Sahara Reviews 

Sent for a longline jumper in deep rust colour, really lovely well made garment. Sadly the shape at the back was cape like and just didn’t look as I would have liked. The two stars are because there was not only a charge to post it to me which is absolutely fine and expected but the cost to return it was also expected to be at my cost which honestly I find unacceptable. Essentially with delivery and return circa £12 - that was the cost to try it on! The nearest shop to me is in York and that is about 40 miles away and they don’t carry everything. All in all not an entirely positive experience on this occasion but I do have a beautiful scarf from them which I bought a little while ago and that is great.

Good returned and money not refunded

I LOVE the dress. Perfect fit in comfortable fabric & a stunning design. Also love the lace top & scarf I ordered. Delivery was swift & so efficient. I'm new to this company and will definitely order again!
Lady Rossmore

This is a trustworthy and reliable company with excellent customer service and lovely clothes. If you can’t always afford the prices, look out for their regular sales for bargains.

Sahara has lovely products but they are expensive. Worth it if you like the product but my big gripe like others on this site is the charge for delivery under £200 and then for returns as well. Cheaper clothing companies don’t charge this much. I agree there needs to be a charge at least one way. However I won’t be using again for fear of being charged £10 and no product.

I was shopping with a friend for a special family occasion. Well the selection was brilliant for her and the staff absolutely amazing. Friendly helpful and gave honest advice and never felt obliged to make a purchase.
However my friend found two suitable outfits plus two more because they fitted and suited her perfectly.
Well done to the staff in Guildford! Other businesses take note.

I love sahara and have been buying regularly for six years. Quality, workmanship, design, fabric and colours are gorgeous. BUT I am 5'6" and my last two purchases have been shorter than I expected from promotional photos. Not unmanageable with my needle skills but disappointing.

The response to the problem with my dress was dealt with quickly and courteously. Francesca in Customer Services was excellent.

I like Sahara clothes and their shops very much. I do not live close to a shop and sometimes order online, but have always hesitated over the cost of both delivery (if not ordering over £200 worth of clothes) and returns (all items).
I recently ordered one sale item thinking it would probably be a good fit based on previous Sahara items. It was however too big and too short, so I had to pay £4.95 for delivery and then another £4.95 for returning the item. The service was also dreadful: I ordered on 24 April, the item arrived on 30 April and I returned it about an hour after receiving it. I didn't receive a refund until 14 May despite my return parcel being with Sahara on 2 May. My money was in Sahara's hands for 20 days and I paid almost £10 costs for the privilege of trying on an item which was in my hands for an hour.
I see Sahara now uses a logistics company; I am not sure they are doing the brand any favours. I will not be ordering online again.

I had a problem with an item of jewellery which was faulty, I phoned the company and got a customer care person right away. That’s a bonus in itself. Her name was Francesca and she was amazingly helpful…she did everything she could possibly do to solve my problem and really quickly. And she did. Timing was essential as the item was for a birthday gift. Francesca got my replacement to me in time. I have not come across such fantastic customer care which is essential when you shop online. Big thanks to Francesca

Love Sahara, but just realised I can not buy from the warehouse sale online as I am on holiday in Crete Greece. I have ordered new items from Crete sent to my home address in UK before, not happy as a regular customer.

Lovely item but sizing incorrect and one has to pay for returns.

Consistently excellent clothes. Customer services go above and beyond.

My only frustration is they haven’t bought back the sample sale in person - attending their sample sales was always such fun and I’d buy LOADS. Doing it online is awful because the sizes vary so much. PLEASE PLEASE BRING THE SAMPLE SALE BACK IN PERSON 🙏

On the plus side lovely clothes, excellent quality with good fabrics and helpful customer service, I have bought so many items in last few years. On the negative side the prices are very high and the double postal charges consequently are putting me off buying more, £4.95 for orders under £200 and then Special Delivery at minimum of £9.50, often more, to return. Having spent c.£15 overall on postage the return refund takes about 7-10 days unless I call customer services direct with my tracking code. Really feel at these prices order postage or returns should be free like the majority of online shopping.

I have purchased twice from Sahara website in the last month and I have to say I was impressed how efficent they were. Fast delivery and amazing quality clothes. I will be a regular customer from now on. Thank you so much.

Before buying a sale scarf as a Christmas present I specifically asked if I would be able to get a refund if it wasn't right and was categorically told that I would be able to return it for a refund. However, when I went to return the item I was then told this is not possible as it isn't policy and my only option was a credit note - despite having been told differently by a member of the Sahara team. When I raised this with the customer service team they told me, to precis, hard luck you should have read the small print in store or on the receipt (which would only be issued post sale). They are not putting customers first and are not acknowledging that they gave me incorrect information - I am sure they will respond to this post with the same sorry you're disappointed etc etc rubbish they gave on mail.

As a loyal customer who was given the wrong information I am very disappointed by this and will not be purchasing from the brand again.

I would recommend anyone to buy from Sahara! Not only is the varied range of designer clothing etc absolutely lovely and excellent quality, their Customer Service is second to none 😊

Ordered for a Christmas present 6 days ago and only just despatched so will not arrive in time - v disappointed with service considering price paid. Just poor. Why does it take 6 days to send a pair of earrings when you’ve paid £5 extra for postage?

Had an amazing experience with this company an it saved the day on our holiday when our 11 year old suddenly out of the blue was in need of sanitary products! It was our first day of our holiday so did not of course want to stop her being able to swim.

I found Sahara online, ordered some bikini bottoms with same day delivery (at 11pm at night) then had a WhatsApp the next morning asking if we wanted a pair already pre washed as they could see we were on holiday by the hotel delivery address. The bottoms were even with us by 1pm… incredible service and saved the day for my daughter and her holiday!

I have just received my new dresses from the Winter 24 collection and as always packed with care and delivered quickly.
Quality of these dresses are superb.
I have bought from Sahara numerous times and will continue to do so.
It is nice to know that there is a company to trust with great clothing and a remarkable after sales service.