Roselinlin Reviews 

Antwoord van Roselinlin

Geüpdatet op 29 feb 2024

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused by the delivery issue.

I’d love to confirm more details about the issue you mentioned. Would you mind providing us with your order number? We've already sent a private message to you, please check and we are looking forward to your reply.

Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment. Due to the peak shopping season, the item may be delayed due to inventory constraints. You can check the shipping policy here: https://roselinlin.com/information/shipping-delivery.

We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
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Thank you for your reply. Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.

If you need additional assistance, please feel free to contact us by email at service@roselinlin.com. We will reply to you within 24 hours.

Best regard,
Ashley
ROSELINLIN

Antwoord van Roselinlin

11 feb 2024

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.

We are deeply sorry that you are not satisfied with our product and service. What we have been trying to do is to make you have a good experience of shopping.
Please note that we are a legitimate company.

Unfortunately we are not able to find your order with the user name. It would be appreciated if you could send us your order number to check.

We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Please note we do not use standard size. Every item has its own size chart. Some of the items has smaller measurements than standard size, and some larger.

Items can be returned within 30 days from the final delivery date of the last parcel (except for final sale items, accessories, bags, underwears and swimwear).
For the return policy, you can check it here: https://roselinlin.com/information/return-policy

Customer only needs to CONTACT us for return authorisation within the return limit. As long as you get the return authorisation, it does not matter that much if you actually send back the order a little bit later.

If customer meet any issue during ordering, please feel free to contact us by chat for quick response or by email at service@roselinlin.com. By email we will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or got to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding. We believe that our company will make better progress due to valuable customers like you.

Best regard,
Louisa
ROSELINLIN