ShapewearUSA Reviews 

Still haven't received my order. I made my order on September 3rd, 2026 and selected economy shipping. With economy shipping being 4-6 days, I still haven't received my order. I reached out to customer service twice and they don't have a tracking number at all. I understand final sales cannot be refunded but I'm unsatisfied with how long it's been taking plus there's no tracking number. My order number is: 137778.

I really like the quality of the shapewear that I purchased. It's much higher quality than other brands I've tried. The main reason for my five star review is the exchange policy. My original purchase was not a good fit and the company exchanged my item so quickly! Thank you!

DO NOT PURCHASE ANYTHING FROM THIS COMPANY, THEY ARE HUGE LIARS. Simply put they deceive. They say that you can receive a refund but they refuse to actually do it and only offer exchange.
I am postop from a major surgery and this company took advantage of me at this delicate time.

Horrible company

BEWARE! If you buy on sale, your purchase is final sale and you won’t see that anywhere. You will se hassle free return, 30 day satisfaction, etc but that’s not true if you buy 2 and get a discount. Also, the product sucks and rolls down. Buyer beware!

The product is great but when you place an order and only get one out of two then customer service is not in their vocabulary, They never answer the phone, have to leave multiple messages, never a call back. Email must be manned by a robot as it will only say we shipped the item and the post office has delivered so YOU go and file a report with USPS. Not our problem. I dare say any reputable company with morals would do that paperwork on THEIR end and just ship to me what I did not receive.

I purchased an item that their website would be sent to me in 4-7 business days. One MONTH went by and they never sent it. Every time I emailed them, they just said they're forwarding my concern to the appropriate team. Their phone number goes to a voicemail, which no one ever called back. I ended up requesting twice for them to just cancel the order (after waiting for a month). I ultimately had to contest the charge with my credit card.

The worst customer service I've had in a long time. Charged me additional $ even though I didn't complete the return/exchange I was considering. Had to turn it over to my Credit Card company.

If they spent as much time listening to their customers as they do responding to these reviews, they'd be a better company. Avoid!

1/12/26
I see that the company has issued the same cut and paste reply to my comment that they have submitted for many others. Trust me - I did reach out to them before posting (several times) and they did nothing to settle the conflict.

I was stupid enough to order 3 bras. They are all too small.

I tried calling, left a message, of course no return response.
I called twice and left messages; no one ever called back. First red flag.

I finally found the website, tried this company to return them for a larger size. It was refused. Second red flag.

Apparently return policy starts day ordered, not arrived. It took longer than a week to receive these tiny bras. Third red flag.

The return fee having paid, was charged seems null and void. Fourth red flag.

I will ensure the internet and everyone knows that your company is fraudulent! Just sends inadequate goods.

The item I received was too small and they will only do an exchange for a medical reason. I don't need the garmet now that I am past the surgery point. I also purchased the free return coverage which provides me with nothing as they still want to charge me for the shipping and handling to send it back. If you go anywhere on their website, you can't even find out information about the return coverage fee. Calling customer service only allows for you to leave your order number and email address. I will NEVER recommend or use this company again and will also advise my plastic surgeon's office to stop recommending for patients.

There’s no customer service. Good luck trying to email or chat with someone. If you return an item, you are only getting an in-store credit. There’s no refund go somewhere else where there’s actually customer service and where you can get your phone money back if you don’t like something.

Your response to email you is BS. I’ve called multiple times, emailed and try chatting to get someone to talk to and no one. Your company is a joke.

You cannot return item unless it's for an exchange or for store credit. The material is cheap. I got a much better product on Amazon for half the price and was able to return it if I needed to. The sizing chart was completely off for the post surgical bra that I needed. I would shop else where.

First they boldly claim to take returns back within 14 days, however pay attention to the small print that it’s only for store credit! Good luck getting in tiuvh with anyone to help. I do not recommend purchasing from this company.

This company is a scam.
They take your money, "claim" the item shipped and provide a tracking number that has zero movement.
Then have the nerve to have your refund go through several stages before it's even considered to be returned.
You can not call to speak to anyone, as the only option is to leave a voicemail and they'll get back to you; but don't.
They have a "live chat" with no one responding and still don't get back to the sent messages.
They come up with excuse after excuse for your money to be refunded, for weeks and weeks to continue passing.

This "shop" is a scam!! Paying for expedited shipping does absolutely nothing, it still takes over a week to be delivered. Wrong size, something wrong with the product, too bad you're stuck with the shitty product as they have zero return policy. You can only exchange or get a gift card for another shitty product as if that's what anyone wants! Never again!! Save your money and go elsewhere!!

Measurements were wrong and all I can do is exchange. By the time I got the new item I had found something similar on Amazon and now stuck with this thing I'll never open or wear.

I followed the size guide and what I received is HUGE! I need to return and am really disappointed because it took so long to get it and I got it for a specific reason.
I was hoping be able to at least test it and this thing is made for a huge person.

Excelente, rápida entrega y productos de calidad 100% originales!

BUYER BEWARE! If I could give 0 Stars I would! There website claims "Experience Our Exceptional Customer Service
We pride ourselves on our quality customer service, so for faster assistance, please use the Live Chat feature on our website or call our ShapewearUSA phone number during our support hours". NOT TRUE. Worst customer service. Called left severak messages for a call back, emailed multiple times for someone to call me back, and all they would do is email. I needed help with returning/exchanging on their website. Claim its easy but it's not! They won't talk to you in person and their 'live chat' is not existent. I will NEVER buy from company again.