Serco Reviews 119

I had a big issue with the reception staff that were very rude and spoke with the manager Lisa about this. After that there was an incident at the squash court that I felt was handled again very unprofessional and really embarrassed me and my stepfather. The squash registration app was not loaded on my main fitness app which I explained to the reception staff and they couldn’t help. So we would usually go play squash during the week without pre registering. Then on a Sunday we went again and was playing for about 10 minutes until we notice another two players outside the court. Immediately we asked them if they registered, and they said yes and we left the court. They had already called reception and in the next 5 minutes the older receptionist came down and immediately started aggressively asking us why we didn’t book. We explained the above and wanted to go but she wouldn’t have that she kept us at the bottom there in front of everyone carrying on with this questioning. Each time we said we apologise she said but why did you do it. This I found very unprofessional and embarrassing.

2. When I signed up one of the main reasons was for my son and me to swim. I then got told 2 months into the contract that the pool was closed indefinitely for younger swimmers (2 years old) except for classes. He has now moved to a new gym with his mother which we are also paying for. So I am paying for a service I do not have.

3. I told my brother to join the gym with me and for this I would receive a month free membership. After not receiving this discount after two month I spoke again with Lauren as well as the other person in the office to again request the 1 month free. To date I have never received this free month with it being over 5 months ago. I consider this false advertising to entice people to bring in their family members under false pretenses.

Do not subscribe to this gym. Bad service, bad employees and services you pay for dont work and they cant even tell when it will come back again.

Shocking company to work for, the HR manager Ryan Knightingale is incapable of running HR. The staff are micro managed. The managers think there something there not especially Julie mcguffrie a very poor manager. Poor pay, worse than capita to work for. My advice keep away from this company it won’t be for so long the DWP will remove the contract off them

I’m 21 I have bills to pay like everyone but now have been left jobless thanks to serco and blue arrow. I was given a start date of the 29th November. Monday morning I logged in and no one knew I was working I hadn’t been put on the system. It’s taken them until Friday so 5 days to get back to me to why I am not working. This is the email I got … Serco had asked us for 130 people then suddenly they wanted 50 people. So we now have a lot of people that are not in work. Serco have instructed us Bluearrow to only hire office based people in December then in January we can hire homeworkers again

So they made me quit my job, gave me the start date and without telling me just didn’t put me on the system as they didn’t need that many workers anymore, however I was employed by them and collected a laptop

Had a 2 hour interview for a job working at my local hospital only to get an email saying i said i couldnt commit to the hours which at no point did i say.

I don't know why people treat this company as pure evil....
I worked thru this for DWP - Universal credit helpline.
Let's be honest
- Very little training, so you have to find out on your own
+ Paid training
- Managers hadn't got a clue what's the solution
- Managers hadn't got a time for their teams
+ Nice and helpful people in teams
- Minimum wage
+ Paid on time
+ Fair behaving
+ Paid overtimes (I have never experienced any delays or chasing payments!)

DO NOT SIGN UP FOR ANY LOCAL GYM THAT HAS SERCO AS THE OWNERS. I PROMISE BIGGEST MISTAKE OF YOUR LIFE.

GO TO A PRIVATE GYM.

THESE LOT ARE MONEY GRABBING INCONSIDERATE PEOPLE :)

Would have put no stars if it would let me!
Terrible company to deal with, arrogant, bad value for money, the best thing they could do regarding commercial waste is put themselves in it!

I'm sorry but even I could cut the hedges better than some of the employees.

Their track and trace ‘service’ is the least successful and most over-priced scheme in the history of humanity.

It is a sham to brand it NHS, when everyone knows it’s this corrupt organisation robbing the British tax-payer of immoral amounts of money.

I hope one day they have a moment of conscience and pay most back.

I'd give Serco a 5* rating for a disappointing service everytime.

They opened covid test centres and hired poor managers. The manager HAS in leyton covid test centre calls al muslims terrorists and was racist. we reported it to management and all got removed from the sight. We then reported it to serco spoke to sean stacey by email and georgia over the phone. Over few weeks of waiting got a reply back from sean stacey "i am unable to provide you with details of investigation or any action we have taken" for that reason i feel serco did not do anything so i will be reporting it to the police.

A disgusting company, hope they fold.

Appalling. It took me 5 days to get a test and turnaround times are still falling. Turnaround time is as important as capacity, don't think these guys understand that. Their incompetence will cost lives. Lazy, unfit for purpose, expensive, we deserve better.

After taking quite so much public money £12bn for test and trace alone, which is roughly £270 from every UK adult - they have repeatedly reported ever worse performance. Compared to local public health bodies, their shonky performance on this project can clearly be seen as the reason why a global pandemic, the control of which is commonly believed to rely on effective Test and Trace (& isolate) schemes, has run amok in the UK *despite* the £12bn cost of their ineffective TTI project.

No word of refunds yet either.

Serco are useless

They've absolutely messed up test and trace