Shangri-La Hotels and Resorts Reviews 

This hotel Shangri La Sydney is a disgrace
On arriving the concierge was rushing to get us out the car to take it to the car park , they would not give us a chance to get our luggage out of the car and then started shaking their heads.
We had dinner at altitude restaurant i could not eat the food it was so bad . After complaining the Manager of the restaurant was rude obnoxious and has no idea how to deal with customers . Then he told an Asian couple that the restaurant was Un Australian so ok to use , I find this a discriminatory and have reported it . There was no filtered water that they now use in the fridge as stated , on checking out the reservations person stated she would wipe the dinner due to all the issues we have had . Then we get charged afterwards for dinner then refunded part then debited then debited using our credit card to their advantage dipping in and and using it like their own personal ATM
I have called them and emailed them, the Duty Manager refused to take my call and call me back .
I have now lodged a complaint with the necessary authorities and my Bank, and will take it to court if need be as these people seem to think they can use hotel guests credit cards like their own take money and more money when ever they think , this is incorrect and there are laws to protect patrons from this sort of behaviour .
I am also going to current affair with my complaint so that everyone in Australia knows how underhanded and despicable these people are and hopefully will never stay with them .
I will NOT let this matter go I will take it as far as I need too
They still owe us money with their dipping into our credit card

We stayed at Shangrila for two nights.I can’t praise enough the staff and hotel itself. Upon arrival we were upgraded to a city view room which was amazing. Our room was facing St Paul’s Cathedral and other famous landmarks. The views were absolutely breathtaking.I decided to use the pool and sauna. It was brilliant! Again stunning views as the pool is located on the 52nd floor. Breakfast was delicious with great selection of cold and hot food, fruits, pastries. The facilities at the hotel are great but what makes everything perfect is people, the staff. A big thank you to duty manager Tylor, staff at the reception, especially Jasmine, Andzelika, pool attendant. You made our stay memorable.❤️

Sri Lanka, Hambantota
Vegans beware - the Shangri La at Hambantota, Sri Lanka only serves cows milk. No oat, soya or any other non-diary alternative!

I've stayed at the Shangri-La hotel a few times and have always had a great experience. I'm surprised by the comments of some because I have had nothing but an excellent stay each time.

Stayed here for 3 nights recently. Staff great, location great , beach and grounds great. Dining very good to fair at best dependant upon location.
However rooms and accommodation seriously sad and in desperate need of a make over and upgrade. More so when you consider the price charged. Just arrived here from a similar level hotel okada and that is light years ahead in all aspects of accommodation.
Time to stop resting on past laurels and use some of that money you charge to improve your accommodation commensurate with the price tag charged

My first time staying at Shangri-la Bangkok. Came for business trip. At breakfast I requested coffee, the orders are taken and they start to serve others while I sit there and wait and I finish my breakfast yet they don't serve coffee. This happened two times in a row. I felt discriminated perhaps because of my race and color. The staff need to realise and treat all guests equally. For some of us respect is important

I stayed at the Hong kong resort and it was amazing. from service to the view, everything was perfect!

Recently stayed at their London/Shard property. Very poor value for money - high prices are okay for high quality and service. Unfortunately service fell significantly short of expectations - some examples I encountered: reception staff were untrained on both check in and check out, check in at 4pm/checkout at 11am, very poor service in Ting restaurant and told we were unable to get a drink after 11pm. I would avoid this property as there are much better 5 star hotels in London at a similar price point.

One of the best hotels worldwide. I always enjoy to stay at Shangri-La. Always a pleasure. Highly recommended.

A very nice hotel , but after staying on several ocations, the standards are dropping , pool scruffy and murky , room doors scratched and damaged , we did leave two keys in the safe and were told it would cost £58 + 5% handling charge to post them back to us , disgraceful, how not to treat your clients !!!!

Very good experience and views were amazing. Yasmin and Emmanuel were very good and an asset to the company, they went well out their way to accommodate our needs to make the experience incredible. Will be going back for sure hopefully with a stay. Highly recommended

Had an absolutely amazing stay with my partner at the Shangri La hotel in London for our anniversary.

The staff treated us like royalty and, despite a slight issue with the reservation, they completely made up for it and even gave us complimentary wine.

I would one hundred percent recommend them.

Fabulous stay !! The Shard.
Wedding anniversary treat to stay in such a great hotel. Views of Tower Bridge etc when you press a button to open the curtains in the morning makes paying the extra all worth it. Swimming pool, breakfast, room, service, I could go on and on singing their praises!!!

I booked the Shangri-La at The Shard in London as a gift from my husband and I for our son and his bride’s wedding night on August 7th 2021. We now live in the US. Since my arrival on July 14th I tried numerous, really Numerous times to contact the hotel just to pay the bill before our son arrived. Either no one answered or the phone went dead. Then sent e mails. Eventually got through to guy on front desk who said NO ONE was available to speak to me. Long story\short I cancelled and booked them into ME which was great. Us small fish don’t mean a thing to these guys ……..

Not worth one star . Birthday treat ruined. I’ve stayed at other hotels which are so much better . This was at the Shard , London and will not be returning due to incompetence, miscommunication and non clarity regarding a non existence massage treatment ( in a bog standard hotel room not a treatment room) culminating in non appearance of therapist . Overpriced and incompetent .

Shangri-la Hotel Sydney

Nous avons une réservation pour Aout 2020 payé 548€, les compagnies aériennes ayant annulé notre vol car le pays est fermé "COVID" , j'ai contacté hôtel.com qui m'informe que l’hôtel ne me remboursera pas!!, je contact moi même l’hôtel et voici la réponse de la responsable des réservations madame Amanda Wood qui se moque complétement de vous en vous proposant ceci :

1) Name change to a family member or friend to use on their behalf (bien évidement je vais proposer a des ami(e)s de réserver chez vous!!! même pas en rêve!)

2) Date change to use prior to 19/08/2021 with applicable charges (obligé de contacter hotel.com pour avoir le montant de cette modification au passage trop honteux pour la responsable des réservations de l'indiquer..)

3) Insurance letter to assist the guest in their travel insurance claim (ben oui j'ai que ça a faire de contacter des assurances ou des avocats pour me faire rembourser car évidement le pays ferme a cause de moi!)

pour l'option 2 (car je n'ai pas le choix) ils ont l'intention de me prendre 675€ de frais!!!! c'est scandaleux sachant que les autres hôtels jouent le jeu, soit remboursement dans les 90 jours soit report 2021 avec supplément de 100€ crédité sur mon vaoucher en geste commercial (idem pour Qatar Airways remboursement ou vaoucher +10%)
Cet Hôtel qui est "SOIT DISANT" réputé a des agissement de voyou, je ne me laisserai pas faire et faites en autant si vous êtes dans notre situation.
scandaleux honteux et vraiment pas classe! de traiter les voyageurs comme ça!

"mon conseil a la direction est d'apprendre a traiter les clients autrement, arnaquer un couple de 675€ peut avoir des conséquences autres sur votre compte bancaire maintenant les autres clients du monde savent!"

Great hotels network and prices always affordable and they are doing upgrades for me often

Be warned; if you become a long term resident in Shangri-La Residences, you could end up as a low priority guest. You may be relegated to the bottom of the pile; deemed 'just not important enough'! You may have to shout louder, complain more or expect less....

View from rooms is most of his location is always good. Service is okay, but ambience is incredible.

Had an excellent time with my wife!
We celebrate our 25 year anniversary at the beautiful Shangri-La's Villingili Resort & Spa, Maldives.
Abolut beautiful and worth every cent! 10 out of 10 would recommend