RIXO Reviews 1.006

I ordered a dress that I had been planning to buy for a long time and finally decided to purchase. Today I received a message that my order had been cancelled. I would like to ask how this can be considered fair and responsible treatment of a customer.
This is very poor service and unprofessional behavior. Under such conditions, it is impossible for a company to present itself as a trustworthy and high-quality brand when it treats its customers this way.
Please take orders and customers’ time and trust more seriously.
Thank you.

After visiting the Kings Rd store, where the customer service was very poor, I ordered a £500 dress on line. My first complaint is that’s outrageous to have to pay postage of an additional £4.95. All of their dresses are in excess of £150 and at this prices p&p should be included. I subsequently returned the dress - I now realise that their dresses are poorly made, poor quality fabrics and vastly over priced. They are living on their marketing hype.

I have been a loyal RIXO customer for years and own many of their dresses. Unfortunately, my most recent experience has ended that relationship entirely.

I ordered two Annina dresses in EU size 38. I am a size 38, which by standard international sizing corresponds to a UK 12 and a Medium. RIXO maps EU 38 to a UK 10 and Small. This is not standard, and it is not clearly flagged at the point of purchase on their website, which displays EU sizes only with no UK equivalent shown.

When I raised this, customer service was unhelpful and inflexible. The 14-day return window is wholly unreasonable for international customers. By the time an order arrives, is tried on, and a problem is identified, that window passes quickly. I was ultimately told nothing could be done.

My advice: if you love RIXO, order through Net-a-Porter or Zalando. Their return policies are significantly more customer-friendly and you will not find yourself €755 out of pocket with no recourse.

The experience is consistent with a pattern visible across other Trustpilot reviews here: poor customer service and rigid administration.

A shame. The product is beautiful. The experience is not.

Although I sent the dress back, the quality was beautiful and service was excellent.

Beautiful clothing and excellent shopping experience from beginning to end.

Went to the Bridal Studio on King's Street in London and had such a wonderful experience trying on dresses. We were assisted by Lara who was super lovely and had great knowledge of the dresses, especially if I had to try on a dress a size too big or small (due to available sample size) and she would adjust the dress to tell me how the length or fit would look for my correct size. There was no apparent limit on the amount of dresses I could try and I found Lara's suggestions really helpful to try a range of things. Excellent customer service, I had a really positive experience 😊

The dress is Perfect!!

I purchased the Clarice dress in polka dot and handwashed it in cool water after the first wear. The dye ran and I contacted customer service but because the tag read dry clean only and I didn’t follow that there was nothing they could do and I completely accepted that it was my own fault. I loved the dress so I re-purchased it and dry cleaned it after wearing. On the second time I wore it it became wet so I left it for a few days before taking it to the dry cleaner. When I looked at it again the dye had run again and the dry cleaners instructed me there was nothing that could be done to fix it. I have now paid €570 for two dresses - i got two wears and now have no dress. There is obviously a significant quality issue with this dress! I would advise against purchasing.

My brother is getting married & I have just turned 40 & I have really struggled with getting a special dress for this occasion as I don’t feel comfortable in anything anymore & all my go to companies have slowly disappeared over the years. As it was my only brothers wedding, I thought I would spend a bit extra on a dress than I can really afford, so turned to Rixo as I feel the dresses still feel young & stylish but still suits a 40 year old woman. Ordered several, decided to keep one which was the best option I had tried on, still not 100% comfortable in it & not a typical wedding outfit but nothing else suited me as well so sent the other few back straight away. Rixo then released some more dresses & one of the new range looked perfect, I could imagine what I was going to wear with it, which shoes etc so I went to see about returns for the first dress & realised it was only a 14 day return period & I had had this dress for 16 days - so 2 days over. I emailed Rixo customer service & explained that it was an important event & they would 100% still be getting a sale from me whichever dress I kept & asked if they would honour a return, although a few days late, so I could try the new season dress. They emailed back saying they completely understood my situation but they would not accept the return. I know it is meeting their return policy but they would of still been getting a sale & I was 2 days over for a dress which still had tags on that they could still sell, I had only tried it on briefly once. So I am left with a super expensive dress that I feel isn’t perfect for my brothers wedding & I have that feeling that we have all had where I know something else would of looked better & I don’t have the type of funds I can just order the second dress as an extra, which they said I was welcome to order in their email. I have cried about it, which seems silly but I just wanted to look my best, which is very rare these days with how I feel about myself. Because of this blanket no response, I would never use Rixo again. No compassion, no understanding - just a solid no.

