Roman Blinds Direct Reviews 

3.541
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

I have tried to lodge a complaint several times!! My first review was posted in anger and since then I have spoken with the company and I am very pleased with the result. They couldn’t have been mo... Toon meer

Beoordeeld met 3 van de 5 sterren

Disappointed that when the lampshade arrived it was small than anticipated. They don’t exchange or refund so be warned . It’s a shame that they can’t be viewed in a store or outlet . I requested could... Toon meer

Beoordeeld met 5 van de 5 sterren

Rarely these days is ordering online without issues. I was so pleasantly surprised with how straightforward the ordering and delivery was. The blind looks great and is exactly as described. The qualit... Toon meer

Beoordeeld met 5 van de 5 sterren

Stumbled across Roman blinds when I was looking for new curtain poles when I had a date for my new windows being fitted as didn’t want to be without coverings on my windows. Thankfully my choices were... Toon meer

Bedrijfsgegevens

  1. Huis en tuin

Informatie afkomstig van verschillende externe bronnen

Guaranteeing quality and style in abundance, all of our roman blinds are made to measure in Yorkshire to our customers’ exact specifications. Browse through a vast selection of fabrics, which range from bold, flamboyant patters to simple designs in tasteful and understated colours.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,3

Alle reviews

(3.541)

70 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 3 van de 5 sterren

Lovely blind….poor quality brackets

Positives - I was very pleased with the colour and the material. The blind looks really nice and goes well with my decor. Delivered within the estimated time given.

Negatives - Extremely poor quality brackets which would not lock into place correctly and had to be manually adjusted to hold the blind in place. The brackets were not strong enough to hold the headrail and the weight of blind.

20 december 2024
Beoordeeld met 5 van de 5 sterren

Blinds are excellent

Blinds are excellent. Delivery notification was confusing because it said the delivery was from a different company, which I presume to be Roman Blinds parent company.

22 november 2024
Beoordeeld met 5 van de 5 sterren

Spectacular

I’m am delighted with my blinds they are absolutely beautiful and make my rooms so cosy and warm would highly recommend them to anyone

20 november 2024
Beoordeeld met 5 van de 5 sterren

All good

My blinds were easy to order and delivered when promised. I was kept updated throughout. Thanks!

20 november 2024
Beoordeeld met 5 van de 5 sterren

Great price

Great price. Arrived on time and very well packaged. Easy to fit and got the instructions before so gives a good chance to read in advance

19 november 2024
Beoordeeld met 5 van de 5 sterren

Excellent service & quality

Our Roman blinds arrived which were for our conservatory and they are fabulous, we love them. We then ordered another one for the corner window as we were not sure how it would fit . We phoned to amend our order as we noticed we have order the wrong side for the control chain. This was easily resolved with a quick phone call. Great service 👍🏻

12 november 2024
Beoordeeld met 5 van de 5 sterren

Fabulous

Really pleased with my blinds. The fabrics are lovely and the blinds are very well made and were the exact measurements. Delivery was on time. Would definitely buy again.

31 oktober 2024
Beoordeeld met 5 van de 5 sterren

Stumbled across Roman blinds when I was…

Stumbled across Roman blinds when I was looking for new curtain poles when I had a date for my new windows being fitted as didn’t want to be without coverings on my windows. Thankfully my choices were able to be sent to me very quickly and were well wrapped, easy to fit and most importantly looked good. Just been back for another pole and some hooks I didn’t get first order.

23 oktober 2024
Beoordeeld met 1 van de 5 sterren

Poor quality & service

Bought "blackout" blinds from Roman Blinds Direct and left feeling underwhelmed & ripped off, the quality was awful. Instead of blocking out light, the blinds have gaping holes at the seams making the term "blackout" laughable. I've bought similar blinds from Blinds 2 Go before and whilst the seams are visible; they didn't let any light through. Wish I could attach pictures to this review....

I contacted customer support & they offered no help and just said this is how they're manufactured. I asked for a partial refund given the high price of these blinds, but they refused. I requested a few strips of the blackout material to patch the holes myself—again they declined saying they couldn't provide that.

To make matters worse, the blinds don't appear to have been pressed properly. When you try to close them, they just bunch up messily and not along the "folds".

There's no option to upgrade the plastic chain to a more metal one like other companies and the wall plugs included cheap / poor quality.

I ended up putting some white electrical tape on the back that has helped a bit but extremely disappointed with the quality and support.

Save yourself the headache and shop elsewhere.

11 september 2024
Review zonder uitnodiging
Logo Roman Blinds Direct

Antwoord van Roman Blinds Direct

We appreciate you sharing your experience with our blackout blinds. We understand your disappointment with the quality and the light leakage you've described. It's clear that the product didn't meet your expectations, and we sincerely apologize for that. We value your feedback and will use it to improve our manufacturing processes and customer service.

We regret that our customer support team couldn't offer a more satisfactory resolution to your concerns. We strive to provide helpful and understanding assistance to all our customers, and we'll be reviewing our internal processes to ensure this doesn't happen again. We understand your frustration with the issues you encountered, particularly regarding the seams and the overall functionality of the blinds. We're sorry that the product fell short of the quality you expected.

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