servicetoday.com.au Reviews 

I requested these guys to come out and repair a leak on my greywater pump. They advised that the pump wasn't working, and installed a bypass consisting of 800mm poly pipe and 2 couplings, for which I got charged $900. After requesting for a breakdown of the invoice several times, I received a breakdown detailing the cost of the poly pipe at $233, and the two elbows $198 - essentially a 1000% markup on the parts. On querying this piracy, I was offered a $200 refund provided I don't post reviews of my experience.

Extremely disappointed – money-grabbing service
We called this plumber after our neighbour noticed water leakage. When they arrived, the guy immediately blamed our irrigation system without using any leak detection equipment at all. He then charged us an unusually high amount ( $ 4800 ) just to disconnect the irrigation system.
The leak got worse after that. They came back and charged us again $1100 ,this time for gas detection, which should have been the first step on day one to actually locate the source of the leak.
Once they finally found the leak spot, they gave us another dodgy, inflated quote to fix it.($ 6500 )
Total rip-off. Avoid this company if you value honest work and fair pricing. They seem more interested in racking up charges than solving the problem properly.
Ali ,Templestowe,VIC 3106

Extremely Disappointing – $681 Diagnostic Fee Followed by a Nearly $6,000 Quote!

I am extremely disappointed with my experience with Service Today Plumbing and would strongly encourage others to ask detailed questions about pricing before agreeing to any work.

We specifically asked the plumber for an approximate replacement cost for our hot water system BEFORE agreeing to pay $681 for diagnostic testing. We were told an estimate could not be provided until the investigation was completed.

After paying $681, we were presented with replacement quotes of $6,082.56 (regular) and $5,799.78 (VIP).

Had we known the replacement would be quoted at approximately $6,000, we would NEVER have agreed to the $681 investigation.

We were also told the diagnostic fee would be credited towards replacement work, but this was useless to us when we declined the expensive quotation.

After escalating our complaint to senior management, including the Customer Care Manager, we were offered just $200 as a goodwill refund, leaving us $481 out of pocket. Our request for a full refund was refused.

My concern is not simply the high prices. It is the lack of meaningful upfront pricing information despite specifically asking for it.

$681 spent simply to discover that the proposed replacement was far beyond what we were prepared to pay.

An extremely disappointing experience. In my opinion, the pricing and customer care fell well below expectations.

I cannot recommend Service Today Plumbing based on our experience.

Made a booking, I cancelled my appointments so I can be free for when they attend at their timeframe and they did not show up or advise me that they incorrectly booked in the wrong time. Appalling service. DO NOT USE THEM

They gave a quote but did not have time to shop around, my mistake, well to replace the power supply to the oven and connect the new oven. I was given a quote of over $2000.
Later that day I received the itemized quote by email, the brake down was $1350 for the supply cable and $700 to connect the new oven, they put the oven down as install and connect but the oven was already installed but not connected.
Then I call them and cancel the oven part of the bill, when the electrician arrived, he did not want to run the cable through the roof but conduit on the outside of the house. I then call the person who did the quote and informed him this not what we talked about. So, the job got done but was not happy and as for the report it took 10 days to get and even then it mentions a cause but the denied that it may have been the problem. Photos show it all, I then spoke to Jason the State Manager he said and we cannot or will state a cause as to liability. So, my advice to go looking to other company's and get quotes and if you need report done don't rely on to get an accurate report from them.

My brother has just had work done by this mob. He said there was no quote provided before work started! Charged something like $700+ for something called Mo-flo put down one drain!! This is ridiculous pricing. One litre coats $49-56. Guy doing job said they gave him a 'free' tap and then charge this. Absolute BS. He is an older person, so there you go, another service ripping off the elderly. Told him to call the Ombudsman.

Be aware of unreasonable quoting! Avoid to be ripped off!

Worst people ever rip off people charging over a thousand dollars this plumber named don ripped us off with the price all he did was drain jetting a pipe then quoted a thousand dollars very unfair price wasn’t very upfront about the price don’t go to thease plumbers i recommend stay away where only in our early 20s and demanding more then a thousand dollars and refused to leave the premises until we paid and was very confronting saying find a way and get a loan we will be taking this comsumer affairs disgusting people forcing money out of a young couple who doesn’t make a lot and refused to leave until paid then had to get approved from the manager for him to leave don’t go with thease plumbers I recommend stay away at all cost

Absolutely appalling service. This company is overpriced and has very poor communication. We were left with no hot water for a weekend when they had said they would fix it on Friday. The plumber came to fix it on Friday, went away to collect a part saying he would be back in a couple of hours and never returned. There was no communication from the company about what was going on. After chasing up with the company they eventually said it would be fixed on the Monday. Will never use them again and suggest others don't.

They are never available TODAY. I was pressured to paying for VIP membership and since then have never been able to use them as they never have anyone available today, no matter the service type. I will not use again. Their costs are also very high.

Tech attended elderly neighbours house as ducted gas system in fault. Stayed 30 minutes and did not get out ladder to access roof mounted gas system.
I investigated and fault 49 was on controller, quick Google search and system needs resetting via PCB card in roof space.
Quoted $7600 for new system and took $500 deposit, Spoke to Service Manager who change tune to PCB board failure only and an additional $2160 to fix.
I access roof space and pressed reset button fixing the problem in 10 minutes.
This company has taken nearly $11k from my very elderly lady neighbour over several years.
Disgraceful taking advantage of our eldery.
The new Metropolitan

What a disgusting company. They ripped my 85 yr old neighbour off quoting over $9k for a new HWS and demanded he paid up front. They pray on the elderly - absolutely horrible. Have. Reported to DFT and ombudsman! Stay away !

