Scunthorpehottubs Reviews 

From start to finish was a fantastic service.
June 2025 we were looking for a hot tub, after a difficult few months. Had looked around and taken advice from a few different suppliers and had read lots of reviews. We had decided on a round hot tub for 5 people. Only my self and partner at home now. But we like to entertain family and friends. We decided to visit Scunthorpe hot tubs to have a look around. Before we committed our selves to an expensive mistake.
Their show room is massive! Whilst there we tried on a few of there hot tubs and it very quickly became apparent a round hot tub wasn’t for us. Too small with not much foot room. Peter one of the guys from Scunthorpe hot tubs helped us out. He was very knowledgable about all the hot tubs they had on display. We weren’t sold extras that we didn’t need, no need for a heat exchanger or a hot tub that had no foot space in the center. We weren’t pressed to take out a warranty or extra cover for our hot tub.
Thank you Peter. Lovey gentleman.
It took 2weeks to arrive after we placed our order which gave us time to prepare the ground where the tub was to sit.
It arrived as expected. Paul Kyte and “amigo” placed the tub exactly where we wanted it with care. It was quickly installed and everything on set up and how to maintain our tub was explained. Also all sent in a text message for future reference.
A few days later we were contacted again to make sure all was ok with tub.
Of coarse it was!!!!!
All in all our experience with Scunthorpe hot tubs has been 1st class, we would definitely recommend this company.
Great service and value for money.
Thank you all at Scunthorpe hot tubs.
Lisa and Ian.

Showroom very good lots to choose from, encouraged to get in to try, no hard sell. Like other reviews the after sales service lets this company down with delivery time and replying to concerns during the time of sale and actual delivery which I found stressful. However when my tub was delivered by Qasim, Abdullah and Kyt I found them very good in the placing and installation. Qasim explained the chemicals and how to manage the tub and then added me to a WhatsApp group which re-enforced what he'd told me which I found very useful as a first time hot tub owner. They would have got a five star review for their service

Paul and Kyte were both amazing. With a difficult area to get into they had come up with a solution and executed it with military precision. A***

The only draw back was I presumed that it would come with electrical connections. I had installed a 32a socket ready to plug in , then had to buy the plug and cable to get it running. It is running now and I’m loving it.

Hottub instalation
Paul and his assistant moved and installed hottub fast and profesional.Both polite and answered any questions with smile on their faces.Explained all how to use hottub and chemicals with care to make sure we have all information needed.They did not left any mess behing with respect to property.Perfect instalation process.Thank You guys 😎
However Scunthorpe’s customer service & delivery planning was awful.

Happy with our hot tub, Paul and giovanni were professional and friendly on delivery.

well, where do i start... lets just make it clear the engineers (paul and colleague) went above and beyond, so 5* to them. but the customer service is appalling - and a review i wrote on their preferred site trustindex has been removed as the company say i am not a customer, despite having bought the hottub from them!!! having to provide bank statement so the review they publish on their website can be re-instated. rude, and bullying tactics will not work. the company has no support south of scunthorpe - so if you live south, don't even think about it. if i could do a seperate review for the engineers it would be 5*, but i can't, and i do not have social media, so this is the best i can do. let's see if the company get trustpilot to remove this post - seems to be their tactic for anything less than 5*

Had a hot tub delivered on 27/03 in the Scottish Borders. Firstly the tub is great, exactly as described, we are extremely happy with it. Secondly, the delivery men 3x men were outstanding, the hot tub needed to get placed in a tricky location and the men went above and beyond to help. They made the whole experience amazing and would highly highly recommend this company. Thanks again Scunthorpe tubs and a huge thank you to your delivery men, you have some good ones there.

Bought one a hot tub from Scunthorpe hot tubs on Sunday and had it delivered on Saturday, 6 days later!! Amazing customer service from Dek in the showroom and perfect set up from Paul. A few issues with the crane not working at first but they managed to get it working and lifting into our back garden seamlessly. Crane driver was amazing and delivery took place early then expected!

Unfortunately hot tub hasn't heated up just yet, so will be enjoying this all day Sunday!! Can’t wait!!

