In store experience was great every time I went in and store is lovely. Staff were excellent in Coventry Communications regarding delivery were precise and timely. Delivery service was punctual,... Toon meer
Locatie
Wijzig locatieGallagher Retail Park, Stoney Stanton Road, CV6 5QE Coventry, Warwickshire,, GB
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Lees wat reviewers zeggen
Russ very friendly and welcoming. Old school salesman with no pressure tactics and honest form the outset. A credit to the company. Only disappointing thing for us is the lead time on the sofas which... Toon meer
I visited the Coventry store recently and purchased my dream sofa. I was taken care of by Russ who was helpful, freindly, knowledgeable about the range of products they had and hoenst which I apprecia... Toon meer
Very easy. Complete process starting from comparing sofas as per your need, budget, then final selection, ordering till delivery... everything went smooth and without any issues.
Bedrijfsgegevens
Over poltronesofà - Coventry
Geschreven door het bedrijf
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Geschreven door het bedrijf
Contactgegevens
Gallagher Retail Park, Stoney Stanton Road, CV6 5QE, Coventry, Warwickshire,, Verenigd Koninkrijk
- 024 7670 7020
4,4
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
New Sofa Fabric Not good
New Sofa Fabric Not good
I recently purchased a sofa from Poltronesofà, which was delivered yesterday. Unfortunately, after delivery, I noticed what appears to be a fabric issue/defect on the sofa, as shown in the attached photographs. For a brand-new sofa, I expected the finish and fabric quality to be perfect.
I have already reported the issue to the Poltronesofà Coventry team and am currently waiting to hear back from them regarding how they intend to resolve the problem.
I hope the team will respond promptly and provide a satisfactory solution, as it is disappointing to have an issue with a brand-new sofa just one day after delivery. I will update my review once I hear back from them and see how the matter is handled.
23 juli 2026
Antwoord van poltronesofà - Coventry
Good Morning Mr Agarwal,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry to see that you have concerns regarding the quality of your furniture and we appreciate that this must be disappointing for you, please accept my apologies for this.
We do advise that any concerns are reported to our aftercare team, via our online contact form, on the link below.
This allows us to obtain all of the relevant information so that we can review this and advise on the next steps.
The link that you need is: https://enquiries.scs.co.uk/
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Russ very friendly and welcoming
Russ very friendly and welcoming. Old school salesman with no pressure tactics and honest form the outset. A credit to the company. Only disappointing thing for us is the lead time on the sofas which Russ requested ASAP
23 juli 2026
Antwoord van poltronesofà - Coventry
Good Morning Tom,
I hope you are well and thank you for your review.
I am sorry that you have concerns regarding the quality of your furniture and have tried to call you today to discuss this further.
I have left a voicemail message, if you can please call our aftercare team back on 0191 7313300 between 10am - 6pm Monday to Friday.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Very easy
Very easy. Complete process starting from comparing sofas as per your need, budget, then final selection, ordering till delivery... everything went smooth and without any issues.
17 juli 2026
The first time slot was 8 hrs long…
The first time slot was 8 hrs long 🤷🏼♂️the second one was 1 hr slot , that was missed and the tracking didn’t work when refreshed,so it was a waste of time
17 juli 2026
Antwoord van poltronesofà - Coventry
Good Morning Philip,
I hope you are well and thank you for your review.
I am very sorry to see that there were some issues regarding the tracking for your delivery and please accept my apologies for any inconvenience that this may have caused you.
I will certainly pass on your feedback to our Distribution Centre as this helps us to improve our customer experience moving forward.
Thank you for your order and we hope that you are enjoying your new furniture.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Excellence
In store experience was great every time I went in and store is lovely.
Staff were excellent in Coventry
Communications regarding delivery were precise and timely.
Delivery service was punctual, friendly and efficient not to mention quick
All round perfect
Bought from this store every sofa I have ever owned to be honest, why would’t you ?
19 juli 2026
There was frequent correspondence.
There was frequent correspondence.
The delivery guys were very helpful, professional and polite.
19 juli 2026
Very attentive from entering
Very attentive from entering. Answered all questions and discussed options. Definitely customer friendly. Came out with purchase made and feeling satisfied.
