Samsung Reviews 

This complaint refers to Samsung Online and the lack of support to have a complaint rectified locally.

I orginally ordered my phone Samsung S26 1tb rrp $2999 on March 10. It was delivered in a thin satchel package with battery warning labels thrown over a limestone wall, left in the hot sun for 8hrs and my signature was illegally forged by Startrack, the company you contract to make deliveries on your behalf.

I learnt that my warranty on the product was void if I opened it as Samsung do not cover exposure to excessive heat, even though it was caused by the delivery contracted by Samsung.

When I complained to Samsung and Star Track the whole process was made hard and not helpful to the customer at all. It took over two weeks for a manager to contact me back as I asked for the matter to be esculated, I requested being able to take my phone to a Samsung store and swapping it for a new phone, so I did not have to wait 21-30days for a new phone to be sent after mine had to be mailed back first. This request was denied. I requested a refund on the phone and access to the same promo code I used so I could drive to the Samung store (45 mins away) and purchase this directly so it wasn't mailed again and I didnt have to wait as long. This request was denied. I asked for my phone to be delivered to a samsung store instead so the same delivery process did not happen again. This process was finally approved after esculation. This process then took several further weeks as apparently your IT department (of a major tech company) did not know how to change the delivery address on a package, so they were not able to raise a return label for some time.

Once a return label (finally on the 20th April) was raised I immediatly mailed it back to Samsung online. It then took a few days for the item to be collected and a replacment sent. The replacment was then sent to my home address again - instead of the agreed destination Samsung Cannington!!!! This whole process took 9 weeks for the phone to be shipped to the same mailing address!!! It was finally delivered today 8th May. The delivery driver again left the product unattended, without a signature, this time instead of throwing over a limestone wall he left it on a limestone stairway. The package was clearly labeled to my home address by Samsung- it was never labeled to the Samsung Cannington store which was requested and approved. It is a $3000 phone being left twice following the incorrect delivery process, without a signature - The first time my signature being forged - which is illegal.

I gave a zero star recommendation rating as you need to change your delivery processes for online orders. You need to change how you support customers throughout the complaint journey. You need to allow customers to return items to Samsung in a timely and easy process whether it be a samsung store or samsung online - it is all the same company, it is up to you to sort out the logistice not the customer. I should have been allowed to swap the product which was potentially damaged and faulty at a Samsung store not have to wait 9 weeks for the process to happen again.

I am writing to express my significant disappointment with the service I have received from Samsung. As a loyal customer who has purchased numerous Samsung devices, I recently encountered a critical issue with one of my phones. The battery expanded, causing the phone to crack, which presented a serious safety concern for my household.

Despite the severity of this incident, I have been informed that Samsung is unwilling to address the matter. This response has led me to reconsider future purchases of Samsung products.

For a company that makes so much money they have such ridiculous customers service.

Bought a Samsung s25 fe a good phone in some ways , so here's the problem it constantly says emails full or will run out and stop on such and such a date , so you go through your phone to delete them to make space once you do this and delete them . You come out of that and within 5 minutes they put them back on and your forever deleting the same stuff mine goes back three years after changing my phone a few times , this is a scam by Samsung to force you to buy more space off them . Same with promotions and purchases you delete them and suddenly they are back on two fold while your email is been hijacked to demand more money off you it's now 2026 and I'm deleting messages from 2023 onwards let's not forget you change phones in between WHAT A SCAM TYPICAL OF PRODUCTS FROM CHINA , IM NOW LOOKING FOR A NEW PHONE THAT ISNT SAMSUNG ,BUYERS BEWARE .

My S21 had lines appearing after software update. I keep the phone in a case and have never dropped it. The customer service attendant Ellie at Garden City Centre was so kind and helpful. She understood my situation being in DV/Senior and sent it for repair. The contact centre was also very helpful. They contacted me once the repair was completed and sent the phone back within 10 days. I am so indebted to Samsung for their kindness. I thought they would kick me out /ask to buy a new phone although I cannot afford one . I'm starting to believe there are some good people also. Thank You Ellie for being a great human being and Samsung too.

