Mooie aanbiedingen, enkele kanttekeningen in het proces
Mooie aanbiedingen. Ik heb het idee dat het voorheen makkelijker was om je maat te bepalen op basis van de modellen; bij steeds minder artikelen zie je nog modellen met verschillende lichaamsbouw, wat ik jammer vind. Er werd nu gepromoot dat je een gratis artikel krijgt bij besteding boven €30, maar dat geldt kennelijk alleen voor beperkte maten, beetje misleidend.
Antwoord van Savage X Fenty UK
Hello, Gene:
Thank you for the review. We are so sorry for this. We never wanted you to feel this way because we understand how important is to have all the sizes on the website and respect all of our customers. We have a lot of promotions and offers available every month. We add all the items that can be bought with a certain promotion in a special chart and the member can choose the best designs, sizes and colors. An important information is that we offer to all of our members free exchanges and returns, so if an item does not fit well or you did not like the design and the promotion, you can send us that item for free or choose another one instead.
We want to provide a huge variety of items and sizes so rest assured that this comment was noted. We will work harder to rectify our mistake and make all of our clients feel valued and important. Our customer service works every day and if any help is needed, we invite you to contact us. Furthermore, do not forget that our Rewards members have 15% discount on Fenty Beauty + Fenty Skin on the second Tuesday of each month.
Best regards,
Alex, Savage X Fenty Team
