. While this is unfortunately outside of our control, we recognize that this does not lessen the inconvenience caused to you.
Please be assured that your parcel has not been lost and remains within the UPS network. We continue to work closely with the carrier to monitor delayed shipments and help ensure they are delivered as quickly as possible.
We sincerely apologize that your experience has not met the standards you expected from us and thank you for taking the time to share your feedback.
Best wishes,
Rigby & Peller team
Still haven’t received my package yet!
28 juni 2026
Antwoord van Rigby & Peller
Thank you for your review.
We're sorry to hear about the delay. As our Customer Service team has already advised, UPS is currently experiencing unusually high parcel volumes due to the summer holiday season and ongoing sales promotions, which has impacted some deliveries.
Please be assured that your parcel has not been lost and remains in transit. We are working closely with UPS to ensure delayed shipments are delivered as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best wishes,
Rigby & Peller team
Antwoord van Rigby & Peller
Thank you for your review.
We're sorry that your order has still not been delivered. As mentioned in our response to your previous review, your parcel is delayed within the UPS network due to exceptionally high parcel volumes during the summer holiday season and ongoing sales promotions.
Please be assured that your order has not been lost and remains in transit. We are working closely with UPS and monitoring delayed shipments to help ensure they are delivered as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best wishes,
Rigby & Peller team
It hasnt arrived yet!
28 juni 2026
Antwoord van Rigby & Peller
Thank you for your review.
We're sorry to hear about the delay. As our Customer Service team has already advised, UPS is currently experiencing unusually high parcel volumes due to the summer holiday season and ongoing sales promotions, which has impacted some deliveries.
Please be assured that your parcel has not been lost and remains in transit. We are working closely with UPS to ensure delayed shipments are delivered as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best wishes,
Rigby & Peller team
My order made on 27 June still not…
My order made on 27 June still not arrived 11 days later. Not delivery date given. Apparently delays with UPS.
28 juni 2026
Antwoord van Rigby & Peller
Thank you for your review.
We're sorry to hear about the delay. As our Customer Service team has already advised, UPS is currently experiencing unusually high parcel volumes due to the summer holiday season and ongoing sales promotions, which has impacted some deliveries.
Please be assured that your parcel has not been lost and remains in transit. We are working closely with UPS to ensure delayed shipments are delivered as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best wishes,
Rigby & Peller team
Ordered product 27 June still not…
Ordered product 27 June still not received, when purchasing its clearly stated that 5 working days, I’ve had 5 different emails from the delivery company that the company uses and we have to pay for, it’s apparent that one doesn’t work well with the other!
Possibly time to review this provider
27 juni 2026
Antwoord van Rigby & Peller
Thank you for your review.
We're sorry that your order has not yet arrived. Due to the summer holiday season and ongoing sales promotions, UPS is currently experiencing exceptionally high parcel volumes, which has unfortunately resulted in delays to some deliveries.
Please be assured that your parcel has not been lost and remains in transit within the UPS network. We are closely monitoring the situation and working with the carrier to help ensure delayed shipments are delivered as soon as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best wishes,
Rigby & Peller team
I have been promised my parcel would be…
I have been promised my parcel would be delivered for DAYS and still it hasn’t arrived. Please contact UPS and insist they deliver it. They are completely useless
26 juni 2026
Antwoord van Rigby & Peller
Thank you for your review.
We're sorry that your order has not yet arrived. Due to the summer holiday season and ongoing sales promotions, UPS is currently experiencing exceptionally high parcel volumes, which has unfortunately resulted in delays to some deliveries.
Please be assured that your parcel has not been lost and remains in transit within the UPS network. We are closely monitoring the situation and working with the carrier to help ensure delayed shipments are delivered as soon as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best wishes,
Rigby & Peller team
Been over 10 days since I placed my…
Been over 10 days since I placed my order and still no delivery. Sent an email to Rigby & Peller customer services and was told they were incredibly busy. Terrible response with no real action taken on their part.
27 juni 2026
Antwoord van Rigby & Peller
Thank you for your review.
We are sorry that you have not yet received your order.
As our Customer Service team has advised, UPS is currently experiencing delays due to exceptionally high parcel volumes during the summer holiday season and ongoing sales promotions.