I have purchased over $55k worth of Samsung smart home devices and products for our smart home & air b&b homes. I attempted to lodge 4 repairs on WhatsApp due to being a weekend and the customer hotline being closed, it took 4hrs to do 1 tv and was cut off every 2mins to have to start all
Over again, I called the hotline Monday that took again another 2hrs to lodge 3 out of the 4 items.
1 of the items they lodged was a washing machine seal which was faulty from
Day 1 it has a slight slit in the rubber. I had to keep using the machine given I have 3 children and wasn’t able to get onto Samsungs when I first attempted. Over a few weeks
Of using the item it worsened and the slit tore into the seal. They deemed this not under warranty and suggested I had caught clothing in it.
I requested a second opinion they sent out an independent assessor.
The assessor said when a photo is attached they have to deem it non warrentee and Samsung only send them out to do the dirty work if they say it’s manufactured issue they will loose the contract Samsungs have made it clear if it’s leaking they will replace it but any slits or rips etc must be customers fault.
If I had of not send the photos of the end result and sent it from the day 1 maybe I might have got the warrentee but they would rather loose a customer who’s got 10 tv 2 smart fridges 2 washers and dryers 4 air purifiers and 98” tv to name a few items. Over a part that probably cost them $20 If that in China.
I’m appalled at the level of customer care and lack of desire to keep customer relationships especially after spending so much money making our whole
Home A Samsung smart home . Horrible
Horrible ethics and no customer support

Samsung uses your TV as an advertising billboard and they have no right to do that, but they do it in every way they can at your expense and frustration. They do not care.
Customers purchase their TV to watch what we want, not watch their ADDS so they can make money, and making using their product harder.
If you select any external APP or go to watch something your recorded on USB etc., every time you exit, you do NOT go back to the free to air TV channel you were watching. They take you to their Samsung TV plus channels, so now you have to exit that with much messing around to get back to what you wanted.
They are pushing their adds and their products at every level to make money from your TV!
And if you select other options like the Plex APP, TV Settings, or the TV guide, and many other functions, on exit, you expect to go back to where you were and the channel you were watching. But no, every time they take you to their media bar. And what option is always highlighted when they throw that in your face when you do NOT want it, do NOT need it, and NEVER asked for it? It defaults to a large ADD on their media bar so again they can make more money from YOUR TV at your expense again!
So every time you select one of these options, you always have to push extra buttons on your remote to get rid of what you never wanted or needed. It was done on purpose so it would display their add every time you use a function.
So they make using YOUR TV hard work just so they make money from their ADDS on YOUR TV!
Everything on Samsung TV is built around them making money from your TV and using YOUR TV as their own personal billboard!
Shame on you Samsung! It is MY TV, not yours and you have no right to do that.
There is a solution, do NOT buy Samsung unless you want it to be an advertising billboard so they can make money at your expense. Choose another brand where they respect you as a customer and do not abuse you and your rights.
What Samsung will do now is respond to this with an apology and or make out you are at fault, and never do anything about it. Shame on them again! Watch and see.

I took my Samsung smart watch to Samsung Australia Homebush for a new battery, after paying initial service fee of $66.00 to inspect the watch, it supposedly had a new battery fitted with additional cost of $83.00. After picking up the watch I find it was not charged, and it was not able to be charged. I returned the watch back to Samsung Australia to investigate why it was not charging. Only to be told it need to be repaired for an additional $633,00.
I suspect that Samsung did not replace battery at all. I requested a refund only to be let down by Samsung Australia after contacting them many times, always hiding behind so called case manager, Now going legal against Samsung on principle.

Fordable phones has inner screens broken or screen protector bubbling every generation. Had been owner of 6 phones and always had issues. No customer service and booking for servicing need to done months in advance. Always messes up repair and had phone taken away for weeks for another repair and later screens are broken.

Customer service centres are lacking and staff are rude. Would have change to alternative phone if available.

’m very disappointed with my experience with this dryer. Some of the components appear to be of poor quality, as the unit has broken down multiple times in a short period.

Despite the component being covered by a 3-month warranty, I have not received the support I expected. I reached out to customer service several times, but either received no response or no concrete solution was offered.

Overall, I found the lack of reliability and the absence of effective customer support very frustrating. I hope the company improves both the quality of its components and its after-sales service.

Do not buy anything from Samsung. I genuinely mean it.
My Samsung QLED TV broke down after just 2.5 years, and I had to fight with Samsung to get a refund. Now, my Samsung fridge SRF719DLS is having issues after only 4 years (issues started after power outages). A service technician came out, inspected it, and confirmed that two parts need replacing—but Samsung refused to proceed with the repair because the warranty had expired.
Based on my experience, their products don’t seem to last beyond 3–4 years, and their support once the warranty ends is extremely disappointing.
I would strongly recommend avoiding Samsung products altogether.

