Card choice are good actually and I found the website ok to navigate but the checkout and postage let's this company down badly. Its taken the 5 days to be delivered. There are way faster companies ou... Toon meer
Bedrijf heeft geantwoord
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Good selection of cards but website is almost unusable on mobile. Terrible accessiblity, especially when phone in dark mode. Check out asks for your billing address twice. Guys, you have PayPal, just... Toon meer
Bedrijf heeft geantwoord
Used Scribbler for years. Excellent service. But today I got my mother's, mothers day card.. sent to me. Not my mum.. additionally the card is all bent and damaged. Never ordering from here again... Toon meer
Bedrijf heeft geantwoord
Absolutely love this store and the staff! A go-to shop even if there aren’t any immediate celebrations as they have such an incredible range of cards, postcards and gift options. During lockdown bein... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
It was 1981, Margaret Thatcher has been in power for two excruciatingly long years already, Charles and Diana have just announced their engagement, Bucks Fizz have won the Eurovision Song contest and Scribbler has just been born! But unlike Thatcher’s reign, Charles and Diana’s marriage and the UK’s run in Eurovision, Scribbler thrived into what can only be described as a ‘well good shop’ (thanks @cheeselover92) and now has stores across the country and a brand spanking new website. Whether you’re looking for something outrageously rude (The Daily Mail hate us!), ridiculously funny, or sickeningly sweet, we've got you covered. We work with the quirkiest, most outlandish and anarchic range of designers to bring the best and …ahem, boldest products to you. Get ready to get it wrong... Scribbler level wrong.
Contactgegevens
9 Harmsworth Street, SE17 3TJ, London, Verenigd Koninkrijk
- Customerservice@scribbler.com
- www.scribbler.com
2,7
Slecht
166 reviews
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A shame how poor Scribbler have become
Scribbler used to be great and has been my go-to for years however this past year things have gone downhill. High prices, overly long wait for delivery and poor customer service. A card I ordered recently did not arrive - I ordered 3 weeks ago and still no sign. I had to buy a generic card from M&S instead as ran out of time so I am now out of pocket. I will no longer be using Scribbler. Such a shame as I always loved the products.
17 februari 2025
Review zonder uitnodiging
Took my money and ran
I ordered some cards from here. After over 10 days of nothing and not hearing from them, I reached out. They replied saying that the cards I chose no longer existed so they couldn't print them. They weren't ever going to inform me of this, they had one intention, to keep the money!
It's now a battle to get a response from their customer service team despite them offering a refund, they have still done nothing about it.
Please avoid making the same mistake as this firm is not genuine.
****Update. they reached out to me again as I left a review and said they had a problem receiving emails. They also reported my review as defamatory and tried getting Trustpilot to remove this (despite their apologetic reply below). They thankfully reviewed and agreed with me.****
24 januari 2025
Review zonder uitnodiging
Antwoord van Scribbler
Hi Adam,
Thank you for taking the time to leave your review, as discussed through our email conversation, I understand and sympathise with your frustrations - it's frustrating for us too having encountered these issues where we would love to provide an excellent customer experience.
I'm sorry again for the issue encountered where your order hadn't gone through to printing as expected due to an error with one of the cards in the order - The printing of orders is supposed to be automated so they would go through to the next stage for printing without supervision - unfortunately that meant that this error had slipped through.
Thank you for bringing that to our attention - we were able to communicate with you a few hours after on the same day as your email was sent across to us (Feb 4th) to explain this error, and gave the option of a refund/resend - the refund was requested and actioned today (5th Feb).
It would never be the intention of ours to keep money for an unfulfilled order, and we acted promptly once we were aware of this issue. As mentioned in our email conversation, I'd like to apologise on behalf of the whole Scribbler team for any inconvenience that this would have caused. I hope you have a lovely rest of the day.
James
Amazing products and great costumer service in person and online.
