I have been dealing with Keisha for renting out my flat which is my first experience of the process. The vetting was excellent, the first tenant failed proof of earnings so a potential issue avoided!... Toon meer
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Lees wat reviewers zeggen
I can only give Aimee and her team at SAB Five Stars, have continued to deliver excellent attention to detail and manage my properties in Cambridge to the very high standards, always finding me excell... Toon meer
1-bedroom flat rented in Cambridge for 10 months. Landlord was excellent. But 2 episodes of cleaning-related problems with SAB. 1st - flat was left extremely dusty after bathroom refurbishment during... Toon meer
Renting a property can be time consuming and stressful. Abbie Hewson at Saint Andrews Bureau gives me full support on finding, managing and dealing with my tenants and property maintenance. SAB also... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Saint Andrews Bureau Are the Leading Cambridgeshire, Hertfordshire, Suffolk And London Property Specialists Since 1959.
Contactgegevens
The Barn, Downing Park, Station Road, CB25 0NW, Swaffham Bulbeck, Cambridge, Verenigd Koninkrijk
- 01223 352170
- cambridge@sab.co.uk
- www.sab.co.uk
4,3
Uitstekend
83 reviews
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All the poor reviews are exactly right!
All the poor reviews are exactly right!
Any tenant should steer well clear of this agency. My initial rent was reasonable, but then they aggressively increased rent every year.
The last rent increase was £225 per month which was negotiated down!
I was paying significant monthly rent and yet the furniture was of such poor quality, it broke very quickly. Looking up the exact make and model I could see the furniture was extremely, extremely cheap and clearly of a very poor quality. The poor quality furniture caused some superficial damage to the property which then SAB are now trying to charge us for in the exit inventory. We had to replace our bed because it broke and was unusable and we've been charged for this also.
Disgusting tenancy experience. They will try and charge as much as rent as they can possibly get away, then try and take your entire deposit.
27 augustus 2021
Review zonder uitnodiging
Antwoord van Saint Andrews Bureau
Firstly, we are always saddened and sorry to see a poor review. In this instance we would just like to remind everyone of our role as the agent. It is not our decision on a rental amount. We are instructed by our client; the landlord and we submit documents to tenants accordingly. A Section 13 notice is issued for a rent increase and this states the options available to a tenant should they not find the increase acceptable. These options include third party organisations who could advise and assist in what is considered to be an unfair rent increase situation. A landlord also chooses the furniture, or at least the funds to spend on furniture, and therefore the standard or quality is not our responsibility as an agent. If we fully manage a property, we will report any breakages to the landlord who will instruct us regarding repair or replacements. Following a checkout of a property at the end of the tenancy we provide a report to the landlord and any proposed charges a landlord wishes to make; we then propose to the tenants. We act as the agents in between in negotiations and should the tenant and landlord ultimately not agree on the deposit deductions, the tenants deposit is protected by legislation requiring it to be registered and protected therefore ensuring a third party adjudicator makes the final decisions. All deposit deductions go to the landlord or costs associated with the property and at no time are payments made to SAB as the agent. As agents we deal with rectification works, cleaning arrangements and deposit disputes which are time consuming and we receive no direct payment or recompense for our time so such situations are to our detriment, not our gain. Therefore, whilst we appreciate the frustration in this situation, we can assure everyone that we follow legislation and best practise guidance and this in turn provides tenants with protection from landlords who may be deemed to act unfairly. We hope this provides some clarification to our position as the agent.
10 years’ excellent service
We rented our house through SAB for 10 years before selling. Excellent service throughout. They used reliable, reasonable trades people for jobs needed. Property was almost never empty for over a week between tenants. Took a balanced view with tenants’ requests.
2 september 2020
Review zonder uitnodiging
Antwoord van Saint Andrews Bureau
We are glad to hear you were happy with the service provided over many years.
Pushed to complete early, left me homeless at Christmas, did not care
Initial experience of booking to view a let was good, then the dealing with the paperwork there were a few mistakes but dealt with well. It all fell apart just 4 days before handing over the keys, when I received an email informing me that my let had been cancelled because the previous client had not returned the keys. This email was sent at the end of the working day so I could not phone them back to ask what my options were, and left me essentially homeless as I had handed notice in on my current let as is normal. This is also the week before Christmas. I spent that night stressing out about how I was going to cope with the situation. My house move was all booked, utlities ready to be moved, standing orders for existing property cancelled and end of tenancy clean booked. A lot of this I had had to pay for up front as it is so close to Christmas.
The next day I was waiting at the office to speak to someone as to what I could do. The total lack of empathy was shocking, they did not care at all and didn't even offer to help me find something else. They even had the gall to point out that legally they did not have to do anything. So Happy Christmas to me, homeless through no fault of my own.
I have never had a problem renting before, I have never defaulted on a payment and never lost a penny off a deposit. Moving at Christmas is stressful enough and SAB pushed me to move before the end of my current tenancy, which given they must have known they had a problem with their existing client (she had gone none contact and the house was empty except for rubbish when I viewed it 5 weeks ago), to think they could turn it around in 4 days was unrealistic on their part.
18 december 2019
Review zonder uitnodiging
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