A great company to deal with. Thanks to Anna which help me to figure out the issue promplty and guided me on the process through out. I would highly recommend them .. 10/10 from a customer service pe... Toon meer
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A few weeks back myself and a friend went into the shop with a problem with his CUBE EBike. Thier representitive Gab was really helpful, he stripped down the motor housing and fixed what could only b... Toon meer
Bedrijf heeft geantwoord
Purchased a Specialized Turbo Creo after making an enquiry on WhatsApp. The whole transaction was carried out (with Richard) on WhatsApp including interest free finance, so easy to do. Received a call... Toon meer
Bedrijf heeft geantwoord
Thule bike rack had some transit damage which did not warrant returning whole item. Rutland cycling sent the replacement part within a few days without any quibbling. Great customer service which to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Rutland Cycling has been a family run business for over 30 years; starting with a cycle hire shop on the shores of Rutland Water, we now have a large chain of retail stores and a successful Ecommerce site. We sell only top brands and quality products including Giant, Specialized, Cube, Cannondale, Scott, Bianchi, Santa Cruz, Brompton and more. Experience the Rutland difference today with 90 day returns, 30 day test ride, free delivery, premium delivery and 0% finance options.
Contactgegevens
Verenigd Koninkrijk
- 0330 555 0080
- customercare@rutlandcycling.com
- www.rutlandcycling.com
4,3
Uitstekend
7K reviews
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Matt and his team have been great at…
Matt and his team have been great at rutland cycles mk.
There product knowledge is spot on.
Even though I had a couple of issues with the bike itself (just bad luck). They have sorted it straight away without hesitation.
Will definitely be buying bikes from them again in the future.
Very positive experience from the Rutland MK team.
15 september 2022
Review zonder uitnodiging
Antwoord van Rutland Cycling
Hello Chris,
Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard at the moment to make sure we deliver great customer service.
I have made sure your comments are passed over to the team and if we can be further help in the future please do not hesitate to contact us.
We hope you are staying safe and well and enjoying daily rides
Aged non cyclist needing help. ⭐⭐⭐⭐⭐
Son had problem with his brakes. To me new fangled disc brakes not on a motorcycle, weird. Dropped it in and was told just needs adjusting. Less than 5 minutes later off I cycled, another weird. No charge. I cannot thank them enough for helping out an aged non cyclist. That's customer care and service.
11 oktober 2022
Review zonder uitnodiging
Antwoord van Rutland Cycling
Hello,
Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard at the moment to make sure we deliver great customer service.
I have made sure your comments are passed over to the team and if we can be further help in the future please do not hesitate to contact us.
We hope you are staying safe and well and enjoying daily rides
Just has a most wholesome experience…
Just has a most wholesome experience with RC customer support - my headphones broke down after few months and they were able arrange a replacement for me. Only professionalism and positive approach!
5 oktober 2022
Review zonder uitnodiging
Antwoord van Rutland Cycling
Hello Kristof,
Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard at the moment to make sure we deliver great customer service.
I have made sure your comments are passed over to the team and if we can be further help in the future please do not hesitate to contact us.
We hope you are staying safe and well and enjoying daily rides
Very poor customer service!
Very poor customer service from the start, not very professional email manner or their customer approach to get returning customers.
No communication to allow the customer which parcels contain what, which led to duplicate products received (which i said i would send back) and then certain items not being. When chasing this up again I was confronted with rude and poor customer service. Its feel like their response is to answer a mistake or complaint without acknowledging it!
My bike wasn't checked prior to shipping as gears are out of sync.
I'm glad I have finally received all my items as this means I wont have to go through the annoyance of this company again and what was for me very very poor customer service!
Thank you for your reply no service form was sent with my bike and haven't even received invoices for the sent products!!
Oh and I have already raised this with rutland cycles and added a complaint but was told it was being looked into but so far no response!!
8 september 2022
Review zonder uitnodiging
Antwoord van Rutland Cycling
Hi Roger,
I am so sorry for the service you feel you have received after having your order delivered. This is definitely not the experience we would like our customers to have.
Our bikes do go through a full PDI check before they are dispatched from us and are sent with a form detailing this check. Unfortunately transportation can some times slightly knock things out of alignment.
Could you please email us directly with your order details and we will of course look in to this straight away
Great knowledge in store
In terms of product knowledge, friendly service and helpfulness, 5*. Alex went out of his way to help me choose and test out the right bikes for my cycle to work voucher. Really great consultative approach.
Minus 1* for levying 10% charge on Halfords backed cycle 2 work voucher. That's the only choice I have from my employer so cost me a massive £250 on a £2,500 voucher. Other independents do charge this way.
1 oktober 2022
Review zonder uitnodiging
Antwoord van Rutland Cycling
Hello,
Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard at the moment to make sure we deliver great customer service.
I have made sure your comments are passed over to the team and if we can be further help in the future please do not hesitate to contact us.
We hope you are staying safe and well and enjoying daily rides
Poor customer service avoid these stores!
