sbs.nhs.uk Reviews 

They need investigating and to be hold accountable for withholding staffs wages and are incompetent. No ones listening to all our hard earning NHS Staff.

They close your case number without resolving the issue. Doesn't resolve the issue on time. You need to call them to get an update. Once you call them the people behind talk soooooo fast you wouldnt understand what they were trying to explain. Then at the end of conversation, they will tell you they will close the case but didnt really resolved the main problem, so you end up putting another case on the portal.

Also, not consistent to what they are saying, mixed information. You end up wondering if you are going to get paid next month. Very poor service.

Aweful service. Gave wrong information repeatedly regarding how quickly the query will be dealt with.

Contradictory advice given. General help desk personnel undertrained, working from home and basically, say you will receive a telephone call within 5 working days at any point?
This often does not happen? Very poor communication, despite requesting information regarding my pension application. SBS NHS is not fit for purpose.

Poor communication skills, gave incorrect information in regards to times that query would be dealt with. Advised I had left my Trust but they didn't think to ask for an updated email address, only confirmed my phone number and then proceeded to send an email to my Trust email which I obviously dont have access to. When called to get an update had an abrupt member of staff who clearly didn't want to help.

Absolutely hellish to deal with. No joined up conversations, no working online portal. I can barely find the words to express how frustratingly incompetent NHS SBS is!

Absolute hell trying to resolve anything over the years.
Not competent and never one single point of access that can help you throughout the issue so your constantly explaining the issue as not getting resolved.
Can't speak directly with the person helping if dealt before.
They don't read the issue properly if you put it on the portal nor does the issue you tell the operator gets fed back properly.
Who are these people their employing and why can't they learn from the issues what I'm discussing that went wrong!?
Mark your issue as resolved on portal when isn't and so you have to retype issue all again and go back to square one.
Useless.
Bring back the payroll within my organisation please!!
I'd give zero stars but won't allow it

I mistakenly click on prescription for vitamin D for 9£ because am taking UC they want to punish me with fine i request next time i will not do that but greedy wait for a mistake to get money from public

Draw down pension requested 11 weeks ago, called today to inquire and nothing has been processed so at optimistic best, will receive monies owed in 6 weeks having reduced hours in anticipation ... Appalling organisation who historically mess up staff pay. Had assumed they might be more careful with pension funds... Totally incompetent and another Tory government success story. Will be contacting local MP to ask for answers as it seems SBS are disinterested. Shocking.

I wish there was a no star option. I have been waiting for my pension for weeks. I have rung multiple times and get nowhere. No info, promises of callbacks that don’t happen. Hours on hold.

Shall I compare thee to a summers day? No because they are more like herpes! A parasitic company that lives in the nerves of those it’s meant to help! Each time you think you have spoken to someone and it might get better! It reoccurrs somewhere else and with a renewed vigour. No matter how many times you scratch that itch or message their staff nothing happens! Take your money, refuse to explain why and never seem to give it back. Shocking company! Why does the nhs use them to pay their staff or not pay their staff as the evidence here suggest!!

Still waiting for an invoice to be paid after 3 months. Useless company. This is typical for them. The NHS should terminate their contract with these people.

Getting paid for invoices is like getting blood out of a stone. Had to wait three months for one payment, still waiting on another payment, it’s now been 5 weeks ! Stupid system., I am so close to ending doing work for the nhs because of this ridiculous payment system! What a joke .. I don’t even want to give one star ..

I have tried to make a second formal complaint after the first was not acknowledged but the e mail will not send!
A thorough lack of communication internally.
I’ve been trying to obtain an Early Year Update for 4 months after I was overpaid.
I have now resorted to contacting HMRC and suggested that they would do well to examine NHS SBS payroll because I think this constitutes fraudulent activity or inactivity depending on how you look at it.
Totally inept and not fit for purpose!

Appaling company who needs investigating!

Was overpaid, my mat leave took ages to sort. Wasn't sorted fully until I made another query about being overpaid.
Have made a formal complaint.
Have not heard back.
Now received two emails one saying thanks for phone call (I've had no phone calls) and asking for feedback.
And another saying cased closed and asking for feedback.
No one has contacted me by any means whatsoever to discuss anything.
Appalling and disgusting company.
Not even their own phone line can get through to Payroll. I don't believe there is anyone working in Payroll. Shockingly run.

If ZERO STARS were an option then that is what I would give.
Horrendous customer service, useless at their jobs - their job is to pay people and they do this late and wrong over and over again! I imagine staff who work directly for SBS do not get incorrect pay or poor service but us front like NHS workers mean zilch to them!!
I have been waiting for my maternity pay breakdown for 5 weeks and I am now on maternity leave with NO idea what pay to expect. Their website states you will receive your maternity breakdown NO LATER THAN 4 WEEKS BEFORE COMMENCING LEAVE - ha! Absolute shambles of a company they should be ASHAMED. How can the NHS be relying on these people ?!

I raised a query about pension contribution. Took well over their SLA time to respond. Didn't actually email me to tell me the resolution but I did get an email telling me my query had been closed and could I give them feedback (which doesn't allow space to actually tell them why the rating is so low).

No apology given as to delay. Have also increased my pension contribution from 1st July without telling me therefore my pay will be lower. There are many good things about the NHS and this is not one of them!

Awful experience with sbs who provide cpft nhs payroll, trying to resolve an issue which has been ongoing since 2018 - causing thousands of pounds worth of debt with hmrc. Unwilling to accept any accountability for their errors, they close cases and lie about the outcome, don't respond to emails until 2 months after they are sent, don't read the information sent, reply with nonsense and are just not fit for purpose.

Absolutely shocking company, who the NHS deem competent to look after their payroll.
>Mistakes over pay causing lots if stress in staff
>Do not answer phone calls
>Lie about making payment
>Rubbish service centre

Where do I start……
Wrong pension contributions resulting in crippling tax bill. Wrong pay arrears given then taken back. Failure to process extra duty payments. Finally, it cost me £800 to identify issues after multiple requests to SBS for them to investigate. They ignore case files, deliberately close them as ‘resolved’ with no action. Incompetent? Corrupt? Who knows…. But my problems are still not resolved.