Screwfix Reviews 

I just want to say the team in the Dursley store We're absolutely fantastic in providing advice. I'm not sure if his name was Pete? Working Easter holiday wasn't initially supposed to be there apparently; but he in particular provided outstanding service on that day. Above and beyond. Thank you to everyone who works at that branch with all my silly diy projects.
Big respect - "that-guy-on-the-bike"

Screwfix in the heart of Gerrard Cross is now my 'go to" supplier for all my maintenance supplies. They have everything in stock which I ever need and the staff are very friendly and knowledgable. The prices are very competitive even compared with on-line sites and parking is free.

Previously I have been very happy with Screwfix but now in dispute over parking at the Barnet branch. Currently being threatened with court action although I have already explained that I do not have a receipt so assume I would have visited to check whether an item was appropriate for my needs and clearly found it wasn't. I only go to this car park to visit Screwfix. No other reason to be there. So disappointed by Screwfix customer service who were really unhelpful. They just said if I didn't have a receipt from the day in question they couldn't help! Seems like I will no longer be a customer of this company.

Screwfix keep a solid record of their stock - saving wasted trips to the merchant. Deliveries have also been reliable and the product accurate. Not always the best value, but convenient and quick to do business with.

Ordered a fridge freezer last night
Received an email to organise delivery. When I read this it stated It was kerbside delivery and it would basically be dumped on the pavement and this is the hilarious part? I was expected to help unload and dump it on the pavement! 🤡🤡🤡 Tried to contact the delivery company this morning but the contact number given can't be phoned from my mobile so went on live chat and said what my problem was? 16 minutes later I get asked what I needed help with so I told them again and after 37 minutes with no reply I received another message saying chat complete. Phoned Screwfix to be told to press 1 to transfer to WhatsApp as they were experiencing a high volume of calls. Shambolic service and now cancelling my order

Screwfix Newmarket, Suffolk. Staff member George went the extra mile and more for me today in identifying and locating replacements for my kitchen under cupboard lights which were now outdated. He researched online and found in the store’s stock, halogen replacements. He demonstrated patience, and a genuine wish to assist me in the most polite friendly manner. Thank you.

It seems screwfix are removing reviews they don't like!
I left a negative review about a Dewalt drill they are still selling that has currently been discontinued.
It was on there website for a while but having kept an eye on it I noticed it had suddenly dissapeared, why?

DeWalt DCK2060D2T-SFGB 18V 2 x 2.0Ah Li-Ion XR Brushless Cordless Combi Drill and Impact Driver Twin Pack (210HF)

I am writing to express my profound disappointment with your services, particularly regarding your "next day delivery" promise and customer service response. Unfortunately, my experience has been nothing short of frustrating.

Let me share my story with you:

On December 15th, I purchased a product with the expectation of next day delivery. However, by December 20th, the item had still not arrived. I contacted your customer service team (after 5 days)that day, and while they were very apologetic and assured me the item would arrive the following day, nothing arrived.

By December 22nd, I had neither received the product nor any updates from your side. It feels as though the delay and inconvenience caused to your customers are of no concern to your team.

The lack of proactive communication and the inability to deliver on your promises have been incredibly disheartening. It is not only about the delay but also about the lack of accountability. Unfortunately, this experience has left me deeply dissatisfied with Screwfix’s delivery service and customer support.

I'm getting lots of spam emails from affiliates directing me to ScrewFix, for which I never signed up for!

Currently needing all sorts of supplies for a project at home, screwfix have been fast, efficient and cost effective! Great service - would have given 5 stars if not for some items being out of stock

visited the Hawkhill Branch and the staff were amazing I travel a lot and visit a lot of screwfix, By far the best shop