Sandicliffe Reviews 2.223

I purchased a Ford Transit Custom Sport from Sandicliffe Nottingham and the experience fell well below what I would expect from a main dealer.
From the outset, the vehicle was handed over with a known defect (a cracked instrument binnacle) that was not disclosed during the sales process. This defect was acknowledged at handover and later confirmed in writing, yet the vehicle was still released without rectification or a clear agreement in place. Only after significant chasing was a partial contribution offered, framed as “goodwill” rather than an acceptance of responsibility.
Vehicle preparation was equally poor. The van was inadequately valeted and had to be returned for a second clean, yet still required further cleaning and polishing by me at home. This strongly suggests the inspection and preparation processes were either rushed or not carried out properly.
The handover itself was incomplete and poorly managed. I was not provided with the V5 new keeper slip and later discovered that the dealership had forgotten to submit the log book paperwork entirely, something they admitted after the fact. As a result, I was left without proof of registration and had to chase both the dealership and the DVLA. I was also forced to chase for service records and documentation that should have been supplied as standard.
More concerning still, I subsequently learned that the vehicle had more previous owners than were stated to me at the point of sale, raising serious questions about accuracy, disclosure, and due diligence during the sales process.
Post-sale communication was exceptionally weak. Updates were largely reactive, timelines were vague, follow-ups were missed, and I was repeatedly required to chase for progress and even organise quotations myself. The sales experience was disappointing, but the aftersales handling was significantly worse.
I escalated my complaint to head office. The response was dismissive, defensive, and entirely lacking in accountability. No meaningful apology was offered, no ownership of failures was taken, and the overall tone suggested that once the transaction was complete, customer experience was no longer a priority.
This was not a single mistake, but a pattern of poor process, weak communication, and a complete absence of customer care. For a main dealer, this level of service is unacceptable.
I would strongly advise anyone considering purchasing from this dealership to proceed with caution and to independently verify vehicle history, paperwork, and condition before committing.

Receiving extremely poor poor service , ongoing issues since November ! Emailed several complaints , no response. Feel really let down and not sure where to go. My car has been back 3 times since December , each time came back with other issues . Poor communication. Feel that when I get my car back I need to sell it , feel unsafe and totally let down by sandicliffe and have even had my job compared with sandicliffe staff ??

This is just an update about the smart car …..well Friday came and went Darren did phone my husband to say the part is due in Monday should be a two hour job . Monday night we never heard from him even though he said would update us . Still none the wiser if the part came or when I will get my car back so the disappointment just continues …..

I bought a lovely Audi Q2 from Sandicliffe and dealt with Dionne from start to finish, she was amazing. However, I picked the car up in the dark due to living so far away and once I got home I realised there were some issues, there’s a big scratch in the paint going down the boot and, a massive hole in the roof lining as well as scratches all along the internal roof. I’ve tried to resolve this with them and Dionne has passed the information over to her manager in February. It is now April and I still haven’t had even a response from Sean. I’ve emailed him directly to try and resolve the matter but I am being point blank ignored! Terrible customer service from management.

Jack Browne was amazing and understood when I could not do handover until I was available. Communication was amazing and the handover went smoothly and without any issues. His understanding of the car was amazing, and I have asked for him to contact me on the next car purchase.

I had a very positive experience with the dealership from start to finish. The team was professional, welcoming, and attentive throughout the process. I would especially like to highlight Errol, who provided outstanding customer service. He was knowledgeable, patient, and took the time to ensure all my questions were answered. Errol made the entire experience smooth and enjoyable, and his genuine approach to customer care really stood out.

Shockingly bad!

We received fantastic, professional service with good advice. Chloe at the Loughborough branch was extremely positive, proactive and helpful. Would thoroughly recommend this garage and knowledgeable , friendly staff. Thank you!

Richard in sandicliffe mg loughborough. Top man he is quite knowledgeable and no hassle to buy, even though i have bought a mg hs exclusive today from him. He makes you feel welcome. And keeps you well informed on the process of buying from them.

I found two MG HS on Sandicliffe website. Both located at Loughborough.

I completed the on line form and requested two personalised videos. Plus I raised a few questions about both vehicles.