Bought a a bike off Rutland cycles I need to make a warranty claim the is bike 8 month’s old and Rutland Cycles will not help with it. And told me to go to another store that I did not buy the bike with why should another shop be willing to help you when they have not made any money from the sale ain’t going to happen! They sold me the bike with brakes wrong way round just really poor customer service! Avoid is you would like help with any issues after purchase!
I can not reply to your reply how can it be hard to remove a shock and post without damaging it I have managed to do that my self now to get it fixed you just point blank refused and did not want to help👍 Just thought the store I bought from would be willing to help no worries
1 oktober 2022
Review zonder uitnodiging
Antwoord van Rutland Cycling
Hi Robert,
I'm very sorry about this experience. There are a few reasons we advise to go to a local bike store to resolve an issue such as this one. There is a large risk of damage during transportation if we were to have the bike collected from yourself to have any work done and then have it delivered back to you. It does also mean that the issue is resolved a lot quicker, which is of course something that we would like.
As a gesture we would be more than happy to cover the labour costs of resolving this issue if you are able to send us a quote for the work beforehand.
Faultless service from Rutland … the…
Faultless service from Rutland … the item ordered (wheelset) was as I expected and a very very good price!! … just a shame that DPD were less than efficient having mislaid the package!! I received fantastic support from the staff as they tried to locate the missing parcel!! Thankfully due to Mirrons super customer service, the package finally arrived today!
I would highly recommend them .. 10/10 from a customer service perspective!
30 september 2022
Review zonder uitnodiging
Antwoord van Rutland Cycling
Hello,
Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard at the moment to make sure we deliver great customer service.
I have made sure your comments are passed over to the team and if we can be further help in the future please do not hesitate to contact us.
We hope you are staying safe and well and enjoying daily rides
I’ve had two bike fits on my bikes with…
I’ve had two bike fits on my bikes with Phil Craddock in Nottingham. He’s knowledgeable, friendly and very precise. The adjustments he made have significantly improved my riding style, comfort and power. Highly recommend this process.
27 september 2022
Review zonder uitnodiging
Antwoord van Rutland Cycling
Hello,
Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard at the moment to make sure we deliver great customer service.
I have made sure your comments are passed over to the team and if we can be further help in the future please do not hesitate to contact us.
We hope you are staying safe and well and enjoying daily rides
Great service and reliable.
Great service and reliable.
I've made 2 orders. Gloves and socks nothing of significant value. But delivered as described. Will shop from again.
23 september 2022
Review zonder uitnodiging
Antwoord van Rutland Cycling
Hello,
Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard at the moment to make sure we deliver great customer service.
I have made sure your comments are passed over to the team and if we can be further help in the future please do not hesitate to contact us.
We hope you are staying safe and well and enjoying daily rides
Great bike shop
I was very impressed with the Rutland Cycling shop.
Really quick delivery and good prices and even when i had to return the bike too big my own fault.
Customer service was really helpful.
Definitely recommend Rutland Cycling shop.
13 september 2022
Review zonder uitnodiging
Antwoord van Rutland Cycling
Hello,
Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard at the moment to make sure we deliver great customer service.
I have made sure your comments are passed over to the team and if we can be further help in the future please do not hesitate to contact us.
We hope you are staying safe and well and enjoying daily rides
Excellent and quick repair …
Excellent quick repair of slipping gears and rubbing brake by Gab along with advice on fixing any future issues. All covered under repair plan.
21 september 2022
Review zonder uitnodiging
Antwoord van Rutland Cycling
Hello,
Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard at the moment to make sure we deliver great customer service.
I have made sure your comments are passed over to the team and if we can be further help in the future please do not hesitate to contact us.
We hope you are staying safe and well and enjoying daily rides
Excellent Service from the Workshop
On Friday Sept 9th I took the rear wheel from my Raliegh Pioneer into the Milton Keynes store to have a spoke protector fitted, as the chain was jumping off the lowest gear sprocket. A Shimano tool, which I didn't have, was necessary to release the rear cassette lock ring. Despite their best endeavours, with the largest breaker bar and 3 staff involved the lock ring would not come undone. I was advised to bring the bike in to have the gears adjusted as that would solve the problem and make the protector ring unnecessary. I contacted Rutland Cycles Workshop on Sept 12th, Ian said bring it in tomorrow morning and we'll sort it out - its a quick job. This morning, Sept 13th, first thing I took the bike in and true to his word, Ian put the bike on a support and proceeded to adjust the gears, 5 minutes later reliable and predictable gear selection is restored. Thank you Ian and team at Rutland Cycles Milton Keynes
13 september 2022
Review zonder uitnodiging
Antwoord van Rutland Cycling
Hello,
Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard at the moment to make sure we deliver great customer service.
I have made sure your comments are passed over to the team and if we can be further help in the future please do not hesitate to contact us.
We hope you are staying safe and well and enjoying daily rides
They have simply great customer-focused…
They have simply great customer-focused service. Last month I had an annoying problem which was weird creeking sound coming from middle of the bike. My warranty was almost over and they collected the bike from my home handled the issue and sent back to me for totally free including shipping. I am very happy with them thankfully I bought my Whyte E-160s v2 by Rutland Cycle. Keep up the good work!