An amazing shop! I've always bought cards from here because they're so funny and creative compared to other shops and I like the stamp system to get a free card after so many. I went in a couple days ago trying to find one of their cards they have online and they actually gave me a QR code that allowed me to get it for free and only had to pay delivery which was so nice of them. I had a little error with the text as I wrote a lot and it said it fit on the page however I noticed when it was sent it didn't fit and as my anniversary was tomoz I wasn't sure if I got the right shipping for it to come on time and asked to pay to upgrade my shipping and if the card was able to be fixed in time which shipping was my fault for not checking and when I emailed and explained this, they got back to me super fast only like an hour or so later and told me they resized it and upgraded the shipping for free due to the text error which made my day and allowed me to not have to worry about fixing the text or it not showing up on time. Amazing customer service by James! Highly recommend shopping here and it's very trustworthy with great quality! The staff are always so friendly in person too!
3 februari 2025
Review zonder uitnodiging
Antwoord van Scribbler
Hi again Poppy,
Thanks so much for your kind review! It was a pleasure to be able to help you with your recent email to us - I've just checked the tracking as well and can see that this has been received earlier today - I hope your recipient loved the card and you both have an amazing anniversary!
Have a good time celebrating!
All the best,
James
Ordered 4 cards got no envelopes
Ordered 4 cards, all arrived (a bit slow) but no envelopes were sent with the cards, useless to gift
3 februari 2025
Review zonder uitnodiging
Antwoord van Scribbler
Hi there Matt,
Please can I refer you to our email reply regarding this. At no point was it referenced that we would like you to reuse the original envelope for your order.
Within our conversation the packing mistake was apologised for and we had arranged for the correct amount of envelopes to be sent out free of charge for you, as well as a £5 voucher being sent across as an apology for this error.
Please see full email reply below:
"Hi Matt,
Many thanks for your email and I am so sorry to find out that your order arrived without the envelope requested. I can see that the correct option was selected in the basket when ordering so this does appear to be a packing error.
Our print team are normally meticulous in preparing orders, but occasionally errors can happen, so I do apologise for this being missed from your order. I've arranged with the team for this to be sent out today to arrive with you ASAP.
As an apology for this mishap, please see below a discount code that will entitle you to £5 off products in a future order:
xxxxxx
Best,
James"
Quick and easy, fast delivery :)
23 januari 2025
Antwoord van Scribbler
Hi Stefan,
Thank you so much for taking the time to share your experience with us! We truly appreciate your feedback and are thrilled to hear that you're happy with your order. Your support means the world to us.
If you ever need anything or have any questions, don’t hesitate to reach out. We look forward to seeing you on site again soon!
Thanks again,
James
Thank you for the valentines
Thank you for the valentines. They are very naughty & funny.
I am sure they will make my husband laugh as much as I have.
They arrived the day after I ordered them.
24 januari 2025
Antwoord van Scribbler
Hi Sarah,
Thank you so much for taking the time to share your experience with us! Fingers crossed your husband likes the cards as much as you :)
If you ever need anything or have any questions, don’t hesitate to reach out. We look forward to seeing you on site again soon!
Thanks again,
James
The new Shopify website is really bad
Great cards, good service. However please ditch the new website and go back to the old one.
Like most other comments here I have the same problem. New website wiped everything out I used for years.
Worse than that though, the new website experience is really bad. As a web developer myself they have fallen into the Shopify trap. A one size fits all platform not suitable for this type of website.
The old website worked well and was easy to use. The new one is slow, clunky, buggy, changes orders, changes addresses on orders. It is just rubbish. Please get rid of it so I can enjoy using Scribbler again.
22 januari 2025
Antwoord van Scribbler
Hi there,
Thank you very much for your feedback, I'm sorry for the delay in reply, this review site is not our primary site and isn't reviewed as frequently as our main: https://www.feefo.com/en-GB/reviews/scribbler-online
Firstly I'm sorry to hear about the troubles you are experiencing with the new site, it's true that we have had a few teething issues since moving over - however I'd like to assure you that our team are made aware of these and customer feedback is very important for us in helping to improve our customer's experience on site with us.