I was put in contact with Richard Doolan. I had one missed call. Message left with just the name of the”Richard Doolan”

I hadn’t heard anything. So I sent an email reminding Richard Doolan and to also high light I had enquired about two vehicles.

Richard replied, and advised me still awaiting for the car to complete its used vehicle prep and will come back to you accordingly. Again I had to remind him, I had enquired about two…

I NEVER HEARD FROM HIM AGAIN..

Appalling lack of customer care, let alone service… This has certainly put me off from purchasing from this dealership..

Bought a car 5 weeks ago, placed a holding fee down of £100. When I bought the car I asked for it to be taken off the final price. They said it would be easier to just refund. 5 weeks later and I’m still waiting. I have contacted at least 8 times. To begin with I was told it had been processed but needed to wait for it to be authorised. Waited the 3-5 working days, still nothing, contacted again and was told it had to be authorised by a manager, and the manager then did it… apparently. Waited a further 3-5 days. Contacted again was told someone would call back, no one did and as bank holiday weekend I was told to wait until the Tuesday, still nothing refund. Contacted again and was told there was no evidence of the £100 being sent for a holding fee. Obviously I have proof from my bank so have sent it over but absolutely no communication from them and still waiting for my refund.

Both Briony and Louie made sure I was able to secure one of the last Mazda models that were available, meaning I got the car much sooner than a factory order. From the start Briony promptly assisted me with any questions and took me through the order process, while on the day Louie guided me through the handover process and gave me some super handy info on the vehicle app and car at the dealership before sending me on my way! Fantastic service

I traded in my vehicle for a used car and drove away in under 3 hours. My car was valued and my purchase, cleaned, fueled and checked. I was delighted with the fast friendly efficient service. All thanks to Dionne Leigh.

Was very happy with service

Another great experience buying a new Ford Puma. Danny Randall was, as always, extremely friendly, professional and knowledgeable and the whole experience of changing from manual to automatic was easy. Very pleased so far with our new car and loving the quirks such as being able to stand indoors and turn on the heaters and blowers to warm the car up whilst it still being locked.

Multiple issues with this company buying a car.
My story would border on writing a book in this experience.
One thing for sure is aftercare by the Nottingham ford dealership is extremely poor.
From initial contact over purchasing a car to now I would not recommend this company I do actually wonder if they actually check cars before they put them on the forecourt.
Now looking on here they may have an ok score but how many recent reviews are of a similar experience to mine.
11 days since the car was returned not even a courtesy call which was promised by Aaron after raising serious concerns also surrounding an outside company collecting my car from me the 2nd time an witnessing my car being used after 11pm at night by said company because it was not taken straight back to sandicliffe. Again was promised courtesy call to make sure i was happy with rectification work carried out by themselves for the 2nd time after they're own bodyshop didnt get work right the 1st Time.
But nothing even after everything that happened with my car so be cautious buying from them they constantly break they're own promises and that's senior management also.

I was sold a completely bodged car that was NOT road worthy whatsoever, clearly no “AA assured” checks were performed. My car has been written off due to previous damage after only 4 months of ownership, and was sold to me as an undeclared category S! I’ve been without a car now for weeks, having paid in full up front for the car, and I have received no apology, action, or compensation for this from Sandicliffe Loughborough. Do not put your trust in the assurances made.

This 5 star is for MARIA SARNO the fantastic MOTABILITY SPECIALIST @the Nottingham FordStore. She is a shining example to be followed in how to be a top class sales executive. Professional, prompt with replies, frequent vehicle updates, slick, smooth and seem less Handover. Fully explained all the Ford Kuga new features. She is kind and also very understanding of her customers ‘needs’. Always has a friendly smile and and lovely demeanour. Maria Sarno is a true asset to the Fordstore and should be appreciated, celebrated and given the true respect from her colleagues and managers for her experience, knowledge and expertise. Thank you Maria. You are a legend.

I have been with Ford for the last 9 year. I have a mobility car and my advisor Maria, is amazing. I went to see her today and she always makes things right.
For all the years I have gone to her she always, looks after me, I see her with other customers and she is 100% dedicated to her customers.

When getting a car on mobility she is the go to person.
Dedicated, honest, reassuring, and always keeps you up to date.

Thank you Maria for all your support. x

Fantastic service and very friendly staff. Thanks for all your help Maria