SFC Service Reviews 

My company used to freight our products to Europe and then ship them from within Europe.

Instead, we had SFC ship 100 packages from China to Europe. We saved money, the packages arrived quicker, and not a single package got lost (which is very unusual)! We were able to send the packages with VAT prepaid and there were no customs issues.

SFC's online system is a bit challenging to navigate, as is properly formatting addresses, but their customer service was very helpful in figuring it out.

So far SFC is good, good prices for small packages, good support team and convenient system. Recommend.

my parcel was meant to come on the 20th of December and now it's almost the new year. Aftership and their tracking service both show that my parcel has been in Sydney (the other side of Australia). For 20 days.

Just horrendous in every way possible.

After using them for the last couple of months, I have had more sleepless nights from their horrendous service, antiquated tracking and non-existant assistance when things go wrong (which they do more often than not)

So, looking for a reliable 3PL in China, keep looking...

Been using SFC Since more than a year and now I will quit. What I can say is that this company is not suit for international business. Their system is really ****, I recommand to friends and they broke because or being unable to parameter properly. They do not respect their delivery time on international and the customer service is getting more and more worst and there is very bad communication. The account manager Libby was completely unable to understand our needs, the prices raised without we know and we been loosing money on their table. I can't understand how a company like this still alive, old system like in the 2000, no reaction from the company only take their cash. Been loosing 50+ packages stucked in packed stage without I know it and pricing is added hidden fees, they increase prices wihout being clear.

IF you are unlucky and got this company called SFC. So I can only regret the grief of your part and my part.
Because nothing works on their website it is not possible to track packages that you ordered. O they usually do not respond to emails when you send a request for parcel status. Slow to ship packages to destination country.
Had been faster to send packages with dog sled.
If it is possible to choose other freight providers, do so.
Had it been possible to give them a lower score, the grade would have been -3.

Quotation price is not meaningful, be careful with your bill, as sometimes you will be charged with volume weight and you would never know. They claimed that they used extra layer of package which leading to a larger size of parcel when it got scanned or weighed.

I am trying to argue and get my money back, see if I will success.
I may come back to revise this depends on the outcome

Terrible, slow service, do not use them! You will regret it as I did.