Samsung care in Australia is very bad that I never see before everyone that want to use the Samsung don't waste the time for use it

Within 4 years of purchase, we've had someone come to repair our washing machine twice and now an issue with our clothes dryer. On top of this, we deal with people from the Philippines which makes the process much longer and painful!

I like my zfold 6 but can you include an extended screen time out in the next update. Unlimited would be nice, rather than limited to 10 minutes.

Otherwise, the flip open for a bigger screen is good, phone cases are a bit limited, front screen is a bit small to type, the flip open is also handy for different camera angles and able to place it in places a regular phone wouldn't hold up

I bought a brand new frame tv from the samsung store online. Turned it on and it had a dead pixel line horizontal through the screen. Took 3 weeks for Samsung to call me after lodging a warranty claim. Another week for them to send a service repair person. I don't want a repaired tv when I buy something new. I want a new one that works the first time. I spent good money for a waste of hours calling people and no one resolving anything. Not sure why they are allowed to break consumer law.

Absolutely the worst customer service, how is it possibly for a multi-billion dollar company have such crap customer service? Your call center is a joke, your repair network is a joke, your warranty process is a joke. I'm done dealing with Samsung, the next phone will be an Oppo or something other than Samsung.

Absolutely disgusting customer service and disgusting service still waiting on a so called TV mind you its outdated by about 5 years

I’ve been a loyal customer of Samsung for years and own more than 13 of their devices—but this experience has been extremely disappointing.
I pre-ordered the Galaxy Buds 4 Pro on launch and was very excited to receive them. Unfortunately, that excitement didn’t last long. While simply changing the silicone ear tips (a basic feature), one of the tips tore apart while the other didn’t. This clearly suggests a quality or design flaw.
When I contacted Samsung, they immediately blamed me and claimed I didn’t follow the correct process. That explanation makes no sense—if I did it wrong, why did only one ear tip tear? They couldn’t provide a proper answer but still refused to take responsibility.
In the end, I had no choice but to pay $25 for a replacement. Now, nearly three weeks later, I’m still waiting with no update, no delivery, and no proper communication. I even had to call and ask them to send the earphones without the missing part, which is completely unacceptable.
Very poor product quality, even worse customer service, and zero accountability. This is not the level of service I expected from Samsung.
Loyalty clearly means nothing.

Phones are great but order them from someone else. I pre ordered an s26 ultra a couple of weeks before release because I wanted to receive it day one. They didn't ship it until 2 weeks after the release!i contacted them multiple times and they said there was nothing they could do, which I struggle to believe. I'm sure if a shop ran out they would send phones very quickly.

If I ordered through jb, telstra, or any other place that sells them I would have had my phone far quicker than ordering from the actual manufacturer. What is the point of a pre order if not to get it on time? I'm not just pre ordering for fun, I'm pre ordering to get it early!

Pre-ordered S26 Ultra. So sign of delivery until 10th Mar from StarTrack. NO update from Samsung even though others ordered after me got it before me. 10-Mar Delivery driver goes to the wrong house (my neighbour). Received a missed delivery sms and checked my CCTV to see he went to the wrong house.

Now to run-around happens. Called StarTrack and they cannot speak to me as Samsung has put in a restriction which requires only Samsung can provide any instructions to StarTrack of re-delivery / pickup. Called Samsung 2 days ago, initially got the same response, they attempted delivery and no one was at home. Then was told, they will have to log a call for the Case Manager to look into it. It will take 7-10 working days for the case manager to call.

Placed order on 26-Feb. Others started receiving the phones from 5th March. 9 days so far and I have to wait additional 7 to 10 working days only for the case manager to call me. And I am assuming, maybe they may contact StarTrack for re-delivery. So minimum, another 2-3 weeks.

What a bloody joke! Who came up with this process? And who the hell in management though this is an excellent idea!

Oh yes, I cannot cancel the order as I have to wait for the order to received and then at my cost, return.

Today (23-Mar), no call from case manager which was lodged 10 days ago. No one has any clue as to what is going on.

Mind just blows!

Customer service at Samsung Highpoint is an abysmal joke. Rather than fix a problem I was sold a new tablet I do not need. I fixed the problem myself based on advice given a few years ago by a Samsung online support. Guess the new policy is to upsell to the customer. And, of course , I can't return it because it's been opened. I will never use Samsung again.