Steven was brilliant showing us around and informing us of all the different fabrics that could be used for certain labelled pieces of furniture. This led to us buying Luga sofa and mixing up with a s... Toon meer
Locatie
Wijzig locatieRiversway Retail Park, Mariners Way, PR2 2YN Preston, Lancashire,, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Some work needs doing on customer service information... we weren't told about hidden costs which we later discovered and then had to ask for them to be removed... we were also not given the sale pric... Toon meer
Bedrijf heeft geantwoord
Kept well informed as to the delivery day and also the delivery time nearer to the date with a time slot given on the day. Drivers phoned beforehand to confirm the expected delivery slot and arrived... Toon meer
Service Experience Staff ( Natalie and Manager)made us feel very welcoming and asked what we were looking for. Showed us around the store, found what we were looking for sat us down and went through... Toon meer
Bedrijfsgegevens
Over poltronesofà - Preston
Geschreven door het bedrijf
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Geschreven door het bedrijf
Contactgegevens
Riversway Retail Park, Mariners Way, PR2 2YN, Preston, Lancashire,, Verenigd Koninkrijk
- 01772 333860
4,7
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very Good
Pleasant, helpful and efficient crew. Arrived at the right time (just a little difficult to understand on the phone due to heavy accent)
23 juli 2026
All very good up to delivery ,but we…
All very good up to delivery ,but we can't comment on all the package unless something goes wrong.
23 juli 2026
The member of staff was knowledgeable…
The member of staff was knowledgeable about the products but put no pressure on us which we appreciated
19 juli 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Wouldn’t print me off a paper invoice…
Wouldn’t print me off a paper invoice in store had me sat there for 15 mins waiting for one then didn’t get one in end
17 juli 2026
Antwoord van poltronesofà - Preston
Good Morning Jonathan,
I hope you are well and thank you for taking the time to leave us your 3* review.
I'm very sorry to see that we didn't meet your expectations on this occasion regarding the service in store.
I can understand how frustrating it must have been, especially as you were waiting, and I apologise for any inconvenience caused. We aim to be a paperless business therefore any order confirmation documents are sent via email once an order is confirmed on our system, again I am sorry if this was not explained at the time.
We do appreciate your feedback and I will ensure that this is passed on to the relevant teams to help us improve our customer experience moving forward.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Very polite and helpful when purchasing…
Very polite and helpful when purchasing my new sofa, only a short wait for delivery.
Delivery was fast and easy. The 2 men that delivered where Very polite and helpful when setting up.
17 juli 2026
Great customer service and help in…
Great customer service and help in store - Listened to my requirements and assisted with clear advise on delivery. Very happy with the price too!
20 juli 2026
Antwoord van poltronesofà - Preston
Good Morning Eddie,
I hope you are well and thank you for your review.
I am pleased to see that you had a positive experience with us.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Thank you for your order with us and we hope that you are enjoying your new furniture.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Sofa delivery
Chaps from SCS showed up to deliver sofa. All on time, great attitude, couldn’t do enough, sofa all up and running and with a walk through of features all in 20mins. Awesome service
19 juli 2026
Great service from Darren :) friendly…
Great service from Darren :) friendly and didn’t put any pressure on :)
15 juli 2026
Everything went well with the delivery…
Everything went well with the delivery and we are very pleased with our armchairs, thank you.
15 juli 2026
Will was very helpful
Will was very helpful. We went one week and he gave us information and we slept on it and went back a week later. Will gave us all the details of our order explained everything and we were very happy.
14 juli 2026
Brilliant choice of mix n match furniture and fabrics. Steven was brilliant showing us around…
Steven was brilliant showing us around and informing us of all the different fabrics that could be used for certain labelled pieces of furniture. This led to us buying Luga sofa and mixing up with a swivel chair and tub chair in matching leather, so it still looks like a matching suite. Thank you Steven
17 juli 2026
Informative and helpful sales assistant…
Informative and helpful sales assistant who showed us what we wanted to see and gave us options. Thank you William
16 juli 2026
Fabulous service from Natalie at your…
Fabulous service from Natalie at your Preston store. She was extremely helpful, approachable and professional and knowledgeable about the products. Looking forwards to receiving our furniture.
15 juli 2026
Review zonder uitnodiging
Thank u they did a gd job
15 juli 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.