I've been ordering from route one for some time now, I cannot recommend them highly enough! From their epic sales to their outstanding customer service, they're always on point! Delivery is quick and... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Found a unique pair of superstars paid for next day arrived quickly and when sorting an issue regarding delivery (my fault) maddie replied quickly to try and help sort the issue out as best they cou... Toon meer
Bedrijf heeft geantwoord
I'd like to think of myself as a regular at Route One, many colourways now line my staircase, it seems that when I least expect, they come up with the goods and catch my eye, prompt delivery of t... Toon meer
Bedrijf heeft geantwoord
Excellent customer service. Mix up with my trainer order meant my size was out of stock. They offered me to pick another pair and basically gave me £5 to put towards a different pair. The pair i ch... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contactgegevens
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, Verenigd Koninkrijk
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4,6
Uitstekend
2K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
You didn’t apply my grip tape even…
You didn’t apply my grip tape even though I specifically picked the applied setting and the box was really quite battered but everything else was good.
22 juli 2026
Antwoord van Route One
Hi there,
Thank you for taking the time to leave your feedback.
We're sorry to hear that your grip tape wasn't applied as requested and that the box arrived in poor condition. That's certainly not the experience we want our customers to have.
We're pleased to hear everything else was good, and we really appreciate you bringing these issues to our attention. We'll be sure to pass your feedback on to the relevant team to help prevent this from happening again.
We hope to provide you with an even better experience next time.
All the best,
Maddi
Route One Customer Care
Great service as usual.
Was looking for some reasonably priced skate shoes and found some Etnies in my size. Easy to order, quick delivery, great service!
23 juli 2026
Antwoord van Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you found the perfect pair of Etnies at a great price.
It's great to know you found the ordering process easy and that your shoes arrived quickly. We're so pleased you had a great experience shopping with us.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Top seller! Great service!
The cap arrived quickly and in perfect condition! Top seller! Many thanks! ;D
22 juli 2026
Antwoord van Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your cap arrived quickly and in perfect condition.
Your kind words really mean a lot to us, and we're so pleased you had a great experience shopping with Route One.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Ordered a T-shirt and some shoes
Ordered a T-shirt and some shoes. The shoes were forgotten and dispatched a week late.
Took them a few days to respond to my support email.
21 juli 2026
Antwoord van Route One
Hey Alec,
We're really sorry for the delay in getting one of your items sorted and delivered.
Should you order with us again, please let us know, and we'll be happy to arrange a discount for the inconvenience caused.
We're confident your next order will go much more smoothly.
Kind Regards,
Meg
Route One Customer Care
Very happy with my order
Very happy with my order! Delivered quickly in good condition. My friend loved as a birthday gift x
23 juli 2026
Antwoord van Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you were happy with your order and that it arrived quickly and in perfect condition.
It's especially lovely to know your friend loved it as a birthday gift!
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Antwoord van Route One
Hi there,
Thank you for your great feedback! We're really glad to hear you were happy with the quality of your purchase and that it arrived on time.
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Fan for life
Brilliant service quick delivery and great shoes I've been an avid user of route one since the catalogue says when I would order items from the mail order catalogue along with HSC ! Even brought a mongoose mence BMX back in the day from route one ! Glad to see they still have the great service and customer care they started with ! Fan for life !
21 juli 2026
Antwoord van Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you've been part of the Route One journey for so many years.
It's amazing to hear you've been shopping with us since the mail order catalogue days and even picked up a Mongoose BMX from us back then! We're so pleased to know you still receive the same great service and customer care that first made you a customer.
Your loyalty and support over the years truly mean the world to us. Thank you for being a fan for life – we can't wait to see you again soon!
All the best,
Maddi
Route One Customer Care
Good service
Good service, but these relentless emails asking for feedback.. I buy often and leave feedback often..
Stop ffs
21 juli 2026
Antwoord van Route One
Hey Robert,
Thank you for sharing your feedback - we value it.
This has been raised with the team this morning for review and discussion.
I'll send a follow-up email shortly with further details.
Kind Regards,
Meg
Route One Customer Care
Antwoord van Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you always have a great experience with Route One.
Your continued support means a lot to us, and we hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Antwoord van Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear your first experience shopping with Route One was such a positive one.
It's great to know you received excellent service, and we really appreciate you choosing to shop with us.
We hope to see you again soon!
All the best,
Maddi
Route One Customer Care
Antwoord van Route One
Hey Armand,
Thank you for the great feedback.
Great to know you weren't waiting for your your purchase.
Enjoy it!
All the best,
Meg
Route One Customer Care
Ok Route One you did good
They somehow know how to market trainers to me that I really like, bagged some nice NB skate shoes I'm a sucker for those gum soles and a pair of jeans I don't need but look nice. Delivery was fast, packaging good, the precious objects were in good condition. This isn't my first rodeo with Route One. They've pulled this trick a few times now and it's super effective. I'm now ignoring their emails for a while so I don't buy anything else, so snack on that you crafty Route One marketing people. Got to boost I've just heard that Sting has been kidnapped. Apparently the Police have no lead.
20 juli 2026
Antwoord van Route One
Hey Ed,
Thank you for the brilliant (and hilarious) feedback!
This made us smile.
Really glad the trainers and jeans hit the mark, and that everything arrived quick and in good shape. We'll try to behave ourselves with the emails for a bit - no promises, though.
A big thanks for being a loyal customer.
Hopefully not too long until we meet again!
All the best,
Meg
Route One Customer Care
Meg has been so helpful after my…
Meg has been so helpful after my delivery was lost with Royal Mail, she arranged a replacement so quickly. Everything has arrived now and it’s all great and lovely quality. Thanks so much!
20 juli 2026
Antwoord van Route One
Hey Rosie,
Thank you for such lovely feedback.
It was my pleasure!
Glad you are now able to enjoy your goodies.
Please let me know if you need anything in the future.
All the best,
Meg
Route One Customer Care
Antwoord van Route One
Hey Daniel,
Thank you for the fab feedback.
Awesome that it arrived with you so quickly!
Hope you love your purchase.
Until next time,
Meg
Route One Customer Care
Antwoord van Route One
Hey there,
Thank you for the 5 stars!
We're happy you're happy - thank you for your support.
Hope to see you again soon.
All the best,
Meg
Route One Customer Care
My favourite online skateshop and a…
My favourite online skateshop and a trusted supplier of decks, shoes and clothes. I try to visit the store in person every time I'm in Brighton
22 juli 2026
Antwoord van Route One
Hey Pavel,
Thank you for the awesome feedback!
Comments like this are exactly why we do what we do. Thanks for trusting us with your decks, shoes and clothes over the years - and for always popping in when you're in town.
Hope to see you again soon.
All the best,
Meg
Route One Customer Care
Antwoord van Route One
Hey Phil,
Thank you for the 5 stars!
Stoked to know you were happy with the service and found the website easy to navigate.
This is exactly what we want for our customers.
Let us know if you ever need anything in the future.
All the best,
Meg
Route One Customer Care
Antwoord van Route One
Hey Michelle,
Thank you for the great feedback.
Great to know your goodies got to you quick time!
Hope you get some great use out of your purchase.
All the best,
Meg
Route One Customer Care
Antwoord van Route One
Hey Andras,
Thank you for the lovely feedback and for your recommendation.
We truly appreciate the support.
Until next time,
Meg
Route One Customer Care
Antwoord van Route One
Hey there,
Thank you for the fab feedback.
Awesome to know you are loving the shoes.
Let us know if you ever need any help choosing your next pair!
All the best,
Meg
Route One Customer Care
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