Shipsurance Reviews 

We were using a different shipping insurance company last year and the claims process was slow, required ridiculous wait times and sometimes narrow windows to file and handle claims. With Shipsurance we've been able to work through claims quickly with minimal back and forth, which makes us an our customers happy. The only reason I didn't rate a 5 is there could be some user features adjusted in the claims process (file size limits, storing recurring data).

Shipsurance is a SCAM! becarful if you are going to use them. For example I am selling a set. Earrings and necklace. One SKU, when it comes to pay me. They are breaking down the cost to half even if only the necklace is broken! Tried to explain that the cost of producing the necklace is more than the earrings to their customer service but they are completely rude, unprofessional and have zero experience in how to treat a customer!

The funny part is. They want me to put the price of the necklace and the price of the earring in the product description that way they will not break the price in half.. like what?? Is that a joke.

Today received a letter from shipsurance saying Due to adverse shipping claims we are not covering anymore claims.

Guess why they said that? Because I asked them to talk to a manager. Few days later I received that letter.

Be aware before using these people. YOU CAN'T TRUST A SCAMMER.

Like others have claimed, shipsurance is a total scam. They make it nearly impossible to get paid out of a claim constantly requiring ‘one more thing’ every single time you fulfill a request. At this point the shipping carrier has admitted in writing that they cannot locate the package, I’ve submitted all the required documentation for the transaction and I’ve had the recipient fill out an affidavit. Now they want a copy of a police report for a package the carrier admits to effectively losing in transit and to make matters worse they require the intended recipient to fill it out! I’ve put this insurance on numerous packages never having to have made a claim once until now and they’ve happily kept all that money. Now, the one time I need them to follow through on their one commitment as a business they do everything they can to not have to make good on their business model. Unbelievable.

Update: police department stated it didn’t matter who filled out the police report. Police report was filed and submitted and SURPRISE shipsurance is asking for more information. Now they want the other party’s email address even though they submitted and affidavit. Doubling down on the scam claim.

Shipsurance is a SCAM! My package was insured for $1300 and after it got destroyed by the courier, Shipsurance insisted on devaluing the payout amount to fraction of what I insured it for EVEN after providing them a receipt proving I paid $1229.51. They sold me a $1300 policy and now after the package was destroyed, they refuse to honor their commitment. Shipsurance is a TOTAL SCAM!

We are a small business and have used shipsurance for peace of mind. We have paid them thousands over the 3 years. We have claimed 4 times for missing package and got paid easily after sending proof. We now have a package that went to Canada and got crushed and wet so the dye ran. They are being impossible to deal with and for the first time very rude as well. This still has not been resolved, we have now decided to cut back on using insurance as we have paid them 10 x more than we have ever been paid out. It is cheaper to eat the occasional loss. Very disappointed!
Update: They finally paid us the money today after we had to follow up again!

Not the first time we have had this company circumvent their own terms and sadly probably not the last. This time they are saying that the because the buyers IP address is not in the same location as the mailing address they will not honor the claim. So if someone sends a gift, uses freight forwarder, or for any other reason is not at the receiving address they will try to deny your claim. This company has no backbone and should not be allowed to sell insurance services in the US.

In response to response. Only after we left truthful review did you pay the recent claims.

The company then proceeded to send me a letter stating they would no longer insure my packages.

Nice try but no this is 100% for your company Shipsurance bought through Shipstation as you only pay after forcing claimants to jump through many hoops and trying to create new terms. Anyone interested in our experience can contact us as we have exhaustive communications between our companies which clearly show your scammy tactics.

Purchased an insurance, made a claim, and got a response: "The shipment was not insured". Seriously? I contacted their customer service, they seemed to be professional and friendly. Finally, the issue has been resolved.

Easy to use, fast payment once claim has been revewed. Ive used them numerous times with no problems.

Shipsurance is absolutely a scam. Their policy provides so many loop holes for them to get out of paying the claim that you might as well throw the additional shipping cost in the trash.

I will never do business with this scam company again and fully intend to sue them for operating in bad faith and/ or false advertisement.
They waited until the customer returned the item to decide the claim and therefore rejected the claim under the customer requesting a replacement and returning the item. Putting it on the customer to take pictures is no way to operate. You will not be allowed to cheat people for long.

Shipsurance made the claims process very easy to understand. We have made multiple claims through them for lost packages and have always had super quick support with them!

My claim for an item that broke in shipping was filed April 10 and paid on April 11th. The claims process is simple and hassle free for me, the seller, as well as for the buyer. I love Shipsaver and have been a customer for many years without any complaints.

Fast, Easy and Good communicattiom

As a small business, it's imperative to have great service and help when shipping companies damage items. No matter how well you pack, people and or accidents happen in shipping.
Because Shipsurance is so quick and accurate with payment of damaged claims, I even insure Pri Mail packages with it so not to have to wait months for USPS to reimburse. This helps my cash flow and keeps customers satisfied.

THE WORST. WHAT A SCAM. Spends 100s of DOLLARS WITH THEM . Every time something got lost they find some way not to cover you. What a waste of money and time

Shipsurance is an absolute scam and they know it. They ask for the value of what you are shipping and when it is damaged they refuse to pay, they will only pay based on what they think the value is. Even though I show them the actual cost and value. They lie and steal your money. They want you to put actual value so they can charge you more, But when times comes and actually need the insurance, they cheat you out of what you paid for.

I Paid for 5k insurance. I shipped my vinyl printer in for a tune up.when I got there it was broken open and peirce follow out of the box so they refuse it and took pictures.so when I got the package back I contacted pirateship.com and was told to file a claim with ups.ups picked my package up for inseption and then they lost it i dont know how they can lose a package 40 x 18x18.i fought with ups for 5 weeks and then they tell me I'm get $100 and told me I had to deal with pirateship.com. I send everything they asked for.today I received a Denial.

This is the reason they gave

The claim has been closed. The item(s) that were originally shipped were returned to the original shipper before we completed our review.

I guess I will have to get a lawyer to sue them.our judge here hates online bussiness so a 5k claim will cost much more after they have to pay my legal fees.next post is to the better bussiness Bureau

I purchased their insurance through pirateship and they denied the claim citing their policy to deny claims if the packaging isn't sufficient to handle the normal rigors of transit. They have not provided specifications on what qualifies as sufficient packaging.

I have called Shipsurance and they have told me to expect a call about a claim denial. It was done through Pirateship and they did not convey the exact details of the damage and the followup detail to questions that I provided. I was told a couple of times by Pirateship and Shipsurance that someone would be contacting me to understand the details of the claim. I have made repeated calls to them and the person who is the representative is always “out of the office”

They have a horrible claims department and are not diligent in investigating the claims. They do not follow back up with customers and do not care to reimburse a customer for clear damage that occurred in shipping.

They are the worst! Do not ship anything of value with them! They will not pay if there is any shipping damage. They are a scam and will only take your money.

We are trying to get a claim paid for a shipment through Ebay it jas been a month ebay made me do the return have it shipped back to me now we face losing the claim for a 800 dollar item. They have made us jump through hoop afyer hoop I'm very disappointed

Beware their damage claim policies are very strict and they act concerned when there is a problem. The bottom line is they're not going to help you out if a customer does not follow the rules which is totally out of the shippers hands. On top of that they said to contact when there was a problem and they dropped the phone call three times and then finally went to voice mail.