Trainers turned up next day through standard postage and double boxed which is so important as the box is part of the shoe. Fed up receiving boxes that simply come in a plastic bag are ruined. Well do... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Sent an email complaint to return faulty ON trainer & had to chase Company 1 week later via Live Chat which wasn’t ideal. Fortunately, in speaking to Customer Agent ‘MO’ today she activated a DPD lab... Toon meer
Bedrijf heeft geantwoord
Wad sent the wrong item, was an app glitch, had to reorder and return which was fine. Was looked after by isssy who was very kind and helpful. Never had any issues with this company, products always g... Toon meer
Bedrijf heeft geantwoord
Keep forgetting this company exists tbh Only bought twice but the defo did not disappoint My trainers came next day perfect condition and read reviews and went up a size also No faults with t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Shop the latest collections from curated mix of progressive designers and iconic brands online at SEVENSTORE. Free UK delivery on orders over £90. https://www.sevenstore.com/
Contactgegevens
Verenigd Koninkrijk
- www.sevenstore.com
4,4
Uitstekend
4K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Extremely fast processing/shipping and…
Extremely fast processing/shipping and shoes are great!
13 april 2026
Antwoord van SEVENSTORE
Thank you for your 5‑star review. We’re pleased to hear your order arrived promptly and that you’re happy with your shoes. At SEVENSTORE, we take pride in delivering a curated and seamless experience. We look forward to welcoming you back.
Tanveer the advisor was prompt
Tanveer the advisor was prompt, extremely helpful and efficient. Got the outcome I was hoping for. Thank you
18 april 2026
Review zonder uitnodiging
Antwoord van SEVENSTORE
Thank you for your kind words, Habiba. We’re pleased to hear that Tanveer’s assistance met your expectations and that you received a positive outcome. At SEVENSTORE, we take pride in delivering a curated and attentive service. We look forward to welcoming you again soon.
It’s always a pleasure to shop in the…
It’s always a pleasure to shop in the Baltic Sevenstore!…
All the staff are happy to help great selection and styles… Speedy delivery too…
13 april 2026
Antwoord van SEVENSTORE
Thank you for your kind words, Dave. We’re pleased to hear you enjoy shopping with us and appreciate your recognition of our selection and delivery service. Your positive experience is important to us, and we look forward to welcoming you back soon.
Antwoord van SEVENSTORE
Thank you for your 5‑star review, Rich. We’re pleased to hear you had a positive experience with us. At SEVENSTORE, we take pride in delivering a considered and refined shopping experience, and your feedback is truly appreciated. We look forward to welcoming you back.
Brilliant service as per usual from…
Brilliant service as per usual from Sevenstore trainers arrived double boxed and in great order conna fault em tbf
12 april 2026
Antwoord van SEVENSTORE
Thank you for your kind words, Jason. We’re pleased to hear your trainers arrived in great order and that you’re satisfied with the service. We take pride in delivering a curated and seamless experience, and your feedback is appreciated. We look forward to assisting you again in the future.
Antwoord van SEVENSTORE
Thank you for your kind words, Kerry. We’re pleased to hear your experience was seamless and efficient. At SEVENSTORE, we take pride in delivering a curated and refined shopping journey. We look forward to welcoming you again soon.
Antwoord van SEVENSTORE
Thank you so much for your kind words! We're thrilled to hear you had a great experience. Your support means a lot to us!
Always a great price and service
Always a great price and service. Parcel arrived quickly
11 april 2026
Antwoord van SEVENSTORE
Thank you for your 5‑star review. We’re pleased to hear your parcel arrived quickly and met your expectations. We take pride in delivering a considered shopping experience and appreciate your positive feedback. We look forward to assisting you again in the future.
Antwoord van SEVENSTORE
Thank you for your kind words. We’re pleased to hear you’re happy with your trainers and the quick delivery. At SEVENSTORE, we take pride in offering a curated selection and a seamless experience. We look forward to assisting you again in the future.
My return was marked as received a…
My return was marked as received a month ago. I still have not been refunded. I wrote 11 days ago and was told to wait 14 days for refund to apply, but that they have received my return. I wrote again today and they said they have never received the return. I am waiting a month for my refund. Not impressed by any part of the ordering and return process, had I not chased multiple times I would be out of £200.
16 april 2026
Review zonder uitnodiging
Antwoord van SEVENSTORE
Hi Marie,
Thank you for your review, and I’m really sorry to hear about your experience – I completely understand how frustrating and concerning this must be, especially with the conflicting information you’ve received.
We’d really like to get this looked into properly for you and resolve this as quickly as possible. Please could you update your review or reach out to us with your order number, so we can locate your return and investigate what’s happened in full?
We appreciate you bringing this to our attention and will do everything we can to get this sorted for you.
Kind regards,
Mo
Great service
Good communication & a speedy delivery for a top quality product.
Came doubled boxed which is always appreciated.
9 april 2026
Antwoord van SEVENSTORE
Thank you for your kind words, Ally. We’re pleased to hear your experience with our delivery and packaging met your expectations. At SEVENSTORE, we take pride in offering a curated and seamless service, and your feedback affirms our efforts. We look forward to welcoming you again soon.
