Sasa.com Reviews 89

Your Customer Service team provided truly excellent service, and I am very grateful for their support.
 
Their professionalism and friendliness made a strong impression on me, and this wonderful experience has encouraged me to remain a loyal Sa Sa customer. Thank you for such high-quality service.

c’è sempre ritardo e spesso i sedili sono sporchi e guidano come spericolati
io sono una studentessa di seconda superiore
faccio dalla val gardena a bolzano ogni giorno ormai è un abitudine ma sapere i motivi dei ritardi o anche dove sono aggiornare l’applicazione che non avvisa su nulla apparte quando cambiano fermate o non sono servite
sarebbe comodo avere due bus e anche dei bus che hanno degli orari un po’ più tardi anche perché non c’è vita e poveri i genitori che si fanno avanti e indietro dopo una dura giornata di lavoro
l’ultimo è il penultimo bus da bolzano in val gardena e pericoloso perché guidano come spericolati
certe volte ci sono ritardi dei bus e si perdono le coincidenze con i treni
zero organizzazione

Great customer service. Made an inquiry about a certain product and received response the following day.

The customer service was excellent, with fast and polite responses. The staff provided clear and professional explanations, followed up proactively, and showed great patience and care. The overall experience was reassuring and satisfying. Highly recommended for their outstanding and thoughtful service.

I buyed the maybelline N20 foundation from the physical store in Jordan Sasa and when I opened and was ready to use ,found very watery . And I’ve been using this foundation for past 2,3 years never found this type of watery foundation. And when I went to physical store & explain my problem to staff and I asked for exchange they simply denied me .. very annoyed.

I purchased La Mer New Moisturizing Soft Cream (60ml), and the item I received came with a Simplified Chinese label, which immediately raised a red flag. I have been using La Mer for over 15 years, and I have never seen La Mer packaging with a Simplified Chinese label.

La Mer products are manufactured in the U.S. or the U.K. and do not manufacture in China. A Simplified Chinese label on this product is a serious alert and strongly suggests the product is not authentic.

When I contacted Sasa, they claimed the product was real but refused to provide any proof of authenticity. If the product were genuinely authentic, providing verification should not have been an issue.

I didn’t get my order and no one answered

If you buy any products from Sasa online, you have to return the products via courier only. You can't return it at the store. I bought an eyeshadow palette and Sasa didn't pack it properly. My eyeshadow palette is broken. The return process is very complicated. You have to pay for all the service yourself and they will take very long time to refund your money and they may deny it too.

So be careful if you order anything from Sasa online. Make sure that it's not fragile.

The prices are fair, the products are good, and the delivery of the items is timely.

第一次使用莎莎網店，收到包裝很驚喜。所有貨物都用泡沫紙包的好好的。大概等了一星期左右，感覺還可以。客服的態度也很好，之後還有一個8折優惠碼，會再下單。

This is my third time placing an order and each time has been a smooth transaction. Customer Servicer assisted me with my order both times. My La Mer products arrived in two weeks. The items were carefully packaged and the sample gifts included were better than the ones I've gotten at department stores. I will certainly make future La Mer purchases with Sasa.

This is my first time making a purchase, and I received a 25% discount. The items were well packed upon delivery. I highly recommend this service and hope to receive more discounts in the future!

Overall, not bad! The delivery time was a bit longer than expected, but it was definitely worth the wait.

I am absolutely thrilled with my purchase! The product arrived in perfect condition and is exactly what I expected. The customer service was incredibly helpful when I had questions. Definitely worth every penny!

Terrible Experience – Selling Fake Products
I purchased what was advertised as Gucci Floral perfume from this website, and what arrived was clearly fake—complete with sticker labels on the bottle. After doing some research, I was able to confirm it was a counterfeit product. I had to file a dispute to get my money back, which was an unnecessary hassle.

In addition to selling fake products, the courier service was awful. The package was mishandled, and I had to contact multiple parties myself to track it down. The website did nothing to help. Overall, this website is a scam—I highly recommend avoiding it. Do not order anything from here.

Don't ever waste any money on this website. It is full of cheating and this website should be banned. I can't give zero star.

I bought one product on 8/1 and was supposed to receive it by the end of August. Two months passed, I have never ever received it. The shipping status on the website stopped at 8/18. I contacted the customer service many times and they ignored all my inquiry.

I need to ask my credit card company to cancel the transaction as the last resort.

Delivered fast with legit stuff
Placed order on 08/11 and it got delivered on 08/26. Very fast delivery considering it's all the way from HK to LA.
Checked the manufacturing date are all pretty recent. Much cheaper than buying from US website. Will recommend.

Просто отличная компания !!! Цены -супер! Заказ из Китая в США пришёл через 2 недели. Продукты, которые я заказала, имеют срок годности минимум год. Удивлена плохим отзывам искренне. Компанию Sasa однозначно рекомендую!