The team are working on maximising the potential of our new site and allowing us to offer an excellent service to all customers - fingers crossed by the time you do revisit the site we'll have ironed out any issues and be able to offer the excellent customer experience we aspire to provide.
If you do have any concerns please don't hesitate to get in touch with us over at Customerservice@scribbler.com.
Best,
James
Excellent Service
These were delivered next day. Arrived as expected. Very satisfied customer.
22 januari 2025
Antwoord van Scribbler
Hi there,
Thank you so much for taking the time to share your experience with us! We truly appreciate your feedback and are thrilled to hear that you're happy with your order. Your support means the world to us.
If you ever need anything or have any questions, don’t hesitate to reach out. We look forward to seeing you on site again soon!
Thanks again,
James
Still awaiting delivery
Still awaiting delivery. Ordered a card on Saturday and still not arrived by the following Thursday. No delivery updates. Poor.
23 januari 2025
Review zonder uitnodiging
Antwoord van Scribbler
Hi there,
Thank you very much for your feedback, I'm sorry for the delay in reply, this review site is not our primary site and isn't reviewed as frequently as our main: https://www.feefo.com/en-GB/reviews/scribbler-online
Please would you be able to get in touch with us over at Customerservice@scribbler.com if you haven't already? I'd love to be able to resolve this issue with you as quickly as possible over there
Best,
James
Very crude and vulgar cards
Very crude and explicit cards in the window.
There should not need to be a warning sign re. explicit cards in a family greetings card shop.
20 januari 2025
Review zonder uitnodiging
Antwoord van Scribbler
Hey Jeff
Thanks for getting in touch!
We appreciate you raising these concerns and are sorry to hear that you had an uncomfortable experience in one of our stores. We’ve built our brand based on cheeky and irreverent humour aimed at a mature audience, due to this we aren't a 'family' shop and thus advisory is used in store for customers who may not appreciate the products and for families visiting our stores.
The products in question are not meant to be targeted at children and due to the adult nature of some of these we expect parents to shop with their children at their own discretion. In the shop windows we have a big Parental Guidance sign and we also use PG warning signs in store.
Thanks,
James
SHOCKING HOW MUCH SCRIBBLER HAS DETERIORATED
All day I’ve been trying to use Scribbler but I am just wasting my time! Ive had an account for years but today I found that my whole address book has been wiped! Absolute rubbish and nobody to contact. I persevered as I have nearly £40 in prepay. Got to checkout, it insisted I pay again. Rather than waste any more time I typed in cc details and pressed pay. All I got then was that my order total has changed (?). I tried and tried and used a different card same result. It’s EXASPERATING HOW MUCH THIS COMPANY HAS DETERIORATED…
15 januari 2025
Review zonder uitnodiging
Antwoord van Scribbler
Hi there,
Thank you very much for your feedback, I'm sorry for the delay in reply, this review site is not our primary site and isn't reviewed as frequently as our main: https://www.feefo.com/en-GB/reviews/scribbler-online
Firstly I'm sorry to hear about the troubles you are experiencing with the new site, it's true that we have had a few teething issues since moving over - however I'd like to assure you that our team are made aware of these and customer feedback is very important for us in helping to improve our customer's experience on site with us.
The team are working on maximising the potential of our new site and allowing us to offer an excellent service to all customers - fingers crossed by the time you do revisit the site we'll have ironed out any issues and be able to offer the excellent customer experience we aspire to provide.
I can see that we have been in contact regarding this and I had helped resolve this with you. If you are still experiencing this issue please don't hesitate to get in touch with us again over at Customerservice@scribbler.com.
Best,
James
Really gone downhill since they changed…
Really gone downhill since they changed their website. Used to be user friendly, and simple to use. They new site buffers all the time, so you get limited choices, the order history doesn't work, the prepay goes off line on a regular basis. The functionality is confusing. I keep emailing them, and clearly they are sticking with it which is such a shame as they used to be so good and I have had a account with them for years.
