Really friendly and professional. There was a slight delay with our finance payout (not the garages fault at all) but Katie was patient and diligent and kept us informed despite having other clients... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ian gave me test drives of multiple vehicles so I could shortlist what I wanted, each test drive I was able to take without staff so I didn't feel pressurised. When decided the car was available w... Toon meer
Bedrijf heeft geantwoord
David at Sandown Guildford was brilliant, helping us find the right used car for us. He sorted out our trade in seamlessly. We initially went into the showroom on a Sunday inpromptu, had to wait a sho... Toon meer
Bedrijf heeft geantwoord
Good communication throughout. Ellias was v patient and responsive, and nothing seemed like too much trouble for him. Despite waiting a very long time for my bank to clear payment, Ellias took the tim... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Contactgegevens
Verenigd Koninkrijk
- 0330 1784154
- help@sandown-mercedes.co.uk
- www.sandown-group.co.uk
4,8
Uitstekend
7K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fantastic experience, excellent service
Fantastic experience buying a used vehicle from Sandown Mercedes in Guildford. The customer service was exceptional. Our sales person Cheyan was so good at walking us through the process and went above and beyond in keeping us informed at every stage. The vehicle was prepped and ready for us to collect in good time, all the extras we wanted were done. Highly recommended to anyone looking for a vehicle from a reputable business. Thank you Cheyan, you were amazing!
14 oktober 2026
Review zonder uitnodiging
Antwoord van Sandown Group
Thank you for taking the time to share your experience. We're delighted to hear that you had a fantastic experience purchasing your used vehicle from Sandown Mercedes-Benz Guildford.
It's wonderful to know that Cheyan provided exceptional customer service throughout the journey, keeping you informed every step of the way and ensuring the process was smooth and enjoyable. We're also pleased that your vehicle was prepared to a high standard and that all the additional requests were completed in time for collection.
Your recommendation means a great deal to us, and we'll be sure to pass your kind words on to Cheyan, who will be thrilled to receive such recognition.
Thank you once again for choosing Sandown Mercedes-Benz Guildford.
Luke Binden
Luke B was very professional and very responsive to all our queries.
The order process was seamless and the handover quick but informative.
14 oktober 2026
Antwoord van Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that Luke was professional, responsive, and able to assist with all your queries throughout the process.
It's great to know that the ordering process was seamless and that the handover was both efficient and informative. Providing a smooth and enjoyable experience from start to finish is exactly what we strive for.
We'll be sure to pass on your kind comments to Luke. Thank you for choosing Mercedes-Benz and we hope you enjoy every mile in your new car.
Poole Mercedes…
I purchased a car from Poole Mercedes and the experience was very smooth and enjoyable. Greg Chaldecott looked after my sale and he was a pleasure to deal with. I would definitely recommend this showroom and Greg to anyone looking for a new car.
14 oktober 2026
Review zonder uitnodiging
Antwoord van Sandown Group
Thank you for your fantastic feedback. We're delighted to hear that your car purchase experience at Mercedes-Benz of Poole was smooth and enjoyable.
It's especially pleasing to know that Greg provided such excellent service and made the process a pleasure from start to finish. We will be sure to share your kind comments with him.
Thank you for your recommendation. We truly appreciate your support and wish you many happy miles in your new car. We look forward to welcoming you back again in the future.
Happy MB customer
We went in to swap an old C-class for a newer car. We felt comfortable from the moment we arrived with no heavy pressure.
Ian was very professional and walked us through all the steps and actions; answered emails promptly.
14 oktober 2026
Antwoord van Sandown Group
Thank you for taking the time to leave such a positive review.
We're delighted to hear that you felt comfortable from the moment you arrived and that the process of changing your C-Class was relaxed and pressure free. It's great to know that Ian's professionalism, clear guidance throughout the purchase journey, and prompt communication helped make the experience an enjoyable one.
We truly appreciate your continued trust in us and hope you enjoy your newer car. We look forward to welcoming you back again in the future.
Great customer service from the moment…
Great customer service from the moment we arrived. We had travelled some distance to view a car and decided on the day we wanted to drive it away. Katie was very helpful and made it possible.
13 oktober 2026
Antwoord van Sandown Group
Thank you for your fantastic feedback. We're delighted to hear that you received great customer service from the moment you arrived, especially after travelling such a distance to view the car. It's wonderful to know that Katie was able to help make your purchase happen on the same day and get you on the road in your new vehicle. We’ll be sure to pass on your kind words to her. We hope you enjoy your new car and look forward to welcoming you again in the future.
