I bought some new Mammut Kento Mountain Boots and used them once on a winter route. The rubber toe cap split immediately on one boot. Rock and Run declined to process a warranty claim despite their a... Toon meer
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Having spent a lovely week walking in the Lake District, we popped into the impressive showroom on our way home to Wales. I needed some advice on walking boots as mine were no longer waterproof. Ex... Toon meer
Great in-store customer service from Nick, who gave us really helpful advice re. sleeping mats. We are so pleased with our mat purchase and the super-lightweight quilt is just fantastic too. Very conv... Toon meer
Recently ordered some items, one of which was a compass with unbalanced needle. Customer service was excellent. I emailed late in the evening, first thing next day received email explaining what Rock... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We are an online rock climbing, mountaineering and hill walking equipment shop located in Cumbria UK. We have been in business since 1983, originally as a well known retail outlets in Ambleside and Sheffield. Today our HQ and mail order warehouse is situated at Sandside near Milnthorpe. We welcome personal callers to our warehouse for 'Click and Collect' or if you are in the area, just to say hello. You can find us on Google Maps by using this link http://goo.gl/maps/3bSnM
Contactgegevens
Unti 6, Shoreline Business Park, LA7 7BF, Milnthorpe
- +44 (0)15395 64540
- info@rockrun.com
- www.rockrun.com
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Bad information about international shipments
I ordered an item that they can't shipped to spain, but web system shopping doesn't explain it so. Therefore, I payed by credit card and several days after I am still waiting for refund!
Good job.
The shipment, product, packaging & delivery were in high standard.
Great service; great product; great price
I was looking for a down coat, and came across this at a fantastic price. With some trepidation (as a good price often means poor service) I put in the order. It came promptly, in good condition, I was kept informed of the state of the order at all times. The product as you would expect from Rab is high quality, extremely warm, and although I cannot make any comment about how robust it might be, I am extremely happy. Full marks.
WOW! WHAT MORE CAN I SAY
Ordered a t-shirt the day before christmas i arrived the day after boxingday, now when you think how busy the post is this time of the year all i can say is fantastic and in plenty of time for my first comp. of the year in january 10/10.....
ps when do we get to see the rock + run t-shirts (hint hint)
Quick, easy, excellent stock of climbing shoes.
I was struggling to find a shop with available stock of Anasazi 5.10s in time for Christmas. Rock + Run had the shoes in stock at a very reasonable price. Ordering was easy, tracking information was given and delivery was as expected.
Great prices, quick delivery, Cheaper than everyone else.
Bought a pair of Red Chili Corona size 10.5
Normally £90 these bad boys were on offer at £45. Having tried a size 11 and size 10 I took a punt that the 10.5 would be just right, worst case they went on ebay for £20 more than I paid.
The 10.5 arrived promptly and fit perfectly.
Very good service for the past 10 years
Have been using Rock + Run for at least the past 10 years, always have had a good service from them, the only problem Ive had was when they have used diffrent postal carriers.Always prefered Royal Mail, because if I am out can pick parcel from local office.
But all in all great service.
Easy and fast
Best brands, big collection of models, to register is optional, fast international service.
Good service
It's very good service for international buyer.
Excellent service, good prices, and fast delivery!
Super fast delivery, very good prices, and a user friendly website, what else do you need?
100%.recommended!
No complaints here !
Item arrived on time, as described and well packaged. Will definitely use again.
Very quick service, helpful on the phone, exchange dealt with quickly and without fuss
The website was easy to navigate and checkout. After purchase I spoke to the staff and found them friendly and helpful. Quick delivery and when I had to return the goods my exchange was dealt with very quickly. I'd be happy to recommend and will shop with rock and run again
Super quick delivery
Ordered a few Xmas presents for myself. Haven't used them yet as I have to wait until Xmas day, but they were delivered super quick.
No Hassle !
This was my Grandson's wish for Christmas, so I was pleased that the item came just as described and very promptly.
Snappy service
Only bought a chest harness to replace a damaged one on my Salomon rucsac but although not a perfect fit it should do the trick. Quick reliable service but postage a little steep for a small item.
the best price i have ever seen Fiveten shoes advertised for and a quick delivery
Great price, fast punctual updates on my order and item arrived promptly.
The experience was smooth using the website when completing the order as it was well laid out and easy to follow. The turn around was relatively good for my item to be dispatched. The updates on the order were good to have as it gave me a good idea as to when it would arrive and it arrived on time.
Excellent
Can't fault them on anything always prompt delivery and friendly service.
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