1 augustus 2022
Review zonder uitnodiging
Antwoord van Rutland Cycling
Hello,
Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard at the moment to make sure we deliver great customer service.
I have made sure your comments are passed over to the team and if we can be further help in the future please do not hesitate to contact us.
We hope you are staying safe and well and enjoying daily rides
Absolutly disgusted in the service…
Absolutly disgusted in the service provided by Rutland Cycles Online. Having ordered a bike over 3 months ago and deposit paid to be informed 4 days before delivery that the bike is out of stock is extremely poor service. I suspect there is more to what I am being told and the person who I dealt with no longer works there. There was no compensation to purchase a stock bike, only at the advertised price. I would warn anyone waiting a order to be careful and look at an alternative supplier.
8 september 2022
Review zonder uitnodiging
visited the Everads Meadows store today…
visited the Everads Meadows store today to haver a puncture repaired and to book my bike in for service
the level of customer care and knowledge of Mark nad Ben was outstanding, these two guys really know about bikes and whats needed to keep them going
thanks both
9 september 2022
Review zonder uitnodiging
Antwoord van Rutland Cycling
Hello,
Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard at the moment to make sure we deliver great customer service.
I have made sure your comments are passed over to the team and if we can be further help in the future please do not hesitate to contact us.
We hope you are staying safe and well and enjoying daily rides
Rebecca prioritised my order delivery…
Rebecca prioritised my order delivery when the estimated despatch date came and went with no update received from Rutland Cycling. Great service recovery once I contacted Customer Services, but going forward the Service Design needs to better understand the Customer Journey to provide the best Customer Experience.
6 september 2022
Review zonder uitnodiging
Antwoord van Rutland Cycling
Hello,
Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard at the moment to make sure we deliver great customer service.
I have made sure your comments are passed over to the team and if we can be further help in the future please do not hesitate to contact us.
We hope you are staying safe and well and enjoying daily rides
Great advice, competitive pricing and service.
I’m currently building up a bike and went to Rutland Cycles Leicester for help, support and purchasing parts.
The service that I received from Josh and Stef has been 200%!!
Loads of helpful technical advice on the build, really competitive pricing..
Also a very quick turnaround when it came to a workshop job carried out by Michael, couldn’t recommend them enough!
We’ll done Rutland Cyxles Leicester!!
5 september 2022
Review zonder uitnodiging
Antwoord van Rutland Cycling
Hello Ed,
Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard at the moment to make sure we deliver great customer service.
I have made sure your comments are passed over to the team and if we can be further help in the future please do not hesitate to contact us.
We hope you are staying safe and well and enjoying daily rides
Great service and advice from Rebecca
2 september 2022
Review zonder uitnodiging
Antwoord van Rutland Cycling
Hello,
Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard at the moment to make sure we deliver great customer service.
I have made sure your comments are passed over to the team and if we can be further help in the future please do not hesitate to contact us.
We hope you are staying safe and well and enjoying daily rides
Super helpful and friendly staff
Super helpful and friendly staff. Very knowledgeable and went out of their way to help resolve a problem. Necessary items were available and support regarding fitting freely available. These people obviously enjoy their job and are good at it. Really appreciate everything to get me back cycling. Cheers guys!
3 september 2022
Review zonder uitnodiging
Antwoord van Rutland Cycling
Hello Kim,
Many thanks for your review. Positive reviews such as yours are a great boost for our team who are working very hard at the moment to make sure we deliver great customer service.
I have made sure your comments are passed over to the team and if we can be further help in the future please do not hesitate to contact us.
We hope you are staying safe and well and enjoying daily rides
Ordered a Giant revolt 0 in May 2022…
Ordered a Giant revolt 0 in May 2022 with a delivery of July 2022. Looking forward to getting the bike. July came and no word on delivery so had to chase several times before being told no word on delivery and they’ll provide an update in August 2022. Chased again to be told still no update and Giant hoping to send out bike buy end of September. Just received an email to say my order has been cancelled as Rutland Cycling has been taken over by Specialized and no longer stock Giant bikes. 5 months waiting for my bike to be advised this and still waiting for my deposit to be paid back. Shocking customer service.
4 september 2022
Review zonder uitnodiging
Antwoord van Rutland Cycling
Hello,
Thank you for your review. I sincerely apologise for the inconveniences that you have experienced with this order! It has been incredibly difficult to get a hold of stock this year, what with the industry suffering a global stock and material shortage. This means that the due date was effected as the manufacturing schedule was severely pushed back. I understand that you weren't kept as informed as you should've been, with the delayed due date of your bike. Please know you have our sincerest of apologies for this.
We have very recently been made aware that certain bikes are no longer available for us to order in. Sadly, some Giant bikes have been effected by this. We understand that this is incredibly disappointing for you, and are very sorry. I have forwarded your feedback to the relevant department, so we can investigate what went wrong, to ensure we keep our customers better informed. Should you have any enquiries or require any assistance, in the future please do not hesitate to ask.
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