Seatfrog Reviews 1.223

Vanessa was helpful in a timely and professional manner.

Ebhilín and her colleagues were very supportive as was
Vanessa the supervisor, helping me through the process when I had to change my journey.

I booked Train Tickets 2 weeks ago From Manchester to London, night before i was going to travel i saw trains were getting Cancelled then on the Morning My train was cancelled, I checked the website and was eligible for a refund so i emailed Seatfrog where i got a quick response from Vanessa from the Senior Customer Support advisor who was excellent and very helpful kind and efficient in firstly Getting back to me so quickly ( as other companies can take a long time) but regarding my query and also processing the refund, i cannot speak much highly of the service and would use Seatfrog again.

After a very stressful week, and health issues due to my disability, I was unable to travel to and from London this week. Vanessa at customer service was incredibly helpful, and helped me with the evidence I needed to submit to be entitled to a refund. What incredible customer service, I have used this service for years, and will continue to do so, whilst also recommending to anyone who will listen. Thank you, Vanessa, you are truly appreciated!

We needed to change our train, but our credit card wasn't playing ball. We emailed the help team and Vanessa was completely outstanding, she found the issue, suggested ways around it and sorted it. She was super quick and efficient. We were so impressed - great service, thoroughly recommend SeatFrog (and Vanessa!)

First time using seatfrog. Paid for 2 upgrades to First class for my wife and I rather than using the auction and our seats are nowhere near each other and can't be changed. Wish I hadn't bothered, won't be using them again

Seatfrog has allowed me to bid for first class seats and to travel smoothly, in the bestest way.
When there were disruptions and my train was declassified, they refunded me promptly and there was zero issues.

Vanessa helped me. She was helpful. Very quick. Very good.

Really like Seatfrog based on my experience so far. Prices are often lower than Trainline - also had a positive experience today where I accidentally booked the wrong train but they offered to waiver the £10 exchange fee because I got in touch with them promptly. The customer service advisor who helped me (Vanessa) was very friendly and quick to assist.

Only thing that would be good would be if the app saved your railcard preferences as it always resets every time you go off the app. Other than that, seems great!

Just absolutely incredible customer support. Went above and beyond what I was expecting!

Vanessa H has been a star!! Thank you!

Seatfrog is a fantastic way of buying 1st Class upgrades on a budget, I use them all the time! I recently had to contact their customer support as the train I had booked for was cancelled, and they dealt with my refund really quickly - thanks Seatfrog!

I mixed up times for Seatfrog upgrades, my fault, but Seatfrog generously gave me a credit.
I did manage to bid again and win an upgrade back from York. But I lost out on an upgrade to York, a last minute bidder outbid me while I was in the tunnel at Farringdon with no signal!

The system to get an upgrade works very well. My only problem has been when First Class is declassified at short notice. Then the refund comes through quickly but the website is not entirely clear on how to do it.

As my train was declassified i requested a refund for my upgrade.
The process was easy and smooth.
The customer service agents who dealt with my request did so quickly and efficiently.
Shout out to Aaron and Eibhilín who were friendly and polite and provided great service.
Thank you

I did a stupid thing and bid on the wrong day of my travel they were very good and refunded me for this really good service. Thank you

I wanted to upgrade to first class from EMP to Birmingham. After paying I discovered the upgrade was only for section EMP to Derby. When we arrived at the station the noticeboard said first class was not available for this section! So I paid £13 for nothing. There is nowhere on the seatfrog app to contend this. When you write a review you have to provide a nickname. By the time you have written and submitted the review, the reply will not load. What a con!

Ella was very helpful with arranging a refund on my ticket for a cancelled train. Thank you again.

Perfect , honest , helpful

Easy to book and when my train was cancelled I contacted them and had a full refund in less than 24hours.
Fully recommend and it’s a well deserved 5 stars.

Really disappointed, pure scam!! Very misleading and do not provide much customer support or any refunds - even if purchased upgrades way in advance.

Just be careful buying upgrades.
So everyone’s aware it’s not first class. It’s only standard premium you’re getting.
No food or drinks are provided.
There’s video content on their social media advertising free food and drinks which is very misleading.

No customer support, most is A.I replies