The best thing I did was tell them to go away. Yes you only pay $49 to get quote but for repairing leaking pipe 60cm from water metre I was quoted $2700.
I got a local private plumber out next day and job was done in 4 hrs for less than $1000.
Be very careful with this company and be prepared to tell them to leave and get a competitive quote.
They deserve less than 1⭐️

I was impressed with the response I received from Service Today. They responded to my call the same afternoon. Sean diagnosed the problem with my 10y.o. hot water system and worked out a replacement price on the spot. Everything was organised & replacement working 2 days later. Jackson & Ty were very thorough with set up & testing. Even replaced a brand new pressure relief valve because it was not up to their standards. Eddy did the electrical with confident experience. Everything flowed so smoothly. One trade following the other seamlessly. I would recommend Service Today with confidence.

I contacted service today.There was a leak that needed fixing.Had a plumber come do an inspection cost was $420.In the inspection he had checked the main pipes under the house and no leaks.The main water pipe ran along side the house to the corner down and out to the front yard at a 45° angle to the water metre.This is what the plumber said.Cost $5000.
I was also quoted $600 to change the rubber seals on the toilet.
The plumber recommended to call and get a second quote.We contacted another plumber.I let him know there was an inspection done.The second plumber did an inspection under the house followed the main water pipe along side of the house did a 90° bend from the corner to the front section of the house.The.water pipe stopped bent 90° going out inline with the water meter .Was full of water where the pipe was broken.
The cost was $1000 including repairs and and replacing the damaged pipe underneath the house.Job was done on the spot
I contacted service today explained everything to the manager.Ask for a refund that the inspection incorrect,denied the refund.Clearly the inspection was not done correctly.There was no a duty of care.The plumber was more concerned about signing me up for a discount on future work at a cost of $140.
Be careful if your dealing with this company.They are very expensive and you don't know if your dealing with a trade person or a salesman.Will.never deal with Service trade again.
Buyer beware.

Firstly, I am disappointed that I can only leave one star. If I had the choice, I’ll give them zero stars.

I rarely leave negative reviews, but my experience with Service Today was so disappointing that I feel others should be aware.

After spending nearly a month trying to find a plumber willing to do a very simple job, I finally engaged Service Today. The work involved freezing a pipe and installing a tap. The plumber was on site for approximately 15 minutes, yet I was charged around $500. I thought the price was excessive for such a straightforward job.

To make matters worse, the plumber left without cleaning up, leaving me to deal with the mess myself. I expected a much higher standard of professionalism.

Now, around two years later, the fitting has failed completely, resulting in water flooding the car park. I was left to deal with the damage and rectify the problem at my own expense.

For the premium price Service Today charges, I expected quality workmanship, attention to detail and a lasting repair. Unfortunately, my experience was the exact opposite.

Based on my experience, I cannot recommend Service Today. I found them to be extremely expensive, the workmanship did not stand the test of time, and the level of service fell well short of what I expected.

Very negative experience with one of their plumbers in Brisbane this morning, in relation to my hot water system. After he looked at the unit, he informed me that the ignition pack and one of the regulators was broken and needed fixing, insisting that Chinese parts are used in these systems and that they have a high failure rate. The quote to repair was $1511. He also said it would be worth considering a whole new system that would be around the $3300 mark. After questioning him further he couldn't really properly explain how/why those parts weren't working (ie how did he test them and could he show me). So I asked him to email me the quote and that I would get further quotes before committing to anything. I then had a different plumber attend, who quickly identified that the system itself was completely fine, and that the only issue was trapped air in the gas line after switching to a new bottle on a dual-cylinder set-up. I find it absolutely appalling that their plumber was trying to convince me that there were broken/faulty parts that needed replacing, for a high cost mind you. I don't know if he was just trying to hit KPIs or boost his own commissions, or whether his level of training has been unsatisfactory, but no business should be allowing that kind of thing to occur without ramification. I have since looked up reviews of the company (regretfully I had not done this prior) and have seen that over-quoting and upselling/scare tactics seem to be common themes. Also, nowhere can I see their claims of 4.8 stars from 5600+ reviews, as they advertise on their website. At a minimum I hope they performance manage the plumber that outright lied to me this morning and tried to fleece me out of $1511. Absolutely disgusted with this business.

If i could give less then 1 star then I would.

Was told someone would be at my house between 8am and 1pm. Noone showed up so I rang their number and was told the plumber rang in sick today, nobody contacted me to tell me this. I was then told that instead of the $120 call out fee it would now be $280 even though it is not my fault that noone showed up and I was not contacted.

No offer for any resolution except you must pay $280 now.

Not worried about the money, I will now go and pay another plumber that money that values customers and will contact their client.

I would not recommend Service Today to anyone

$49 to come out to quote replacing one power point with new one, would be $15 for PP and 45 for labour

Would take 25 mins to complete, nope we must see it
Ripoff company would want you to come out to quote you ridiculous price but if you say no, it stills costs costs you $49

Ho to a local Tradey

My negative experience with Service Today identical to other negative reviews on this site, so no need to repeat.
What I can add is that I booked , through a website, what I thought was a local plumber, but Service Today showed up.
My advice is if you see a "local" business on a website phone them, don't book on line. Ask them who you are actually booking with. If they say "Service Today" maybe look for another option.