Samuel Windsor Reviews 769

Items arrived on time and the quality was a lot better than I was expecting. Would definitely recommend

The lack of customer care is dreadful. Two emails sent ,two emails ignored. I have spent a lot of money buying shoes from this company so expected at least a reply to my request for help/ advise.

I have been trying to contact Samuel Windsor regarding a faulty item Tried the website address but emails bounced back Tried via Facebook but no response
Always very responsive when selling but not so beyond that

I had a small issue with a product! I wrote to them and received the most helpful positive reply possible. Really cannot fault the products, delivery & support service provided. I’ve used them for years and will continue to do so.

Shocking customer Service due to extreme premature wear of black work shoes .
Last pair lasted 10 weeks and worn through to the cork
4 mails sent and even dealing with Company director and still no response
Have now switched to Charles Tyrwhitt
Real shame nice looking shoe extremely poor quality Product and couldn't care less Customer Service attitude from Senior Staff -

Ordered X2 pairs of “Jeanos”trousers, wonderful quality and colours.The trousers are made well and look good, however on trying the trousers on it was like a step back to the 70s very wide on the leg and almost flares at the foot. Very disappointing.
£5.99 for postage and then £5.49 to return with a 10 day wait for refund.
So all in all I paid £11.48 postage for X2 pairs of trousers sold at £40. Just over a quarter of the value of my purchase.
Very disappointed.

Paid extra for next day delivery only to discover when goods did not arrive that they don't work weekends. Finally found said statement in small writing tucked away at the very bottom of their "T&C's" In my opinion SW are not very customer friendly nor honest.

I bought two pair of the same shoes in different sizes intending to return one. In the event I did not like the shoes and returned both. Shocked to find that I had to pay for the return myself. Most retailers give free returns, not good service. I would not buy again from this company because of this

Sizing issue on a pair of indoor mule slippers. After contacting customer services they replaced the slipper for a larger size. Very impressed with their customer services and the slippers themselves. Thank you.

Ordered on-line, pair of Outdoor Mule slippers, received promptly by Royal Mail. Very impressed with packaging and the product itself. Even if it may cost a bit more, this is definitely a quality product of real leather. It is worth it as it is my second pair, the first one served me well for four years, thanks.

great shoes and custonerservice thanks
Rob

No way these are UK sized shoes.
I uk size 11, and i cant even get half my foot in - and that me getting thee supposed -G-FIT / WIDE

I got recommended this site for quality leather shoes..
Going by the sizing being WAY WAY OFF for UK, they are factory made elsewhere, same as half the mens shoes online now - ABSOLUTE RIDICULOUS.

Arrived with scratches and discoloration to side and toe of chelsea boots i was really disappointed with them. Would not recommend them.

Excellent company with quality apparel. Highly recommended

I can now see why they are rated exceptional, the shoes are beautifully made , at an excellent price ,and to round it all off packaged with their own branding.
I will never use anywhere else to buy my shoes again .

Fantastic loafers at an unbelievable price. Not quite sure how they can deliver this level of quality for the cost. The sizing is spot on too.
Now a convert from Loake and the like.
Swift delivery and well packaged as well.
Could not be happier or more impressed.

Had two pairs of these and both fallen apart.

Bought a pair of boat shoes and you can just tell the quality and finish I would say is as good as you get for what I see is a good price, will definitely be making more purchases in the future.
Thank you.

I previously bought a pair of slippers / mules (indoor/outdoor) from Samuel Windsor and they lasted me about 8 years; they were like 'old friends' by the time I needed new ones, so I bought the exact same again in May this year.
On Sunday I noticed the welt stitching was going, so emailed them with a photograph, anticipating they might repair. Three hours later, on a Sunday evening (!) I had a response offering me a new pair. Absolutely outstanding service and I could not be more pleased - with the slippers or with such a brilliant response.

Wow, these shoes are excellent, price ,quality, promptness of delivery, fit perfectly, stylish. Went for the oxblood oxford shoes, so stylish, will definitely be buying more so impressed.