Antwoord van SEVENSTORE
Thank you for your kind words, Gazza. We’re pleased to hear your experience with our delivery was swift and met your expectations. At SEVENSTORE, we take pride in offering a curated and seamless service, and your feedback affirms our efforts. We look forward to assisting you again in the future.
Antwoord van SEVENSTORE
Thank you for your kind words, Stephen. We’re pleased to hear your experience with our service and delivery met your expectations. At SEVENSTORE, we take pride in providing a curated and seamless shopping experience. We look forward to welcoming you back soon.
I have purchased a few items over the…
I have purchased a few items over the years, and find it a great service, quick delivery, and good’s securely packed,
15 april 2026
Review zonder uitnodiging
Antwoord van SEVENSTORE
Thank you for your kind words, Gordon. We’re pleased to hear you’ve consistently enjoyed our service and secure delivery. Your positive experience is important to us, and we look forward to assisting you again in the future.
Trustworthy and reliable
Trustworthy and reliable . The shoes came with good condition and wonderful delivery service
10 april 2026
Antwoord van SEVENSTORE
Thank you for your kind words, Aldair. We’re pleased to hear your shoes arrived in excellent condition and that you experienced a wonderful delivery service. At SEVENSTORE, we take pride in offering a curated and reliable shopping experience. We look forward to welcoming you again soon.
Wad sent the wrong item
Wad sent the wrong item, was an app glitch, had to reorder and return which was fine. Was looked after by isssy who was very kind and helpful. Never had any issues with this company, products always great and trainers come double boxed too which is amazing
14 april 2026
Review zonder uitnodiging
Antwoord van SEVENSTORE
Thank you for your kind words, Barry. We’re pleased to hear you had a positive experience and appreciate your continued support. Your feedback is important to us, and we look forward to assisting you again in the future.
Problem solved quick
Problem solved quick! Top top experience issy was super quick to sort out the problem with my order and was super understanding. Izzy made things super stress free thank you
14 april 2026
Review zonder uitnodiging
Antwoord van SEVENSTORE
Thank you for your kind words, Oliver. We’re pleased to hear that Issy was able to resolve your issue swiftly and with understanding. Your positive experience is important to us, and we appreciate you sharing it. We look forward to assisting you again in the future.
Shop elsewhere
Sent the wrong item,online returns procedure is a shambles.Only saved by Issy on live chat,who helped sort it all out
14 april 2026
Review zonder uitnodiging
Antwoord van SEVENSTORE
Hi Andrew,
Thank you for your feedback.
We do apologise for the inconvenience caused by the error caused regarding the error in coding. We are glad to hear Issy was able to resolve this issue for you. If there is any way to improve this experience for you, please do not hesitate to let us know.
Thanks,
Sevenstore
Sent wrong item, convoluted returns process...
Like others on here, I ordered a pair of Adidas ZX8000 on release day and was pleased to receive a package the next day. It turned out I had the wrong colour trainers and after some digging I found that Sevenstore had the wrong product number on their website meaning people were sent the wrong ones.
I contacted Sevenstore and asked for an exchange but was told I would have to return them for a refund and then re-order them. This felt disappointing given this was a mistake by Sevenstore.
I started the returns process but saw it said it would deduct £2 from my return which was unacceptable in the circumstances. I contacted Sevenstore again who arranged a DPD collection. I was told I would receive an hour time slot for the following day.
I never received a time slot and fortunately was home when DPD came as I didn't intend on waiting in all day for them with my children during the school holidays.
The DPD driver told me that it had my address as the return address but he took them anyway. I contacted Sevenstore again and asked if the trainers were definitely being returned to them. I did not receive a reply.
Five days later and the DPD tracking has not updated. It still shows my address as the delivery address. I contacted Sevenstore again and this time I had my refund processed.
Really disappointing experience with Sevenstore on this occasion, especially given it was their error that caused me (and others) to be sent the wrong trainers.
I was offered a 15% discount as an apology but this felt miserly given this discount is commonly available through discount partnership schemes. I won't be ordering a replacement pair through Sevenstore and the way the returns process was dragged out has put me off using them again. Would have liked to see them take instant ownership and sent out returns labels without wronged customers having to chase them. An instant exchange would have also been a good idea given that some trainers sell out close to release.
7 april 2026
Review zonder uitnodiging
Antwoord van SEVENSTORE
Hi Gareth,
Thank you for taking the time to leave us a review.
Please accept our sincere apologies for the series of errors following the Adidas ZX8000 release. We clearly missed the mark, and we appreciate you raising this with us.
It is our responsibility to ensure listings are accurate, and when we make a mistake, the resolution should be seamless. We understand that being asked to re-order during a high-demand drop is frustrating, and the confusion regarding your DPD collection and the £2 return fee only added unnecessary stress to your school holiday. I can see that your refund was processed earlier today in full and will be returned to your original payment account within 10 working days, depending on your bank.
We acknowledge that a standard 15% discount felt insufficient; however, I'm afraid that this is the highest discount we are able to offer. We hope to have the chance to provide a much better experience in the future.
Thank you,
Sevenstore Team
My favourite place to order from
My favourite place to order from.
Super fast delivery always
9 april 2026
Antwoord van SEVENSTORE
Thank you for your kind words, Jack. We’re pleased to hear your experience with our delivery was consistently swift. At SEVENSTORE, we take pride in offering a curated and seamless service. We look forward to assisting you again soon.
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