Royal Albert Hall Reviews 

Amazing show, brilliant service, felt so welcomed by everyone at the venue.

Terrible experiences.
I have ordered a jacket and am not getting any updates on delivery dates.
I have tried to get in touch via email, since the phone number isn't working.
Out of 4 email I sent, I got one reply with the tracking number, which I already had been given as soon as my order was dispatched.
This has not solved the problem and left me in the exact same situation, which is not knowing where my parcel has been delivered to.
No more replies after this.

It was amongst one of the best experiences in my life. My husband & I went to see the Carols at Christmas, this is something I’ve always wanted to do & we weren’t disappointed, the amazing Choirs, to the brilliant Philharmonic Orchestra, to the singers & hosts, to the magnificent surroundings, & the atmosphere, it was truly an amazing experience we’ll never forget. The seats were good we could see & there were times when everyone was participating with the singing, so we were all standing at times, we were in Arena C, row 23, seats 11 & 12 right on the end. We attended the 7.30 evening concert. When I entered the auditorium for the first time, I stood & looked around, I was very emotional & speechless, the beauty of the superb surroundings was truly fantastic, I was blown away, it was breathtaking & I couldn’t stop the tears streaming down my face, it is a beautiful memory I’ll never forget & an amazing night. So get it booked.

Oh what a night!

The fiasco of a big venue and poor front of house management headed up by sales Manager Kinny was nothing short of rude, obnoxious and lack of customer support.

We arrived at the venue scanned our tickets got in okay no issues until we got to our seats where someone else was already sitting. The usher to block O was as much use as a chocolate fire guard no care didn’t help support checking seats etc to make sure the people hadn’t sat in wrong seats. We were. Just told was told I can’t help go to the box office.

So off we went when faced with 10 staff members headed up by Kinny the sales manager. This felt so intimidating as she basically said we were at fault and nothing they could do to help as we had brought tickets through viagogo. If this was the case why were we allowed entry into the venue when the security and Terror alerts are high in the uk.

Kinny just issued us a printed letter signed it waved it at me and said this will help you get a refund. Her and the team didn’t have any compassion to help despite there being 3 seats in a box then not!!! Hopes dashed and left let down by the venue big style.

Managers and security need serious retraining.manhandled for taking pictures of the outside which is perfectly lawful and after all this place is a tourist hotspot so it is expected to be photographed if the don't want pictures taken I suggest they build a massive wall round it so no one can see it.....👎

Went to the bar, and found that they only do cards, im old fashioned and prefer to deal in cash, this is not right, and everything that's wrong with the UK today, won't visit again.

The customer service and support at The Royal Albert Hall has been beyond useless.
I'm booked to see a show but now there are train strikes plus works on the line and LNER are warning of delays of 90 minutes. I'm supposed to be traveling to London from York for the day with my elderly mother. I've explained the situation to the Albert hall but they've refused to refund. They've refused to give us a credit note. And they've refused to try to re-sell our tickets. Their only advice was to try and sell them ourselves.
I'm genuinely surprised by their response because I had exactly the same situation earlier this year and the theatre in the west end that I was visiting were super helpful and gave us a credit note for a performance on another day.

A theatre local to me in York were also proactive in selling my tickets for me this summer after the friend I was going with caught covid.

I don't understand why The Royal Albert Halls policies and customer service is so much shoddier. I think they're missing a trick. Although I can see their trustpilot reviews are reflecting their level of service.

Beautiful venue but Prom ruined by sound of people rustling and eating packets of popcorn which can now be purchased the RAH bars. Felt more like going to the cinema. Such a shame.

One of my favorite places for beautiful concerts

Waited 15 minutes in a telephone call queue on 13 July 2023 at 15:30 to speak to someone at the RAH booking / ticket desk. No queue information. Antiquated. Dreadful service. Hung up after 15 minutes.

The whole Eric Clapton concert sold out after being in the online queue at number 500? Only the best seats available in the Rausing Circle which is near the roof! How can a 5,000 seat venue be sold out after only 500 people bought tickets? However, there are plenty seats available if you pay for a VIP experience. It's a scam to sell seats at £400-£500 each when it's advertised at £175.

Disappointed my daughter had booked two seats to see Cirque du soleil. When I arrival our seats where occupied plus they where not suitable for me because on booking my daughter did say when booking that due to my disability I need leg room which I did not have find it very uncomfortable to sit or move even though I enjoyed the production very much, we where offered alternative seats but it meant having a side on view( not what we booked
for) plus it would have been a some what difficult for me to access. I do hope that in future that all staff are made aware of people with disabilities..

We ate at restaurant pre show and it was not good, chicken, on the bone, was raw…staff not bothered told us, ‘Chicken was water-bathed for 15 hours’. I said I didn’t care how long it was still raw on the bone, I took a picture but sadly no way to show on this review, also wine had excessive sediment, new glass given but…. We would NOT eat there again!

Circus soli every year BOX tickets

Always use the side entrance from the Italian restaurant

On arrival we always have drinks booked for the box - excellent service so we don’t have to leave the box. But if we do we can always go to champagne bar!

Circus soli is just so amazing people find imagitive new ways to show off skills threw strength skill and sheer bravery! Such a beautiful
Show!
Must see !

We had a lovely dinner at the newly refurbished Elgar Restaurant, and left our coats and things there for the Interval, where we had our dessert and after-dinner tea. Staff were fantastic. 3-courses ~£50: wine very pricey! But really added to the evening, relaxing to get to our seats for the Nutcracker and nice to go back to our table all set up in The Elgar at the Interval.

Spectacular experience and great service from everyone there for a concert. Great deal of information regarding the history of this venue. Everyone so helpful.

I have sung at the Royal Albert Hall many times and I have been to several concerts. Every time I receive excellent help from staff and each performance is mesmerising. It is an enchanting venue and certainly an experience you will remember for a very long time. However, if you book a concert around meal time, DO NOT go to the Verdi restaurant in the Royal Albert Hall itself. The food took almost an hour to come and it was cold and not enjoyable. I will certainly be eating elsewhere next time.

The Elgar Room at The Royal Albert Hall

We were there on 19.11.22 for the late night Jez series.

On the RAH web it said there will be interval.the performance ends 11:30pm but very likely later. Something like that.
However on the night concert ended about 10:40pm no interval,bar closed … a rip off! It has ruined our evening!!! We were so angry we went home. ..

Attended the Robbie Williams concert on 6/11. Concert was fantastic but the RAH staff were very rude particularly in the bar next to Door 3. Incompetent doesn’t come close! Snarling young woman who took forever, clearly not happy in her job, told us “we don’t have any more wineglasses” so we had to suggest the plastic version which she seemed annoyed about then was sarcastic as we left. She’s let you down RAH. Oh and the Rose wine was Line vinegar !! Staff in the stalls area clearly hating their jobs and trying to bring the mood down thinking they’re police officers telling everyone to stay in their seats …. and generally looking very miserable all night. Again they let the RAH down … good job Robbie was brilliant!

Bought tickets for a show which were "restricted view". We had ZERO view, could not see the artist on the stage, nor could we see the large screen.
Total disappointment. We left before the interval.
Complained to customer services and their answer was "We endeavour to give an accurate representation of the expected view from seats and I’m sorry you feel we did not get it right on this occasion."
We could have sat at home and listened to the radio and saved a shed load of money.