Bought our hot tub in November 2024 and we knew it would be 12wks customer service was a bit slow in letting us know it would be longer than 12wks, received it in 10th March set up went without a hitch the delivery men explained what we needed to do it does not come with a manual but the company was more than happy to email one, due to my disabilities went through which one would suit me gave us a hand rail and let us swap steps we up graded to a 7kw heat source pump for a bit extra money more than happy with that money well spent in my opinion. Declan was really helpful sorting a few things out for us would defiantly recommend this company.

Paul and Mido moved and installed hottub fast and profesional.Both polite and answered any questions with smile on their faces.Explained all how to use hottub and chemicals with care to make sure we have all information needed.They did not left any mess behing with respect to property.Perfect instalation process.Thank You guys 😎

Great service from start to finish, very careful with the delivery and getting the hottub in place. Q who wired it in was very helpful and knowledgeable ty

Bought and paid for a hot tub in store,told it was in stock for delivery within 2 weeks,got a phone call 2 days later to say not in stock would be a 6 weeks till delivery,we waited for that day to be told it would the next day,then the delivery driver rang to say he was running late it would be teatime till we got it,which wasn't a problem,then another call to set it back till 8pm,then another call to say it would be 10 pm which wasn't enough time for a full install according to him,he would deliver it at 9am prompt the next day (his words),no contact from driver till 1015am to say he was late picking the hottub up from the warehouse(which was supposed to be on his van the previous day),so god knows what he was delivering to us the previous day,I rang the depot and spoke to the boss to get a refund as I was fed up at this point,he said wait foe the delivery,but after all the agro of waiting this time I was worried if something had gone wrong with the hottub I'd waiting 2 months for them to sort it,after a long wait on the phone he agreed to do a refund,which took 3 weeks to get back,the company seems to say whet they want to get sales then you're forgotten,we went to another company and for sorted straight away,be careful if you go to Scunthorpe hottubs ,,,I wouldn't

I sold my hot tub to Scunthrope Hot Tub and the whole experience was easy and professional. Replies to emails and whatapps were quick and informative. Collection of the hot tub was smooth as well, with regular updates from the collection people. Paid same day as collection. I would highly recommend this company

WOW! What can I say, Had my Spa delivered last week and absolutely amazing. We did have a slight problem with Delivery however the Engineers managed to get the Spa in still. Dan the engineer showed me everything from start to finish although it was a lot of information to take in I called up the office the next day and asked some further information and they was no trouble at all.

Overall great experience.

Dealt with Declan over WhatsApp for a couple weeks sorting out the best hot tub for us. His communication was brilliant all the way through and always responded in a very friendly and helpful manner. Went to the showroom to have a look in person on a Sunday and the service was excellent and such an amazing variety of hot tubs on offer. Delivery was within 10 days and the guys that came did everything and were very friendly, polite and professional.
I would highly recommend this company to anyone.

Excellent service from ordering to delivery. Delivery men Jamie & Jamie were very professional, no fuss, full explanation on how to use and maintain my new tub. Hot tub itself is better than I thought it would be when I ordered it, and delivered within a week. Would highly recommend. Brilliant price too

Fantastic after service from the new manager. Delighted with our new hot tub called “Escape”. Had an issue regarding the instructions to operate and warranty manual being soaked and unreadable on delivery so had to be thrown away. Requested a replacement. After a few phone calls/emails made, eventually received what we needed after the new manager Declan stepped in plus a fabulous amount of extras ie chemicals, filters and a half price annual service! as a gesture of goodwill! So thank you for your exceptional customer service! Wishing you a great Xmas!!

This is my second and third hot tub from scunthorpe hot tubs, I have a holiday park.

Really happy to have bought from scunthorpe hot tubs
Each step from speaking on the phone when ordering our hot tub to having our delivery date and the guys delivering and setting up the hot tub its been wonderful.

Could not recommend enough, if your thinking of buying a hot tub, give them a call.

We have been pleased with the service provided so far, received the product promptly, the delivery team were very helpful and we are enjoying the hot tub.

We bought a hot tub from Scunthorpe Hot Tubs and found the communication between us and the company excellent, this was mainly by email but also over the phone, they were responsive and thorough.
Despite some difficulties on delivery mainly due to weather conditions the teams that installed our tub were amazing, they were professional and had a 'can-do' attitude.
We are very pleased with our new tub and would recommend the company to anyone looking to buy a hot tub.