Shipsurance Reviews 

As you can see their response is to blame me for not doing what no small business can afford to do. If I have to have a paid appraiser on staff to use their insurance it doesn't make financial sense to use any of the companies that they provide insurance for. I used Pirateship to send my package because their rates were better than going direct to UPS. If I have to have a paid appraiser on staff to meet the demands of Shipsurance then I might as well UPS directly because in the long run it's much cheaper and I won't have to jump through hoops that make no sense.

DO Not, absolutely do not use this company. Fedex lost a package and when I filed a claim through Shipsurance they told me that I would have had to have a formal, by a qualified, appraisal company before I shipped the package. So... if I ship 60 packages a month I need a staffed appraisal company to be on call whenever I want to ship a package? Who in their right mind would agree to that? What a scam!!

Shippo insures through Shipsurance. Another rip-off.
I have a (legitimate) claim at Shipsurance, they don't want to pay, but ask for the same thing over and over again as if all my letters and documentations fall on blind eyes (and deaf ears). 2 women in that office, who are they? Are they hoping I finally give up? Never again will I insure with them, money thrown out the window.

I started using Shipsurance because of their integration with Shipstation. I have payed insurance for over 150 packages, when I had to make my first claim they requested tons of random information (Even more than FedEx) which I provided and then ended up denying the claim becacuse my packaging is not generic and has my brand logo in it. They should explain their service before accepting companies' money. Very bad work ethic and I am already looking for options to completely close my Shipstation account. I will learn from the mistake of ever making business with this kind of unprofessional and unethic companies. Lesson learned

Reply:

All your replies to negative reviews are justifying your sketchy and shady methods of business.

When you deal with business owners you should not try to navigate your way around the obvious lack of information in your service that leads to people paying for a service that they do not rely on, SPECIALLY insurance services.

Plus, having my logo in my box would be an excuse if my box was stolen but it was smashed to pieces by FedEx. How does that benefit me or my customers? I had to give a full refund to the customer because I actually value them and I would never make an excuse to avoid fulfilling my duty with them.

Keep up the bad work, maybe you will eventually go out of business.

I get coverage on every shipment through my online store with this company. When my customer got a damaged package, I had them take a photo of that package and submitted it to this company the same day. It took a week and no additional emails to get my insurance claim approved. Very easy and I will keep using this company.

Super convenient, quick, and easy. Filled out the claims questionnaire and was immediately processed.

This company will do anything imaginable to avoid paying a claim no matter how well handled and documented. Absolutely astounding excuses...

They will do everything they can to avoid paying out the full amount. They will pay as little as possible and find any reason to avoid paying. Terrible experience and company. Avoid at all costs.

Paid for $500 worth of insurance. My package was lost, once it was found it was soaked with water. Ruined 30 items and now they are saying they cannot replace it. Why did I pay for insurance if it’s not actually covering anything? 10/10 WOULD NOT recommend and will never be back.

Shipsurance called me and explained that one of their associates was not trained properly and made good on the insurance so I am satisfied with the resolution and no longer think they’re a bunch of crooks I will continue to use them

Sold an item for $200, $50 of which was insured through the carrier USPS so I bought $150 worth of insurance through Shipsurance. When the item was lost USPS paid their $50 but Shipsurance will only pay $100 since USPS paid the first $50. Why would I pay Shipsurance for insurance I know another company is going to pay? Crooks! BAD company!

Horrible Customer Service. They are not transparent. Waste of money and time. I did not get any coverage for my international shipping. I will give 0/5 rating.

An absolutely terrible claims process has revealed this to be a scam "insurance" company. They have hundreds of customers that probably don't realize that if your company logo is on your packaging, they aren't insuring your shipment. This might not come to light until you file a claim and they show you the fine print. Out of a three box shipment from the USA to Germany, one made it to the customer, one got returned, and one was lost. With zero investigation they assumed the lost package was stolen because we have our logo on the box and only paid us half of the value. We have subsequently decided to take our business elsewhere.

Shipsurance processed my claim quickly, provided clear instructions about what was needed from me in order to complete the claim, and I am very pleased with the whole experience.

The USPS had damaged an expensive antique shipped to one of our customers. I'm very grateful that we had insured the package with Shipsurance. Very low cost rates, easy claim process and reimbursement was quick! I would definitely recommend them when shipping!

Jason & Carol Carrigan
Whitefield, Maine

Unbelievably fast response and settlement of claim.

So much better than rely on usps insurance, which is absolutely horrible. The entire process was quick and easy and they deposited directly to my PayPal. I insure all my packages with shipsurance.

excellent customer service

I was very pleased with the speed and ease of processing my portion of the claim. I really hate that I had to bother my client for them to do an affidavit or online form. This client was willing to do it, but the only other time I've needed to file a claim, that client would not have been. Reaching out to an angry client, and letting them determine whether I get reimbursed or not seems risky to me, and makes me consider how I will proceed in the future.

For this particular client, she was happy to help, and the claims process was speedy. I eventually was also reimbursed for my shipping, that I had included in my original insurance coverage amount.

I’ m covering with ship insurance all my frágiles items. I’m having a good experience with them. Easy and fast process

Terrible Company. Avoid at all costs! They will screw you over and blame it on their fine print.