Roveruk Reviews 

151
•
TrustScore 4.5 uit 5

4,7

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Beoordeeld met 5 van de 5 sterren

Great communication - I ordered 6m of coco coir and Ryan messaged to check whether I was happy for it to be sent in two pieces rather than as one continuous roll. I was, and the product was great qual... Toon meer

Beoordeeld met 5 van de 5 sterren

Helena is very professional and has a very friendly manner. Asks all the right questions. I knew my Kitty would be in safe hands. When l came home from being away Kitty is as happy well fed and glowin... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

20" (50CM) (Deep) Wall Manger Coco Liner Smart Garden were difficult to find and at a reasonable price. Came across this company via an online search, was a little hesitant as they were unknown to me.... Toon meer

Beoordeeld met 5 van de 5 sterren

Admittedly I was skeptical about using this site and came here to find trusted reviews. Apart from the site appearing outdated I cannot fault roveruk. I was searching for a particular item, I ended up... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Tuincentrum
  2. ook in
  3. Woonwinkel

Geschreven door het bedrijf

If you have an issue that can be resolved, please make contact with Ryan@RoverUK.co.uk before leaving feedback, thank you. About RoverUK: Online garden and home store. Established 2013 RoverUK.co.uk is part of the Climb Hire Limited Group Established 2013 We offer a wide range of products for the home and garden, delivered to your door. Our products include: Kids gardening tools; such as wheelbarrows, gloves, hand tools. Kids garden dens, t-pee's Planters, baskets, troughs and liners. Plant support obelisks, fencing. Grozone structures and replacement covers. Doormats and draught excluders. Basically everything for the garden except soil and plants (try Suttons for those). Thank you - Ryan


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

151 reviews

5 sterren
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3 sterren
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1 ster

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4,7

Alle reviews

(151)

82 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Children’s garden tools

ordered some garden tools , wheelbarrow etc for my grandsons 3 birthday. Delivered promptly, well packaged and excellent quality ! Ideal for a child and a big hit on the day . Would highly recommend . Good quality and good
Price !!

22 juli 2025
Beoordeeld met 4 van de 5 sterren

Professional company, but returning an item was an issue for me...

Updated: 18/8/25. My experience of this company was very good, items for sale offered are great value for money, speedy delivery time, good communication and timely customer services.

However, I was initially disappointed with their returns policy, in that they do not offer free returns! I guess that comes from mainly shopping on Amazon, there's an expectation that every company will offer free returns!

Anyway I ordered a pair of garden gloves that when my husband tried on for size, were actually too small for him despite them being extra large! The product label was still attached and the gloves were never physically used, so they are definitely in a re-saleable condition, but Rover's returns policy say, that they will not refund postage!

I decided to not return them on this occasion because the shipping cost would not be worth paying out myself and I'd lose out financially. It is fair enough that Rover won't refund the postage because of course they would lose out too. I understand that this would have been different if the gloves had have been faulty.

As an aside, before writing this review I did email them and received a polite and brief reply, saying how to return, but they didn't mention the returns policy, so before I returned the gloves and I lost out financially I read it and decided to just keep the gloves to gift on to someone else!

Just a suggestion Rover, when a customer asks about returning a non faulty item, it might be a good idea to cut and paste your policy on to your reply email. People tend to need prompting because they may not go looking for the information as I did.

I always try to buy from smaller companies and locally before reverting to Amazon. I bought from Rover because I was confident the gloves would fit my husband's hands, but with hindsight I should have probably gone to Amazon because it's simpler to return to them and as a customer I don't lose out on paying for return postage.

Thank you Ryan for your reply. I have changed my review above whilst reflecting on your response because there were areas that I misunderstood and have come to appreciate from your side. I wish your company well.

30 juli 2025
Review zonder uitnodiging
Logo Roveruk

Antwoord van Roveruk

Hi Liz,

Thank you for taking the time to leave feedback.

Postage is charged at cost. It is not an objective to make profit from the costs of delivery and with the increased costs in packaging it often costs more to send an item than the cost of delivery charged.

In summary the returns policy is:
.......
If an item is defective or the wrong one has been sent it is the sellers responsibility to pay for the return of the item.

If the buyer has changed their mind or purchased the wrong item or size of item, it is the buyer that must cover all postage costs.
.........
However, if an exchange is required (and the item is available) for a similar product at the same price. The customer is required to send the item back at their cost but the outgoing cost (from here to you) will be paid for.

I thank you for taking the time to right an articulate review and I do take your points onboard. Without charging all customers more for postage on every item, there's little I can do. As you know there is no such thing as a free return, someone has to pay this.

Many companies that once offered free returns are now no longer offering this. Those that do have to increase their overall delivery charges or increase *vulnerable product costs (*Items which are often returned for refunds).

I sincerely thank you for raising this publicly, the policies are clear on the website but I think it is good that people reading this are aware. Quite simply, if you want an item and you know your not going to return it (unless faulty) then this is the shop for you. If you need to try before you buy, perhaps this is not.

Kind regards,
Ryan
www.RoverUK.co.uk is a website address for Climb Hire Limited

Beoordeeld met 5 van de 5 sterren

Fantastic experience

Fantastic experience purchasing from Rover UK. Cheaper prices than elsewhere and super fast delivery. No issues and wouldn't hesitate to shop there again. Thank you

25 juni 2025
Logo Roveruk

Antwoord van Roveruk

Thank you.

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