Please rest assured that your parcel has not been lost. It is delayed within the UPS network, and we are working closely with the carrier to help ensure orders are released for delivery as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best wishes,
Rigby & Peller team
The best bras for larger cup sizes
The best bras for larger cup sizes. Lovely selection and colour options. I don't get to visit a boutique in person often enough but when I do, I like to make an appointment and get the benefit of the fantastic expertise of the staff. Once you know your measurements, the online shop is great.
25 juni 2026
Not received my order yet.
27 juni 2026
Antwoord van Rigby & Peller
Thank you for your review.
We're sorry that you have not yet received your order.
As our Customer Service team has already advised, we are currently experiencing an exceptionally busy period due to the summer holiday season and ongoing sales promotions.
This has resulted in very high parcel volumes across the UPS network, which is unfortunately causing delays in the processing and delivery of some shipments.
Please rest assured that your parcel has not been lost. It is experiencing a delay within the UPS network, and UPS is working hard to process and deliver all outstanding shipments as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding during this busy period.
Best wishes,
Rigby & Peller team
Ordered product 27 June still not…
Ordered product 27 June still not received, when purchasing its clearly stated that 5 working days, I’ve had 5 different emails from the delivery company that the company uses and we have to pay for, it’s apparent that one doesn’t work well with the other!
Possibly time to review this provider
7 juli 2026
Review zonder uitnodiging
Antwoord van Rigby & Peller
Thank you for your review.
We are sorry that you have not yet received your order!
We are currently experiencing an exceptionally busy period due to the summer holiday season and ongoing sales promotions.
This has resulted in very high parcel volumes across the UPS network, which is unfortunately causing delays in the processing and delivery of some shipments.
Please rest assured that your parcel has not been lost. It is experiencing a delay within the UPS network, and UPS is working hard to process and deliver all outstanding shipments as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding during this busy period.
Best wishes,
Rigby & Peller team
Bad delivery service
I cannot rate a product when I haven’t received it. UPS have delayed my delivery at least 3 times.
27 juni 2026
Antwoord van Rigby & Peller
Thank you for your review.
We are sorry that you have not yet received your order and therefore have not been able to comment on the product.
We are currently experiencing an exceptionally busy period due to the summer holiday season and ongoing sales promotions.
This has resulted in very high parcel volumes across the UPS network, which is unfortunately causing delays in the processing and delivery of some shipments.
Please rest assured that your parcel has not been lost. It is experiencing a delay within the UPS network, and UPS is working hard to process and deliver all outstanding shipments as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding during this busy period.
Best wishes,
Rigby & Peller team
Delivery was scheduled for a date I…
Delivery was scheduled for a date I couldn't receive it.
when rescheduled, it was twice postpoed by the carrier. first attempt to divert to one of their delivery sites was a nightmare and i was excluded after three failed attempts. Latest delivery schedule is while we are away. I have now diverted it but will not be able to pick it up until next week.
27 juni 2026
Antwoord van Rigby & Peller
Thank you for your review.
We aree sorry to hear about the difficulties you experienced with the delivery and diversion process.
We are currently experiencing an exceptionally busy period due to the summer holiday season and ongoing sales promotions.
This has resulted in very high parcel volumes across the UPS network, which is unfortunately causing delays in the processing and delivery of some shipments.
Please rest assured that your parcel has not been lost. It is experiencing a delay within the UPS network, and UPS is working hard to process and deliver all outstanding shipments as quickly as possible.
We understand that the changing delivery dates have been frustrating, particularly as you have been trying to arrange delivery around your travel plans. Once your parcel arrives at the selected pickup point, it will be held there for up to 10 days, allowing you to collect it when you return next week.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best wishes,
Rigby & Peller team
Haven't received the merchandise yet
Haven't received the merchandise yet. Your delivery system is useless. I'm going on holiday on Thursday and don't know whether I'll receive merchandise before then so I'm very concerned, angry and disappointed
26 juni 2026
Antwoord van Rigby & Peller
Thank you for your review.
We are very sorry for the delay and understand your frustration, especially with your holiday approaching.
Due to the summer holiday season and ongoing sales promotions, UPS is currently experiencing higher-than-normal parcel volumes, which has unfortunately led to delays in some shipments and tracking updates.
Please be assured that your parcel has not been lost and is still moving through the UPS network. UPS is working to deliver all delayed shipments as quickly as possible.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best wishes,
Rigby & Peller team
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