Luke was excellent all the way through
Luke was excellent all the way through, loved the personal touches. It really was a world apart from having bought cars elsewhere. Would 100% recommend and buy here again.
16 september 2026
Antwoord van Sandown Group
Thank you for your fantastic review. We're pleased to hear that Luke provided excellent service from start to finish and that your experience with us was a world apart from previous car purchases. Your recommendation is greatly appreciated and will mean a lot to Luke and the team. We wish you many happy miles in your new vehicle and look forward to assisting you again in the future.
The sales staff were attentive and…
The sales staff were attentive and knowledgeable, working as a team to keep me informed of the progress of my purchase.
10 oktober 2026
Antwoord van Sandown Group
Thank you for your kind feedback. We're delighted to hear that our sales team kept you informed throughout the purchase process and provided attentive, knowledgeable service every step of the way. Delivering a smooth and transparent experience is very important to us, and it's great to know our teamwork made a positive impression. We appreciate your business and wish you many happy miles in your new vehicle. Enjoy the drive!
Start to finish a smooth and…
Start to finish a smooth and professional experience. This is the fourth vehicle that I have bought from the branch.
10 oktober 2026
Antwoord van Sandown Group
Thank you for your continued loyalty and for choosing us for your fourth vehicle purchase. We're delighted to hear that your experience was smooth and professional from start to finish. Building long-term relationships with our customers is incredibly important to us, so it's especially rewarding to know that you've returned to our branch time and time again. We truly appreciate your trust and look forward to assisting you with many more enjoyable motoring experiences in the future.
Kind regards,
The Team at Sandown Mercedes-Benz
Helpful
Helpful, knowledgeable staff, prompt service very good experience throughout, credit to the franchise
11 oktober 2026
Antwoord van Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that you found our team helpful and knowledgeable, and that you received prompt service throughout your experience with us. Your kind words mean a great deal to everyone here, and we're proud to know our team made such a positive impression. We truly appreciate your recommendation and look forward to welcoming you again in the future.
Kind regards,
The Team at Sandown Mercedes-Benz
Great team -
Great communication with in the team . All joined up in hand overs and Knowledge.
Leeroy- Alex - Tom all fantastic ( apologies can’t remember everyone’s name )
No hard sell - very human in the approach from beginning- Middle and end of the process.
Represent the Mercedes Brand Brilliantly.
10 oktober 2026
Antwoord van Sandown Group
We're delighted to hear that you experienced such great communication throughout your journey with us and that the handovers between the team were seamless. It's wonderful to know that Leeroy, Alex and Tom made such a positive impression, and we'll be sure to pass on your kind words to them.
Providing a friendly, knowledgeable and pressure-free experience is something we pride ourselves on, so it's especially rewarding to hear that you felt supported from start to finish without any hard sell. Thank you for recognising the team's efforts and for your comments about how they represent the Mercedes-Benz brand.
We truly appreciate your feedback and hope you enjoy every mile in your new Mercedes-Benz. We look forward to welcoming you back again in the future.
10/10 experience
Really pleased with the service I received when purchasing my new car. Ashley was brilliant from start to finish, sorting everything out over the phone and making the whole process really straightforward. He was also great to deal with in person when collecting the car. Would definitely recommend.
10 oktober 2026
Antwoord van Sandown Group
Thank you for your fantastic review! We're delighted to hear that you had a 10/10 experience with us. It's great to know that Ashley made the whole purchasing process straightforward and stress free, keeping everything organised over the phone and providing the same excellent service when you collected your new car.
We really appreciate your recommendation and will be sure to pass your kind comments on to Ashley. Enjoy your new car, and we look forward to welcoming you back in the future! 🚗
The staff were very friendly and…
The staff were very friendly and welcoming, and I felt very comfortable throughout my visit. At the end, the salesperson also gave me some useful tips and helpful information, and said goodbye in a very warm and friendly manner. It was a really pleasant experience.
10 oktober 2026
Antwoord van Sandown Group
Thank you for your lovely review, Magda! We're delighted to hear that our team at Mercedes-Benz of Guildford made you feel so welcome and comfortable throughout your visit. It's great to know you found the advice helpful and enjoyed your experience with us. We look forward to welcoming you back again soon!
TIGGO 9
Very pleased with our experience. Bradley was a lovely friendly knowledgeable guy who was a pleasure to deal with. Would recommend these guys to anyone in the market for a new car.