9 januari 2025
Review zonder uitnodiging
Antwoord van Scribbler
Hi there,
Thank you very much for your feedback, I'm sorry for the delay in reply, this review site is not our primary site and isn't reviewed as frequently as our main: https://www.feefo.com/en-GB/reviews/scribbler-online
Firstly I'm sorry to hear about the troubles you are experiencing with the new site, it's true that we have had a few teething issues since moving over - however I'd like to assure you that our team are made aware of these and customer feedback is very important for us in helping to improve our customer's experience on site with us.
The team are working on maximising the potential of our new site and allowing us to offer an excellent service to all customers - fingers crossed by the time you do revisit the site we'll have ironed out any issues and be able to offer the excellent customer experience we aspire to provide.
If you do have any concerns please don't hesitate to get in touch with us over at Customerservice@scribbler.com.
Best,
James
Brilliant cards and customer service
Brilliant cards and customer service. When the postal service was non-functioning about a year ago they re-sent some lost cards by recorded next-day delivery for free. And they post for free to BFPO addresses. Easy to contact customer service - they reply quickly and care about their customers.
Only issue is that the website currently is cutting off text written into cards. I've reported this so hopefully it will be fixed.
4 januari 2025
Review zonder uitnodiging
Antwoord van Scribbler
Hi there,
Thank you so much for taking the time to share your experience with us! We truly appreciate your feedback and are thrilled to hear that you're happy with your order. Your support means the world to us.
If you ever need anything or have any questions, don’t hesitate to reach out. We look forward to seeing you on site again soon!
Thanks again,
James
Very prompt delivery and great designs
Very prompt delivery and great designs. However quality of cards is extremely poor. I'm sure my home printer could've printed better quality.
Cards came flat and I've now had them under a pile of heavy books as they won't stay folded well enough to stand up.
Disappointed as for the same price you can get a lovely glossy card from other companies .
1 januari 2025
Review zonder uitnodiging
Antwoord van Scribbler
Hi there,
Thank you very much for your feedback, I'm sorry for the delay in reply, this review site is not our primary site and isn't reviewed as frequently as our main: https://www.feefo.com/en-GB/reviews/scribbler-online
Our card products are printed as advertised on our product pages with thick 350 GSM cardboard, with a matte finish using high quality vegetable ink. These allow us to be as environmentally friendly as possible as is our stance:
https://www.scribbler.com/pages/going-green
In store products may be printed with a glossy finish dependant on the supplier of the design.
Having a look at the order this review relates to, due to the quantity of cards in this order they would all be sent in a card backed envelope and would have been left unfolded to avoid damage on transit - the folding line would have still been made so this should allow you to fold the cards to the same quality expected.
Best,
James
Dreadful
I have just placed an order for various individual cards. NONE of the envelopes fit. Dreadful.
10 december 2024
Review zonder uitnodiging
Antwoord van Scribbler
Hi there,
Thank you very much for your feedback, I'm sorry for the delay in reply, this review site is not our primary site and isn't reviewed as frequently as our main: https://www.feefo.com/en-GB/reviews/scribbler-online
All envelopes should be made to fit the respective card size, I'm sorry to hear that may not have been the case with your order, perhaps you had accidentally been sent the incorrect envelope.
For future reference, please get in contact with us over at customerservice@scribbler.com and we'll be able to resolve any issues with your order there :)
Thanks,
James
Fabulous service and a card for everyone
Fabulous service and a card for everyone
22 november 2024
Review zonder uitnodiging
Antwoord van Scribbler
Hi there,
Thank you so much for taking the time to share your experience with us! We truly appreciate your feedback and are thrilled to hear that you're happy with your order. Your support means the world to us.
If you ever need anything or have any questions, don’t hesitate to reach out. We look forward to seeing you on site again soon!