Great shopping , beautiful dresses, So easy to find my 'Mother of the Bride dress' with my daughter. Very helpful, friendly staff.

Ordered a few dresses to try on in two different sizes. The dress I wanted to keep had a very strong smell of stale perfume & on closer inspection there was a hole in the sash & several clicks. I don’t think I would have noticed this if I had not closely inspected it because of the strong odour. Rang customer service, woman on the phone did not show any sign of apologies & when paying £300 for a dress, I am shocked that a dress which has clearly been worn before can be redelivered to another customer & the company not even be a little bit apologetic. The tag which was on other dresses that states ‘item can not be returned if tag removed’ was not on this particular dress. I was asked to send back but had to ask if I could have my delivery cost refunded as I was going to have to order another dress. In the mean time, the same dress in a different colour way was introduced & as I got a welcome discount to my first order, I emailed customer service to ask if I could have a new discount code to reorder the initial dress but was honest & did say in my email I was going to order it in the second colour way. Their answer was that they were only prepared to give me a discount on the first dress & said I would have to make two separate orders, meaning two separate delivery costs, to receive the discount on the one dress. I mean that just seems tight in my opinion, if they hadn’t sent out a used dress in the first place, I wouldn’t of needed to ask for a second discount code. Surely as a gesture of goodwill for sending out a used dress, they would make it a little easier for the customer to reorder. They will respond saying they are trying to keep costs down, but I had already been charged a £3.95 return fee for the first order, then would off had to pay another 2 x delivery costs then a second return fee to return whichever colour way dress I decided not to keep which in total would be £17.80 which is excessive to try on some dresses.

We have had a wonderful afternoon trying on Wedding dresses! Tash was absolutely brilliant nothing was too much trouble. She made our freind feel very special and we all said ‘Yes to a gorgeous dress’
Thank you from Lesley, Sharon and Jo

RIXO is my go to for all my clothing needs: business meetings, special occasions, and casual days out. Feel confident and radiant wearing RIXO. Love the quality, fit, and excellent customer service, too.

Rixo customer service is brilliant anytime I’ve emailed I’ve always had a response back in less than 24hrs and they have been so helpful. You really don’t feel just like a number to them , and I love the personal touch.

Rixo are my go-to when I need to feel my best. They know how to cut clothing that flatters all body types. I've never received more compliments than when I'm in Rixo! Whether shopping in store or online they are truly so kind, accommodating, friendly and you can tell they really care about their customers.

I ordered some dresses to try at home for a wedding - my only problem was I loved all of them! Great quality, beautiful dresses! I then couldn't stop myself visiting the Marylebone store the following week where the team were so friendly and helpful it was a pleasure to shop (and buy a skirt!). My only plea is a few more styles / options in petite please!

I bought the Amina Claudia Rose Maxi Dress and instantly fell in love. It is a lovely mix of vintage retro charm a modern sensibility. The gorgeous red rose print is timeless, against a black background which makes it so easy to wear all year round.
I loved the print so much, I also bought the Julien Claudia Rose Scarf to accessorise the dress. I’ve had a lot of compliments on the outfit.
The fit is so flattering and feminine. The bias cut skims the body effortlessly, the hemline is very pretty and unusual, while the deep V-neck and empire waist create a really elegant feminine silhouette. I also love the delicate lace trims and the shirred cuffs.
The lightweight crepe fabric is really easy to wear, non-restrictive and comfortable to wear all day. It’s one of those pieces that makes you feel instantly confident.

My experience with Rixo has been nothing short of splendid — the service is swift, efficient, and genuinely helpful, which is a rare and beautiful thing these days. The dresses I’ve tried have all been impeccably made, in gorgeous fabrics and colours that could tempt even the most determined minimalist. Sadly, I have not yet found the one for my son’s wedding — apparently my dress and I are enjoying a prolonged courtship. But I remain undaunted, because I’m quite convinced that somewhere within Rixo’s rails, my perfect wedding-guest moment is waiting patiently for me.

I never wear dresses - strictly trousers for years. I walk past the RIXO shop in kings road often and one day I decided to venture in. AND I BOUGHT A DRESS! And even more exciting - every one of my friends said SUZY you’re in a DRESS! It looks fab. I’m going to buy another . You have converted me. Who knew how easy they are to wear…. Thank you

First experience of Rixo. Visited outlet store in Bicester. Staff very helpful. Bought a beautiful dress. Now enjoying exploring website for more options for wedding this summer.