8 oktober 2026
Antwoord van Sandown Group
Thank you for your fantastic review, John! We're delighted to hear you had such a positive experience with Bradley and the team at Sandown Chery Newbury. It's lovely to know Bradley's friendly and knowledgeable approach made your visit so enjoyable. We really appreciate your recommendation and hope you're enjoying your new TIGGO 9!
We have recently purchased our first…
We have recently purchased our first Kia, and if the vehicle proves to be as impressive as the customer service we received, I know we will be delighted.
From my very first phone call to the Salisbury dealership through to the final handover, the experience was exceptional. Oliver, who looked after us throughout the process, was professional, knowledgeable, and incredibly helpful at every stage. He took the time to answer all our questions, provided clear and honest advice, and never once made us feel under pressure or subjected to a hard sales approach.
The dealership offered a range of options and services, some of which we chose to take advantage of, but we always felt the decision was ours. The focus was on helping us make the right choice rather than simply making a sale, which was greatly appreciated.
I was also impressed by the support from the wider management team. Both Sam and Scott took the time to ensure we were happy with the service we had received and that everything met our expectations. Their genuine interest in customer satisfaction speaks volumes about the culture and professionalism of the dealership.
Overall, this was one of the best car-buying experiences I have had. The entire team provided outstanding customer service from start to finish, and I would have no hesitation in recommending the Salisbury Kia dealership to anyone looking for a friendly, professional, and customer-focused experience.
10 oktober 2026
Antwoord van Sandown Group
Thank you for taking the time to leave such a wonderful review, Michael! We're delighted to hear that your first Kia purchase was such a positive experience. It's fantastic to know that Oliver made the process so smooth and enjoyable, and that Sam and Scott also helped ensure you felt well looked after. Your kind words and recommendation mean a great deal to the whole team at Sandown Kia Salisbury. We hope you thoroughly enjoy your new Kia and look forward to welcoming you back in the future!
Antwoord van Sandown Group
Thank you for your lovely review, Frances! We're delighted to hear that you had such a positive experience with our team at Mercedes-Benz of Basingstoke. It's great to know you received friendly, efficient and helpful service. We really appreciate your feedback and look forward to welcoming you back again!
Antwoord van Sandown Group
Thank you for your kind words and five-star review, Frank! We're delighted to hear you had such a positive experience with us at Mercedes-Benz of Epsom. We really appreciate your feedback and look forward to welcoming you back again soon!
Antwoord van Sandown Group
Thank you for your five-star review, Gavin! We're delighted to hear you received great support from our sales team at Mercedes-Benz of Basingstoke and felt comfortable throughout your experience without any pressure. We really appreciate your feedback and look forward to welcoming you back in the future!
Really enjoying our car, thanks!
We would definitely recommend talking to Liam. He was very polite, patient and extremely knowledgeable. He answered all of our questions and took the time to find out what we really needed and after we'd chosen a car, he went through all of it's features, which I probably wouldn't have bothered with, but now I'm really enjoying. He also made car shopping with 2 children as easy as it could be, which we really appreciated.
The showroom had nice toilets, including a baby change unit which was very useful.
6 september 2026
Antwoord van Sandown Group
Thank you for your wonderful review, Amy! We're so pleased to hear that Liam made your car-buying experience such a positive one, especially with two little ones in tow! It's lovely to know his patience and knowledge helped you find the right car and make the most of its features. We're delighted you're enjoying your new Kia and really appreciate your recommendation. We hope to welcome you and your family back again soon!
Excellent service from the guys at the…
Excellent service from the guys at the guildford branch. They were super friendly, helpful and knowledgeable. It made purchasing our car a very pleasant experience 😁
30 september 2026
Antwoord van Sandown Group
Thank you for your lovely review, Frank! We're delighted to hear that our Guildford team made your car-buying experience so enjoyable. It's great to know their friendly and knowledgeable service made such a positive impression. We hope you enjoy every mile in your new Mercedes-Benz!
Excellent service
Excellent service, friendly, professional and knowledgable, but above all Tom was incredible patient! I have deal with some car sales men who have been questionable to say the least and Tom has helped restore my faith a little! So thank you! Also love the follow up check in! I feel that if I needed more help or advice I could come back to Tom and ask.
30 september 2026
Antwoord van Sandown Group
Thank you for your lovely review, Sarah! We're so pleased to hear that Tom made your experience such a positive one. It's wonderful to know his patience, professionalism and continued support made you feel confident and well looked after. We'll be sure to pass your kind words on to him. Enjoy your new Mercedes-Benz, and we look forward to welcoming you back in the future!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.