SHOEBACCA Reviews 

First ordered a pair of boots through Amazon from shoebecca . They replied in one day that they were canceling my order. The boots were not available. I then contacted shoebecca, who told me the boots are available because they did show stock online and in their system, however it took them more than a week and they never could assign stock to my order. The clerks had no idea what was going on. They would not refund me and I knew in my gut they did not have the boots at all. Needless to say after almost a month of waiting back-and-forth on these boots between Amazon and shoebecca (let me clarify. Amazon was not at fault at all).Shoebecca finally cancelled my order AGAIN because the boots are no longer available. Also had payment in full this whole time.Terrible customer service ,terrible system ,terrible manners, terrible business practices do not buy from them.

I could give them 0 where they found so dam costumer service representatives 🙈 shoebacca give me my refund or i will do by different way

Actually upset that I had to give them one star. Absolutly horrible company. Placed an order for boots . Three weeks go by with nothing . After several calls to “customer service” and over three weeks they still couldn’t tell me when the boots would possibly ship, with today’s online purchasing nothing should ever take more then 3 days, Run away as fast as you can from this incompetent company. Absolutely worthless. One of the worst customer services I ve ever experienced . Completely horrible. Probably going to take them a month to give my money back after failing to fulfill a simple order.

Not sure why there are all these negative comments. I got my shoes for 50% off retail. They were delivered in less than a week. Got exactly what I ordered. No issues at all.

I order mens snickers and ended up getting some womens shoe. What a blunder. Shipped back item same day. Though their fault still not releasing funds.

I was buying new sneakers. The sizing was very ambiguous (adidas). I had to return multiple times (3 returns) before I got the right size.

All returns were processed and the service was well. i am very happy about this

They false advertised and did a bait and switch on me. I ordered shoes on sale and they sent me the wrong shoes in the wrong size of the wrong gender.

When I called it, they gave me a label for the return (a hassle) and wouldn't honor the original price.

SCAM company. Avoid.

I returned two clay court shoes clearly not worn. I didn’t even put on one of them to try because my feet are wide and it was obvious that it would not fit.

It has been 13 days and they are still making me wait! Any legal suggestions is much appreciated.

Recieved 29 pairs of shoes that I did not order? Seems like some sort of brushing scam....

I purchased two pairs of sneakers for my nephew that did not fit. One box was also damaged. I returned both pairs of sneakers and the FedEx tracking number confirmed the return. However, it has been weeks now and they still have not issued my refund. I had to file a complaint with Paypal. I also posted a message on their Instagram page to warn other buyers and they deleted the message.

placed an order with them and they sent the wrong size. Then I'm required (after waiting a week and a half for it to be delivered) to return it and wait for new pair. FTC guidlines state you are not responsible if they send the wrong item. It is not my fault they have incompetant workers.

I purchased a pair of Lane cowboy boots online. The boots arrived in a timely manner; however, the Lane shoe box was severly damaged on one side and covered with dust. However, the red/white Shoebacca box was entact. I paid almost 300 dollars for a pair of boots and I received a filthy/damaged box (my hands were covered in dirt)? Poor quality control. I returned the boots.

Placed an order from them, never came. And their customer service is basically useless, they couldn't help you with anything, people like that are deserved to be replaced by AI.

I should’ve listened to the reviews. Terrible cancellation and return process. You can’t even cancel an order almost quite literally after it’s placed… or even if you call as soon as their lines are open. It’s a complete run around on why they can’t do anything for you. Three different operators to tell me the same excuse. Never again. Terrible business practice.

Have tried unsuccessfully now for over 1 month for a return. Have sent several emails and have had no luck. I now have shoes that don’t fit and about the $ I paid for them. Worst customer relations ever.

People this company sells fake Yeezy’s nothing about them are real. My 500’s arrived and I sent them straight to the trash 🗑️. The barcode is fake, when you scan it, it appears to be an empty site that doesn’t exist. They’re using real pictures but sending terrible replicas out. And the sad part is they’re selling fake’s for authentic prices. Another thing if a shoe company doesn’t except refunds that’s a clear way to notice they’re fake. I personally lucked up, because Amazon didn’t send my order on the date they promised so my order was refunded. Once my money was sent to my account, those 500’s were off to their new home called a trash can. People if you want Yeezy shoes stick with StockX and Flight Club which is owned by Goat another great shoe company. Shoebacca need to be reported to Amazon for their misleading services. It’s basically highway robbery, I can see if they were $45 maybe $60 at the most. But regular price for a fake product is scandalous.

Ordered shoes for Christmas for my grandson through Amazon on Dec. 6. Paid extras for "expedited delivery" Was first told Dec 12 for delivery....then the 19th and now say they are lost! Lots of same complaints... They have even changed the Amazon web page...this company is unreliable at best and fraudulent at worst. Stay Away!!

No way to edit shipping address even before anything was processed so I won’t be getting my package. They haven’t even sent the package yet and still won’t edit the shipping address. I called and canceled request immediately and they said I’d have to call usps and usps said they can’t promise anything. Horrible costumer service due to the company.

Within the last month I have ordered three pairs of Puma sneakers on eBay and another pair on Amazon. I have been refunded for the first three pair as I never received them nor was there updated tracking. For the ones purchased on Amazon, I was supposed to receive them today but just received a message saying they will now arrive by the 23rd. WHAT IS REALLY GOING ON?

Repeatedly cancelled my order falsely stating that "Customer changed/cancelled order". This occurred after orders were confirmed. Appears that Shoebacca advertises shoes for sale that they do not have.