Routine Wellness Reviews 

384
TrustScore 3.5 uit 5

3,5

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Beoordeeld met 5 van de 5 sterren

I started to notice significant hair loss after surgery. I cam across Routine while looking for shampoo to help with hair loss. I have been using Routine shampoo since May, have noticed significant re... Toon meer

Beoordeeld met 5 van de 5 sterren

My neighbor was so happy about Routine that I’ve decided to give it a try. I’m usually obsessed with scents so I started with a discovery set to know ALL the options 😍 I went with Rose Hips and Unsc... Toon meer

Beoordeeld met 1 van de 5 sterren

I have used the shampoo and conditioner for almost three months now, rosehip. Unfortunately, I haven't really seen any improvement with the thickness of my hair. It also feels quite heavy in my hair a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Many things to love - firstly, it really does reduce hairfall and encourages new growth. It smells delicious! A little goes a long way… lasts a long time. You get freebie samples with every purchase a... Toon meer

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3,5

Gemiddeld

TrustScore 3.5 uit 5

384 reviews

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3,5

Alle reviews

(384)

232 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Hair felt thicker and keeps the frizz away for longer.

It comes from USA so takes longer to arrive. I used rose hips shampoo and conditioner. I found my hair looked and felt thicker and less frizzy for longer. I appreciate the free travel kit they give you which is very useful.
I’ve ordered some more as there is an offer on at the moment.

7 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A Calm, Healthy Scalp and Better Hair

Routine Wellness has made my hair and scalp look better. Hair is less shedding, hair has gone back to being shiny, and frizz is kept under control. Hair always grows in a steady manner making my hair look healthier and fuller.

5 januari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have used for two washes already…

I have used for two washes already since it came in mail. I love the fresh light scented smell. My hair feels softer, smoother and has more shine. So far I like it but time will tell.

6 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Don't buyj, not subscribe or miss emails

False claims and unable to leave an honest but unfavourable review on their website. Be careful as they automatically send you new bottles and charge you for it. Since I can't seem to reply to your reply can you please explain how the products that were sent from an Austrlain address in Vic but when I wanted to return them I was only able to if i posted them overseas? If people love your products then they can just rebuy them, why do subscriptions or is it because people like me accidently subscribe. Anyway I am sure regardless of the emails I 'obviously' didn't see I hope my reviews have been helpful to other buyers. I note also that my reviews are not the only negative ones you have. I am happy to delete them soon and never have to hear of your company again.

1 november 2025
Review zonder uitnodiging
Logo Routine Wellness

Antwoord van Routine Wellness

Cathie, by default, our subscriptions are always OPT IN and never opt out. That is, you are not subscribed unless you select a box and actively subscribe. You opted into a subscription on June 11th, 2025. Before placing the subscription, you proactively chose to have it delivered every 3 months to your address.

We mentioned that you were subscribing on the CHECKOUT page of our site and again on your order confirmation and shipping confirmation email.

We sent you another reminder email 3 days before your subscription renewed letting you know it would renew in 3 days so you could change it if you wanted. Paypal also sent you an email letting you know your subscription would renew.

We shipped your package and then you contested the charge with Paypal. One of the reasons you chose to contest the charge was you moved houses since your subscription renewed. When Paypal refused your refund since you had an opportunity to cancel, you tried to post negative comments about us everywhere.

Are you okay with us posting screenshots of your confirmation emails which show that you subscribed and the proof of the reminder we sent to you before your subscription renews? I would be happy to post those images with your consent.

EDIT: Your order was sent from the USA. You can track it here: https://webtrack.dhlglobalmail.com/orders/33872509114564937/details/202509111136SEIB51

Can you confirm you're okay with us posting the screenshots?

Beoordeeld met 1 van de 5 sterren

So disappointed

So disappointed. Started using shampoo/conditioner in June 2024 (still on the same bottles so very good value for money). Seemed a nice product with a pleasant fresh smell. I now look back and realise that more and more hair has fallen out and also breakages. I was searching for a reason for this so I googled this site to see if others have the same problem. So gutted that it took me so long to link the shedding to this product. Stopped using it a week ago and my hair feels healthier already. Obviously will need to wait for regrowth but at least the condition looks and feels better already. I will also add that I had the travel size coconut and vanilla and the texture of the conditioner was very gritty. Shame as I had great hopes for it.

6 januari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Smells awful!

I bought this despite how expensive it is as i thought the bottles would be bigger and i liked the sound of the scent (coconut and vanilla), i didn’t need it for hair loss or thickening. The scent is awful, it smells like dusty old curtains and the bottles are no bigger than an average sized bottle that you would get from the shops. I wouldn’t buy this again. I have had to buy a hair purfume to put on until i finish the bottles as they are too expensive to waste.

30 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Losing more than before

I've used it 3 times including the serum and I'd say I'm losing more hair than ever

28 december 2025
Review zonder uitnodiging
Logo Routine Wellness

Antwoord van Routine Wellness

Julia, although some of our customers are really lucky and see results right away, our customers typically see results about 3-4 months after they start to use Routine Wellness. In addition, most dermatologists will recommend you use a product for about six months to start seeing results, so please stick with us!

Beoordeeld met 4 van de 5 sterren

Good result so far

Personally my hair felt and appeared fuller after 2 shampoo & conditions. Dont know yet re hair loss but so far so good. Didnt notice after 1 wash but 2 yes.

22 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Sadly this product did not work for me…

Sadly this product did not work for me 😥 my hair has become dryer than ever and looks like I put my finger in an electric socket.
I only use a little bit of both and leave it in for a minute or two. I was so looking forward to having less shedding and a shiny head of hair, unfortunately not happened.