Thanks again,
James
Thief!
Thief!
I went into the Canary Wharf store yesterday and spent £40.99 on a few bits. The shop worker told me my payment did not go through and I need to tap again. I tapped again, as who would expect a store in a prime location to steal from you?
After leaving the store, I checked my bank to see two payments were pending on my account. I went back into the store and asked the shop worker why he charged me twice. He told me that he hasn’t and ‘the machine just does that sometimes and it won’t charge you’.
Today, both payments are no longer pending and have actually been taken out of my account.
If this is an honest mistake, check your cctv at or slightly after 14:15 on Sunday the 17th of November, check your transaction history and refund my money.
17 november 2024
Review zonder uitnodiging
Antwoord van Scribbler
Hi there,
Thank you very much for your feedback, I'm sorry for the delay in reply, this review site is not our primary site and isn't reviewed as frequently as our main: https://www.feefo.com/en-GB/reviews/scribbler-online
I'm sorry to hear about this issue with a recent purchase. Please can I ask that if this has not already been resolved with you that you email us over at customerservice@scribbler.com. We'll be able to help with this as quickly as possible.
Thanks,
James
Order not despatched by time promised
Website says "If you place your Standard Delivery card order before 3pm, Monday to Friday (excluding UK Bank Holidays) we can say with absolute certainty that it will be dispatched on the same day – yay!".
Email Confirmation dated "Wed 02/10/2024 14:57"
Delivery Email saying "One item in your order is on the way" dated "03 October 2024 09:44"
So order not despatched, as promised.
Customer Services responded "I'd assume the reason was that the artwork hadn't generated yet before the 3pm cut off time"
2 oktober 2024
Review zonder uitnodiging
Antwoord van Scribbler
Hi there,
Thank you very much for your feedback, I'm sorry for the delay in reply, this review site is not our primary site and isn't reviewed as frequently as our main: https://www.feefo.com/en-GB/reviews/scribbler-online
I'm sorry to hear about this issue with your order, as it was so close to the cut off point unfortunately it is possible that by the time the order had gone through to our printers that the cut off point had then passed, especially if any personalisation had been included.
I'm sorry for the delay and any inconvenience that this may have caused.
The Scribbler Team
3 weeks to receive my order
I recently ordered some cards from Scribbler because I love their quirky designs, but unfortunately, I was a bit disappointed this time around. The cards took longer than expected to arrive, which was frustrating as one was for a birthday that I ended up missing. When they did arrive, one of the cards was bent at the corner, and the colors on another looked slightly faded compared to what I saw online. I do appreciate their unique humor, but the quality and delivery just didn’t match up to the price I paid.
17 september 2024
Review zonder uitnodiging
Antwoord van Scribbler
Hi there,
Thank you very much for your feedback, I'm sorry for the delay in reply, this review site is not our primary site and isn't reviewed as frequently as our main: https://www.feefo.com/en-GB/reviews/scribbler-online
I'm sorry to hear about the quality in which your order had arrived, the bent corner may be caused in transit, however the printing quality may unfortunately have been missed when sending this out.
If you haven't already had this resolved for you, please can you get in contact with us at customerservice@scribbler.com
Best,
James
What a con
Company doesn’t even deserve a star. They have gone completely downhill.
Paid £4.99 for UK Special Delivery next day. 3 days later and the birthday card still has not arrived, only just had an email saying it has been dispatched. Recipients birthday has now been and gone. Will never use this tired company again, would not recommend to anyone.
27 september 2024
Review zonder uitnodiging
Antwoord van Scribbler
Hi there,
Thank you very much for your feedback, I'm sorry for the delay in reply, this review site is not our primary site and isn't reviewed as frequently as our main: https://www.feefo.com/en-GB/reviews/scribbler-online
I'm sorry to hear this issue with your order, from looking at our records it looks like this has been resolved with you. I'm sorry for any and all inconvenience that this may have caused.
The Scribbler Team
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