Roofglaze Reviews 94

Nothing but a shambles from the word go. Delivery date note kept. Communication a nightmare
Would never use again.

We have used roof glaze on 5 occasions now and the experience is always good

We have been dealing with Roofglaze Rooflights Ltd for many years now. Always courteous, professional and they have a solution for almost everything involving Skylights. Capable, efficient and a pleasure to deal with.

Good people. Good service, good quality and on time

Excellent customer service. Detailed delivery instructions. Great communication. Light well arrived super speedy.

Roofglaze are very easy to deal with, the quotes are provided quickly, the whole ordering process is seamless and we are always updated with the progress of orders, Figen in transport is always accomodating and goes above and beyond when assiting us with deliveries, Rooglaze is the only place to go for any roofs!

Always good and to the point and very effective on delivery details

Great communication and glass unit very well made.
I had to reschedule delivery, sent an email and got a reply within an hour with new delivery date.
Slight problem with the upstand not being delivered with the unit.
Told delivery driver, he contacted roofglaze and I recieved a phone call from them very quickly and lady had one dispatched.
Unit has now been installed and looks great.

Very good product good communication
Always there to answer any questions.

You are asking me to reflect on your service but my purchase is not scheduled to arrive until 9 June!

I am over £500 out of pocket thanks to being provided with erroneous information regarding delivery dates and having been sent damaged glass twice which I have also had to pay to remove/dispose of. The replacement glass is also damaged and despite me alerting them to this and providing pictures on the same day it was finally delivered (late), the supplying company are refusing to provide any compensation for the damaged product despite the legal obligation to do so as per Sale of Goods Act and Consumer Rights Act. Currently seeking advice and considering taking to small claims court.

Brilliant service from start to finish,roof lantern arrived exactly on time,packed really well and a fantastic bit of kit

Ordered 2 products.
They came on time and the delivery method used was fast and communicative.
Products were as described, very good value and are now fitted, customer delighted.

We’ve been carrying out extensive refurbishment work at our home and decided to remove the 8 skylights we’ve had for decades and go for the more modern roof lanterns.

We contacted numerous suppliers over several months all over the UK, but one of the suppliers stood out more than any of the multitudes that we contacted; Roofglaze Rooflights.

What an amazing experience we had during the specification through to ordering the roof lanterns period. We’d give 5 stars just for the customer services aspects of this company as they were absolutely amazing.

I personally had the pleasure of dealing with Charlotte, Beth, Mark and Karen, all of whom dealt with all and any questions, amendments and complications that we had in a courteous, expedient and most professional manner.

From start to finish, I can honestly state that it was absolutely clear that all of the above mentioned are customer focused and can’t do enough to help make the customer feel welcomed and valued.

In a nutshell, they were brilliant, so, well done to all the aforementioned members of staff at Roofglaze, you’re all a credit to the company, so please keep up the great work.

Vincetestarossa

We ordered an electric walk on roof window and are very satisfied. The product is high quality, works perfectly, and the service was professional and responsive at each times of the design process . Highly recommended!

Fantastic service, great product, and looks great
We are really happy,
thank you

Good value, fast response and lead times. Always with the solution and easy to work with.

Electric access roof light. Very keenly priced for a very good quality product. Head of Sales did a brilliant job. Very happy.

The whole service was exemplary. Ordering,delivery,and the product itself . Very happy with all of it
I have purchased similar products before but this one beats all the others hands down on price ,quality and service .thank you