Serversdirect Reviews 

Very helpful when phoned for advise. Prompt delivery service.

Timely delivery and good communication with customer.

Easy to identify the product I wanted at a good price.

I was slightly nervous buying my Laptop online but generally the reviews for Servers Direct were quite positive, which reassured me enough to go ahead with my purchase. Some negative reviews mention sub standard packaging and laptops being damaged or reconditioned, this does not reflect my experience at all.
I ordered my Laptop with a 3-5 day delivery option however my Laptop arrived the next day with clear tracking information, making it easy for me to plan around the 1 hour delivery slot.
On delivery the Laptop was well packaged (well protected from both moisture and contact damage.) and arrived in manufacturers packaging with all tamper seals intact.
I had to contact Servers Direct via email due to the laptop showing only 6 months warranty remaining despite the advertised 1 Year. They responded within 1 hour (Advertised 24hrs) with all the necessary details required to rectify the issue.
This was a fully confidence inspiring experience for me. I have no problem recommending Servers Direct, I will definitely use them again in the future.

Packaging (Jiffy bag) flimsy considering it contained hard disk drives. From despatch, it took 9 days to arrive. Overall from order date it’s taken 2 weeks to get to me. It would be good to have an indication if an item was in stock at time of order as I presume this is part of the reason for the delay. I appreciate shipping once dispatched is beyond your control.

Incredibly speedy delivery service for a normal delivery order. 14 hours from ordering to receipt. Very impressive and thanks. Goods delivered in good condition. Would certainly recommend on the basis of my first order with this company.

Well informed on whole order process, Quick and fast delivery, fully tracked delivery,,, brilliant

Easy as 123, it was a great buying experience

Good online experience- no queue for online chat, resolving queries quickly and efficiently. Delivery charges a little on the high side but goods received very quickly.

UPDATE:
As they mentioned they did refund the delivery and it did eventually come - just be weary of the delivery times is all I'd say.

HDD works well though and not other complaints so I'm bumping the review up.
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Failed to deliver on Saturday even though I specifically paid more for that delivery as that's when I was available to be in for it.

Customer service is abysmal - there is no other word. They can't do anything over the weekend so forget any weekend delivery. They also flat out lied to me by saying that the item was out for delivery even though it clearly wasn't.

I cannot track the delivery on their site because of a 500 error when you try to log in to which the useless "customer service" agents constantly asked me the same questions about changing browser, clearing cache etc. Anyone who knows anything about websites will know a 5xx error is server side and no amount of new browsers or cache clearing will help.

Others have mentioned this in reviews too and it's still not been fixed so I have very low hopes for the being sorted.

There will also be the usual response from them on here apologising and saying "it's not the usual service they expect their customers to receive".

Instead of getting on trust pilot to apologise, do something about it instead.

Once upon a time when they were just Laptops Direct, they were a brilliant company. Now they've branched out into everything else and clearly the scaling up with it has not gone well.

Won't be using them again and recommend you don't either.

Well done, I would be happy to use again. Very little fuss. Quick delivery, great price.

Super fast service. good pricing

I've used serversdirect before without problem, but this time it was a nightmare.
First problem was a partially delivered order, which should be simple but was made difficult by Customer Service and Delivery Escalation, who were easily confused and unable to work effectively with their external supplier.
On top of this my account login was faulty and Customer Service just couldn't get their heads around what this meant or that it was a second problem.
The problem was compounded because their Customer Service system does not use unique tickets for problems - so don't ever try to report two different problems at the same time.
In the end I had to escalate to Head of Customer service, who didn't exactly resolve it but told me what was going on and the parts finally arrived. They too didn't understand what "internal server error" on a web page meant for a customer.
To be fair, serversdirect did resolve it eventually, so it is two stars. But they made it difficult to do because their own systems are ineffective. Their people are polite but poorly trained and lack authority to do anything or communicate with anyone.
I might use them again, but it would not be for anything I needed urgently.

placed an order for laptop with Servers Direct on 2nd October 2022. I was informed that it will 3 weeks for delivery and ask to create account and login to track the order. Unfortunately I was unable to login getting message "INTERNAL SERVER ERROR". After few days on the suggestion of Server Direct customer service I tried different devices and browser but was still unable to login, so I asked to cancel the order. Because I mentioned canceling the order because of login problem, all of sudden I received the laptop on 7th October 2022 and in my opinion it was either refurbished or someone’s return. The laptop’s box seal was broken and also you expect the new laptop in a cellophane cover which it was not. Any how when I switched on it was working fine but did not realise that sound was not working. I sent sound problems to Server Direct and they were very quick to respond and asked me to send photos of the problem. Sound Problem !!!! Photos????. Finally send photo of laptop with an Audio bar showing that it is not muted. And guess what!!! They sent me an email asking me to login to the account to check the progress but back to the original login problem which was never sorted "INTERNAL SERVER ERROR". So I do not know what is happening and there is no point in sending email either, they do not read or ignore. I had written about login and condition of the laptop but they completely ignored it and just asked to send photos of the fault.

Excellent selection of UPS at good prices, delivered promptly.

Parcel arrived on time. Machine works. Very easy process to buy this machine. Am not techie enough to critique the machine!

Had my eyes on a laptop, started chatting with agent about why price is so low and he blatantly told me that the price is wrong and if I order it now, I will likely to get an email about refund or alternative product offers... asked for real price, agent has no idea... (low price tactic to lure people into call sales team that advise you of other products they want to sell oppose what you want to buy, I wonder... ?) Absolute puppet show business!

Very clear web site and ordering process. Item arrived a day earlier than expected.