If you’re thinking of buying from SCS, I’d seriously think twice. Their staff were completely incompetent, messed up my order, didn’t follow their own procedures, and left me with no way of knowing there was a problem until it was too late. Then, instead of taking responsibility, they tried to make it seem like it was my fault that I ended up with the wrong colour and fabric.

If they get something wrong, be ready for a real battle to get it sorted. My advice: be very careful before buying from them.

Went into SCS just to have a look around, but the sales people were far too pushy. I couldn’t even browse without someone trying to sell me something. When I said I wanted to think about it, their attitude changed straight away. They pulled a face and looked really fed up, which made me feel like they were only interested while they thought they were getting a sale. It left a really bad impression. I won’t be going back.

Terrible service – avoid this company.

They delivered the wrong colour sofa, and despite chasing them for the last six months, the issue still hasn’t been resolved. Every time I contact them, I’m told someone will “look into it” or “chase it up,” but nothing ever happens.

The customer service is completely unacceptable. They make empty promises, fail to follow through, and leave customers to do all the chasing. I’m now at the point of desperation and still don’t have the sofa I ordered.

I would strongly advise anyone considering buying from this company to think twice. Save yourself the stress and shop elsewhere.

Nothing too much trouble. Mandy was very helpful to find the right settee to match my requirements.

Did not feel pressured or hassled by sales team. Information given by sales team then left to take time to make decisions. Sales person, Tariq was amazing, very knowledgeable and polite. Excellent customer service, can’t wait for Sofas to arrive

Very thorough and explained everything very well. Donna is a credit to your team. You have a fantastic range of sofas to choose from and nothing was too much trouble. Thanks!

Lovely service from Ben in the Middle brook store Bolton . He was very helpful not pushy and not rushed. Great selection of suites to meet our needs. Would highly recomend

From beginning to end super smooth and seamless transaction. Product price and service exemplary. Delivered on time and with so much care, rarely seen now adays.

From the showroom sales colleague to the delivery colleagues the process has been professional friendly service with regular update from selection to delivery date
On delivery quick friendly and tidy service

Excellent experience from all the staff at the store and the delivery team.
Kept informed regarding delivery times. Really pleased with our new corner suite.

All was delivered on time by two very pleasant men and all done in 20 minutes .

I spent hours choosing the right furniture, visiting two separate SCS stores before making my decision.

The Bolton sofa in the showroom was extremely comfortable, but the furniture I received was nothing like the display model. It feels completely different, with cushions that don’t seem to have the same quality or level of support as those I tried in store.

Another issue is the fabric. It wrinkles almost immediately after sitting on it, whereas the showroom sofa didn’t do this at all.

I contacted Poltronesofà to raise my concerns, but they refused to acknowledge my rights under the Consumer Rights Act. Their response was simply that there were no manufacturing faults and that I had received exactly what I ordered. Under UK consumer law, goods should be of satisfactory quality, fit for purpose, and match their description or any model or sample shown before purchase.

Overall, I am extremely disappointed with both the product and the customer service.

Before buying from this company, I would recommend checking out the “SCS Sofa and Furniture Complaints” Facebook page to read about other customers’ experiences.

Let me look round without bothering me , when I asked about things the staff where very knowledgeable.

Delivery guys pulled their faces when I asked them to move my old sofa, but did it in the end.

Warm welcome left to look around and given plenty of advise when asked for it . And good advise on sofas we never thought to ask .returned week later and purchased 3 and 1 seater sofa

Really disappointed with the product and customer service in this place. We have received the wrong color very unhappy with the service, it is apparently our fault. How are we meant to know your code as a colour isn’t stated.
The sales lady put the wrong colour and now this won’t be rectified.

Such awful service they don’t care what they order as long as they get they are quids in. Very very angry at scs or poltrona sofas. They can stick there sorry right back up their backsides.

My living room doesn’t match! Unhappy with colour! Unhappy with the service. Steer right away from this store.

We waited 16 weeks for our suite to arrive. When it was delivered, everything looked fine and there were no issues at all. But after a week or two, we started to notice that the cushion on the recliner didn’t seem right. We thought it might just need time to settle, but it never did.

After having the suite for only four weeks, I contacted the company through their online form to let them know about the problem and asked for someone to come and have a look. Instead, I got an email saying they couldn’t find a fault with the suite. I’m not sure how they came to that conclusion when no one had even been out to inspect it.

What made it even more frustrating was that they said the problem was because the suite hadn’t been cared for properly according to their care guide. We’ve only had it for four weeks, so I honestly don’t know how they can say that.

This definitely isn’t over. If this is how they treat customers who’ve only just bought their furniture, it doesn’t say much about their customer service. I certainly won’t be buying from them again, and I’ll be making sure other people know about my experience too.

From walking into the store at Middlebrook Bolton I was given a warm welcome by Mandy.
I explained what I didn't want and she guided me through the range and took me to see a selection of sofas. I wasn't rushed even though it was very close to 8pm.
I had made my choice but wanted to go back the day after with my husband.
After a few minutes Mandy appeared and offered coffee while hubby & me checked out the different swatches.
Everything eent like clockwork.
Thank you Mandy @ Middlebrook Bolton. X

I have never in my life dealt with a manager who was as rude and unprofessional as this one. I called a few days ago to discuss my concerns, and the way she spoke to me was completely unacceptable. She had a serious attitude problem and made me feel as though my concerns were an inconvenience.

As a paying customer, I expect to be treated with respect, but that was certainly not the case. The manager really needs to improve the way she speaks to customers because no one should be spoken to in that manner.

I also purchased a discounted showroom sofa and was told that my new sofa would be delivered and my old one taken away. It was only after the purchase that I found out there was an additional charge for removing my old sofa. This was never explained to me beforehand.

I’m also left unsure whether my discounted showroom sofa comes with a one-year warranty because I haven’t been given clear information. Overall, I’m extremely disappointed with the customer service and the way my concerns have been handled.