I recently visited Poltronesofà at ScS on 19 April to purchase a sofa for our home, and I wanted to share what was genuinely an outstanding customer experience.

From the moment we walked in, Connor welcomed us warmly and took the time to understand exactly what we were looking for. I particularly value clarity, patience, and attention to detail—and Connor demonstrated all three exceptionally well. He walked us through the available models with great knowledge, without ever making the process feel overwhelming or rushed.

Once we explained our requirements and how we intended to use the sofa, Connor thoughtfully narrowed down the options to two models that perfectly aligned with our needs. One of these turned out to be exactly what we were looking for, and we’re absolutely delighted with the choice.

What truly stood out was Connor’s patience and genuine willingness to help. He guided us through every detail, answered all our questions thoroughly, and ensured we were confident in our decision. He also helped us arrange a delivery date that worked conveniently for us, which was much appreciated.

We had visited a few other stores before this, but the level of service we experienced here was unmatched. It’s clear that individuals like Connor are a big part of why businesses like Poltronesofà continue to succeed and stand out.

A thoroughly positive experience from start to finish—highly recommended.

Were met a we entered the store at Cleveland Retail Park, Middlesbriugh by Barbara who explained the different labels and that the furniture is modular and different options then she let us just wander - periodically checking we were ok. Ask for a price in a three seater and a chair and she explained the full cost, finance options and did not apply any pressure! Myself and my friend, who had not even wanted to go and wasn't actually looking for a sofa, both ended up buying sofas. Quality and choice of colour was fantastic. Staff were very attentive but not in your face. Lovely experience.

We had the assistants undivided attention from his cheerful greeting to choosing then buying our new suite. He was informative and helpful.

The lady was very helpful

I had just walked in the shop and I was approached by a number of staff I felt overwhelmed and couldn't enjoy my look around they just wouldn't leave me alone I felt like I had to buy .luckily I did find the sofa I liked put a deposit down and pay the rest a few days later and get a delivery date and he even asked me to put it all on a credit card which I have never had in my life.I loved my purchase but not the experience .

Recently complained about the dreadful after sales service re a missing Care Kit. The only way I got a response was by complaining through this site…so the only thing SCS are interested in is avoiding negative reviews.

After two months complaining about the missing item I receive a text today saying it will be delivered tomorrow - no discussion regarding whether or not it’s convenient (as ut happens it isn’t as I am not at home tomorrow (8 April)

Replied to the text but no indication as to whether it’s been read or not. Tried ringing customer services - that’s a joke…it would be easier navigating the Straits of Hormuz in the current conflict.

So SCS - if you do attempt to deliver my missing Care Kit on 8 April you will have a wasted journey. Perhaps it would be wise to check with your customer first before just deciding on a date.

As I said in my previous review - AVOID AVOID AVOID

Delivered earlier than expected but within the time slot advised, 2 nice lads brought our new sofa and chair in and assembled them ( recliners) and tested them, respectful of property and very sociable lads
5 star service from the store selection, store staff & delivery staff.
Well done Scs, highly recommended.

Paid ins to cover dye transfer but refused to sort it out said i should not sit on settee or chair with dark clothes don't put dark cushions or throws on it and wanted to know how many hours a day I sit on chair or settee never heard anything like it in my life scs is a joke

Jake and Lewis were very polite and respectful towards my property from delivery to putting my suite together, a great job well done, thank you both.

Good experience from original purchase discussions to delivery. Suite arrived a week or so early which we were able to accomodate.
Was kept well informed during the delivery process & happy with the performance of the delivery crew

Only rated one star as I can’t rate 0.
Had sofa just about a year and 2 of the seats are collapsing. Contacted extra insurer and not covered. Went to store and told is covered but have to email to get warrenty claim. Went through process and told sofa not been looked after as per photos therefore not covered. The sofa is immaculate and well looked after. Challenged warranty department and had not one call or email back. Absolutely disgusting service and lack of cover on a product you can’t sit on. Will not and would not advise anyone buys anything from them. Happy to take your money £4000 well spent-RUBBISH.

The guys that delivered the sofa, Paul and Paul were amazing. They rang in advance to let us know that they were on their way. So friendly and professional. We were surprised that they took the packaging away- thank you so much.

The sofas are beautiful and so comfy.

From ordering to delivery - there hasn’t been a hitch.

Excellent service, very professional

Dahlia Green L shaped sofa.
From order to delivery I was kept in the loop. I had the notification about delivery. The men James and Paul called me to say they were half hour away. They delivered sofa with great care. They were very polite and friendly. Asked where I wanted my sofa , unpacked it all and then checked al parts where there and that everything that should work was working. Nothing was too much trouble for them. They tidied all the rubbish and took it away with them. The weather on the day of delivery was wet and miserable but they wiped there feet on the big bit of carpet I had put out and respected my flooring. All together I’m very satisfied with my goods and with James and Paul two very friendly blokes. 10/10

Order finally completed but very disappointed we couldn’t bring the delivery forward despite the store offering before Xmas delivery after we placed the order in October. All in all a good experience and the fitting team were good.

Good communication
Polite, helpful

Respectful of property, professional and took my concerns earnestly.

Very disappointed in the delivery of my sofa! First of all, I have absolutely no problems with the sofa. The sofa is beautiful! On the other hand, I had paid extra for the packaging to be disposed of after the delivery of my sofa. They couldn’t get through into the living room through the front door due to the size of the sofa. I then asked if they could take it round the back of the house as it’s a bigger space into the living room. They then refused and the only option they gave me was for it to be delivered after Christmas! We asked them to take it up the road to my parents house. They left the packaging on and left. Today we have managed to get it through the back door ourselves. We have had no option of a partial refund. Very disappointed with the delivery process!

Didn’t use initiative, were quick to say it’s not going in without trying. After being encouraged they then trailed through my house no shoe covers on, brand new floor covered in mud