14 juli 2026
Kept sofa delivery y
Kept me informed about delivery
They were on time
Gentlemen that delivered furniture were very polite.
Placed sofa exactly where I wanted it.
17 juli 2026
I visited the Coventry store recently…
I visited the Coventry store recently and purchased my dream sofa. I was taken care of by Russ who was helpful, freindly, knowledgeable about the range of products they had and hoenst which I appreciated. The process was easy and id reccomend to anyone who is looking for quality furniture.
8 juli 2026
Dissatisfaction
The furniture is extremely uncomfortable and isn't fit for purpose x have raised this issue with the contact centre
11 juli 2026
Antwoord van poltronesofà - Coventry
Good Morning Sandra,
I hope you are well and thank you for your review.
I am very sorry to see that you have concerns regarding the quality of your furniture and find this to be uncomfortable at the moment.
As the interiors are Foam this can be a little firmer to start with however this does settle in line with use.
I can see that you have spoken with our aftercare team and been sent the link for our contact form to complete.
When submitting please fully detail the concerns that you have, and include at least 6 different photographs that will show the issue as clearly as possible, so that we can review and advise on the next steps.
Once this has been reviewed our aftercare team will reach out.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Amazing service from the shop to…
Amazing service from the shop to delivery I am very pleased with my new sofa and armchairs it makes my life so much easier being disabled I can't fault the service at all the tracking was spot on and precise delivery guys amazing and on time all together a great experience would definitely return if I need another sofa thank you
12 juli 2026
The delivery service was well planned
The delivery service was well planned. I was kept well informed from the night before delivery, to when the furniture arrived. The tracking was excellent and i could see exactly where the delivery men were at any given time and was kept up to date with delivery times. The delivery staff were pleasant and very efficient installing the goods. There could be no complaints at all.
9 juli 2026
Very good sales person
Very good sales person, polite and fully explained the sofa in details
7 juli 2026
Wrong timeline
They have a very good customer service in store but never deliver on their timelines. What they told us in the shop was different from the contract we signed. Unfortunately we didn’t read the email sent to us. I called their customer service line a couple of times; they asked their customer service person who attended to us to call back. They never did. We are still waiting on our furniture for about 16 weeks now, meanwhile they told us it will take maximum 8 weeks.
20 april 2026
Antwoord van poltronesofà - Coventry
Good Morning Ama,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback.
I am very sorry that you are disappointed in your experience so far regarding the lead times for delivery.
I can see from your order document that your furniture is estimated to arrive at our Distribution Centre around 31/07/26. As this is an estimate the date may change however as soon as your furniture is ready we will reach out with the first available delivery date.
I apologise if this information is different to what was discussed in store and I will ensure that your feedback is received by the relevant teams.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
The two people deliverying the sofas…
The two people deliverying the sofas where very kind and helpful.You are very lucky to have people like that working for you.
7 juli 2026
Antwoord van poltronesofà - Coventry
Good Afternoon,
I hope you are well and thank you for taking your time to leave us a review.
I am glad to hear that you have had a positive experience with ourselves and that the Delivery Crew were kind and helpful when delivering your goods.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kindest Regards,
Lauren - Poltronesofà at ScS
Social Media Team
the 2 crew members who delivered the…
the 2 crew members who delivered the sofas were really polite and even apoligised for being earlier than we were informed
6 juli 2026
SCS GOOD- Poletron distribution centre sent wrong msg
SCS were very helpful when choosing our sofas.
Poletron sent a notification which stated a date our sofas were being delivered on 26th June and they would contact us the night previous. This never happened and in fact they sent another msg to say being delivered on 30th JUne. This meant spending an entire weekend on garden chairs. Delivery was good when it came but inconvenient as 4 days late
26 juni 2026
Antwoord van poltronesofà - Coventry
Good Morning Heather,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback.
I am pleased to see that you found the team in store to be helpful whilst choosing your furniture and placing the order with us, I am however very sorry that there was a delay in your delivery date.
I can see that your furniture arrived at our Distribution Centre a little later than we had expected and I can appreciate just how frustrating this must have been for you.
Please accept my sincere apologies for any inconvenience caused.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
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