20 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Not recommended

I only used the shampoo and conditioner for a short period of time, but the products seemed very harsh on my hair. After I used the shampoo my hair felt very dry and I got some scalp irritation. They also don’t smell that great. I requested a refund, but as I am in the UK I had to pay for shipping at £33 tracked. I made a huge loss. I would not recommend this company.

30 november 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Updated. Twice. Used for 2 weeks and the shedding is worse

Used for 2 weeks, and the shedding is markedly worse. My hair is brittle and in terrible shape. Discontinued. Buyer beware

***This was an order placed through the Routine Wellness store on Amazon, and I purchased the Anti-thinning Shampoo and conditioner(Rose Hips). I used it daily for 2 weeks.

13 december 2025
Review zonder uitnodiging
Logo Routine Wellness

Antwoord van Routine Wellness

1. Stephanie, we have no order matching your name.

2. How many times did you you use Routine Wellness? What products did you use specifically?

EDIT: We've followed up with you via TrustPilot to help identify this order. We don't have anything about you or your order so we are closing this case.

Beoordeeld met 1 van de 5 sterren

This product did not work for me

This product did not work for me or help with my hair shedding at all. I purchased in October, and discontinued in early December because my scalp was itching and burning (which had not previously been a problem) and the shedding had not stopped.

10 december 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Five Star Service

I had been using the hair growth capsules but unfortunately found them difficult to swallow. This is due to previous surgery and my problem. I had the capsules on a repeat order via PayPal so cancelled but they were already on the point of dispatch. I contacted Routine Wellness and no quibble they cancelled my order. I was extremely impressed with their customer service support. Five star 🌟 🌟🌟🌟🌟

8 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Total waste of money

Total waste of money, product does not work. They sign you up to subscriptions you did not sign up to. Customer service appalling. The ‘money back guarantee’ they offer they also do not honour, most probably because 99% of their customers tries to do it as the product simply does not work. Avoid like the plague. Order no: 703566596, you have had all of these details as I have previously contacted you via email and you were unable to help me. It’s very coincidental that you have now replied as I have had no other choice than to leave you a review.

6 december 2025
Review zonder uitnodiging
Logo Routine Wellness

Antwoord van Routine Wellness

We have never defaulted anyone into subscriptions. Subscriptions are always OPT IN and never OPT Out. In addition, we send you a reminder email before your subscription renews so that you can edit/cancel your subscription before it ships out.

We have requested more information from you through TrustPilot, so we can identify your transaction. TrustPilot has informed us that you do not have an order number or subscription associated with us.

Beoordeeld met 1 van de 5 sterren

Itchy scalp

The products left my scalp dry and itchy. I contacted the company and all they did was suggest using less product when shampooing which obviously I wasn’t prepared to try. Wasn’t worth the risk. No offer of a refund at all. Disappointed!

2 december 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Cancelled my order after reading a…

Cancelled my order after reading a wealth or quote scary reviews.
It was a frustrating process where I had to over explain myself and argue in order to cancel.
They assured me I would be refunded. I haven't been. £60 stolen by these absolute cowboys.
Avoid

5 december 2025
Review zonder uitnodiging
Logo Routine Wellness

Antwoord van Routine Wellness

You emailed us on November 25th at 638PM. Your refund was processed on November 26th at 9:08AM.

We will be escalating this case to the appropriate parties.

Beoordeeld met 1 van de 5 sterren

Wouldn't recommend

No difference after 2 months to my thinning hair and it made my scalp and hair dry I definitely wouldn't recommend and its not cheap

2 december 2025
Review zonder uitnodiging
Logo Routine Wellness

Antwoord van Routine Wellness

Hey Yvonne,

Thanks so much for reaching out to us!

Although some of our customers are really lucky and see results right away, our customers typically see results about 3-4 months after they start to use Routine Wellness. In fact, we say that on the card you received with your package and the email you received to help you onboard with our products.

We hope you continue to use them!

Beoordeeld met 2 van de 5 sterren

Didn't work for me

I had hoped, rather than expected this product to work. I persevered for a month just in case. Unfortunately I didn't notice any reduction in hair fall, or any improvement to my hair at all. In fact, I found the shampoo so drying that my hair felt completely stripped after washing, despite using a very small amount. The conditioner does nothing to counter this at all, so my hair was left dry and tangle-prone, which resulted in more hair loss due to having to brush out knots.
There are positive reviews, so I guess it must work for some people, but I would recommend getting a travel size at a much lower cost to try first.
I also think that if a company truly believes their product works, they should offer a money back guarantee, especially given how expensive it is.

**EDIT: apparently there is a 30 day returns policy, which was not clear to me as I bought through a third party. Also, cost of returns are not covered outside the USA**

**2nd EDIT: I have been contacted by Routine Wellness, via Trustpilot, to provide information so they can verify my purchase. Whilst I understand why they would want to do this, I am not responding because a) I did not purchase my product directly from Routine Wellness, and b) I do not wish to divulge my personal details and contact information. I am not in the habit of writing disingenuous reviews, be they positive or negative, I simply wanted to share that this product did not work for me. Judging by the overall review score on this site, I am not alone.

26 november 2025
Review zonder uitnodiging
Logo Routine Wellness

Antwoord van Routine Wellness

We do offer a 30 day money back guarantee. We have always offered this and we're proud that our return rate is under 1%! You can check out the guarantee right here: https://www.routinecos.com/faqs/

**EDIT: We do not sell our products through any retailers. We only sell the products ourselves. If you didn't purchase through us, you did not receive a genuine product.

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