They never cancel, they never even reply
Tried to cancel my gas account months ago and they never did it. Not slow, not eventually, never. I sent request after request asking them to disconnect and close the account, and not one email ever got a reply. The payment reminders kept coming the entire time like nothing had been sent at all.
The gas service itself was fine. The problem is there is no one on the other end. One of the customer service addresses listed on their own invoice does not even work, it just bounces back undelivered.
If you are ending your contract with this company, do not expect anyone to read what you send. Keep records of everything, because you will need them.
