poltronesofà - Bridgend Reviews 

1.965
TrustScore 5 uit 5

4,8

Bridgend Retail Park, Picton Gardens, CF31 3XX Bridgend, Glamorgan,, GB


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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

after placing our order 11/04/26 eventually 14 weeks later it arrived. the lads who delivered it were quick and professional in assembly.. we were very pleased. our grip though was no communicatio... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We were helped by Wayne at the Bridgend store, he was very helpful, explained the different styles, materials and colours also leaving us to browse on our own but always there to answer our questions... Toon meer

Beoordeeld met 5 van de 5 sterren

A warm welcome when we arrived. I knew,what I wanted to look at after a previous visit a few weeks before. We were offered water and sll the staff were friendly. We almost settled on a sofa but aske... Toon meer

Beoordeeld met 5 van de 5 sterren

Great service when we were choosing our sofa, the staff were very patient while we considered the options and eventually made a decision. The delivery team were efficient got everything set up nicel... Toon meer


Bedrijfsgegevens

  1. Meubelwinkel

Over poltronesofà - Bridgend

Geschreven door het bedrijf

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Geschreven door het bedrijf


Contactgegevens

  • Bridgend Retail Park, Picton Gardens, CF31 3XX, Bridgend, Glamorgan,, Verenigd Koninkrijk

  • 01656 640740

4,8

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(1.965)

16.028 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Communication

after placing our order 11/04/26 eventually 14 weeks later it arrived. the lads who delivered it were quick and professional in assembly..
we were very pleased.
our grip though was no communication with their delivery times etc also if we had purchased it july we would have saved £541.00

22 juli 2026
Logo poltronesofà - Bridgend

Antwoord van poltronesofà - Bridgend

Good Morning Colin,

I hope you are well and thank you for taking the time to leave us your review.

I am sorry to see that the communication regarding your delivery wasn't up to the standard you expected and I understand how important it is for customers to receive regular updates.
Its great to see that the team did provide a professional service on the day.

Regarding the price difference, our promotions and offers vary throughout the year and, unfortunately, we're unable to apply discounts retrospectively. We appreciate that it can be disappointing to see a lower price after making a purchase.

We really appreciate your honest feedback and will ensure that this is received by the relevant teams, to help us improve our customer experience moving forward.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Beoordeeld met 5 van de 5 sterren

Bridgend store

We were helped by Wayne at the Bridgend store, he was very helpful, explained the different styles, materials and colours also leaving us to browse on our own but always there to answer our questions, then helped us quickly and easily through all the paper work when we choose the one we wanted, he was great, the store looked and smelt amazing, well done all in Bridgend especially Wayne. We cant wait to receive our beautiful sofa.

10 juli 2026
Beoordeeld met 4 van de 5 sterren
Logo poltronesofà - Bridgend

Antwoord van poltronesofà - Bridgend

Good Afternoon Mr Oakden,

I hope you are well and thank you for your 4* review.

I can see that the crew were running behind slightly on the day so I am very sorry that your delivery was a little later than we had initially estimated at.
We appreciate your patience and hope that you are happy with your furniture.

Many thanks,
Poltronesofa at ScS
Social Media Team

Beoordeeld met 4 van de 5 sterren

sofa man

staff in the store very helpful, sofas came early and the delivery men where great, the sofas are what we expected, but the scatterback cushions could be a little fuller and the two seater the cushions dont fit like the three seater. gap in the middle.

12 juli 2026
Logo poltronesofà - Bridgend

Antwoord van poltronesofà - Bridgend

Good Afternoon Norman,

I hope you are well and thank you for your review.

I am pleased to see that you found the team to be helpful both in store and with the delivery.

I am sorry that you have come concerns regarding the interiors.

You can submit any issues that you have to our aftercare team, via our online contact form, on the link below.
This allows us to obtain all of the relevant information required to review and advise on the next steps.

The link needed is https://enquiries.scs.co.uk/

Many thanks
Lynsey - Poltronesofa at ScS
Social Media Team

Beoordeeld met 5 van de 5 sterren

Very happy with the service

Very happy with the service. From the sales team to the delivery guys it was great service. Updates sent regarding my order and even arrived earlier than the estimate. Very happy with our purchase.

9 juli 2026
Beoordeeld met 5 van de 5 sterren

Excellent service from start to finish

Excellent service from start to finish, from the moment we picked the furniture in the shop.Kept up to date on a regular basis.we had the date for delivery, and again notified expected time of delivery and day. The furniture was assembled by the 3 people who delivered the furniture. They were very efficient

9 juli 2026
Beoordeeld met 5 van de 5 sterren

A warm welcome when we arrived

A warm welcome when we arrived. I knew,what I wanted to look at after a previous visit a few weeks before. We were offered water and sll the staff were friendly.
We almost settled on a sofa but asked for the measurements to go home and check first. We returned later to make a purchase. We have saved £1300, we were also told about free delivery and also the 5 year protection plan we took out. Andy was incredibly helpful, polite and informative.

5 juli 2026
Beoordeeld met 5 van de 5 sterren

Superb customer service

Superb customer service! So helpful and there was no pressure on us to buy at all, which is why we were so pleased to buy our chairs from there.
We will definitely be back!

1 juli 2026

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