Shopbop Reviews 

I used to be a loyal customer of shopbop, I have ordered a lot of things through their website, but the customer service is shocking, the amount of emails I have sent regarding an order that has not been sent, or states it is still processing and shipped at the same time is ridicules, you cannot get any proper answers to your questions, and I am still waiting for my items. Revolve is a much better company and the customer service is fabulous, so still waiting to resolve my issue but this will be my last shopping experience with this company.

So, here’s the deal. I’m not one to throw shade, and I have never left a negative review before. But after my recent ordeal with Shopbop, I felt compelled to write one to save others from a similar fate. Yeah, it was that bad.

I was on a mission to get my friend the perfect birthday present. I spent hours scouring through the internet, finally finding THE thing on Shopbop's site and placing the order six days before her big day. Smooth sailing, right? Wrong.

Two days later, still no shipping confirmation. So, I logged into my account - only to find out I couldn't - it has been deactivated. No heads-up, nothing. Cue the frustration.

A call to Customer Service revealed that not only was my account deactivated, but my order was cancelled without any communication from Shopbop. For this, they blame my bank. Classic.

I check with my bank, and surprise, surprise - all is fine on their side. In fact, they are puzzled as to why, after authorisation and processing, my orders were cancelled by Shopbop without any apparent reason. So, I’m back on the line with Shopbop, enduring endless hold music and repetitive dialogues with different departments. The result? I am advised to wait for an email from the "Order Review" department with an explanation and further instructions.

Later that day, I got an email saying my order didn’t pass some mysterious “preliminary inspection criteria.” What even is that? No explanation. So here I am, calling Shopbop again (Keep in mind, I’m calling them from Switzerland, and let me tell you, it ain’t cheap. But I need answers.) and asking about the criteria above only to hear "We can not help you".

Undeterred, I set up a new account with a new email (which I created for this purpose only) and a new credit card. Guess what happens? You got it. Cancelled. Again. And Shopbop’s brilliant solution? Try answering their “Order Review” department upon reception of yet another "Sorry your order has been cancelled"email.

So, I sit down and compose a heartfelt email, tactfully conveying my frustration and inquiring to work things out together. Know what I get in return? A copy-paste email from someone named Robert. Word-for-word. Seriously? Thanks for nothing, Robert! I answered again asking for an explanation, and at this point Robert made an executive decision that this issue was solved and ghosted me.

Long story short, Shopbop’s lack of communication, transparency and just basic human decency cost me time, money, and a whole lot of nerve cells. To anyone considering shopping with Shopbop, I urge you "Don't!" They aren't worth the hassle, trust me on this one.

P.S. Oddly, despite everything, my inbox is still flooded with Shopbop's marketing emails: "Buy this...", "Save X percent", "Shop now"... Believe me, I gave it my best shot, Shopbop! Unsubscribe!

WHATEVER YOU DO, DO NOT SPEND YOUR MONEY WITH THIS HORRIBLE COMPANY! I DON'T DO MANY REVIEWS BUT THIS COMPANY IS THE ABSOLUTE, UNEQUIVOCAL WORST I'VE EVER SEEN!

I NEVER buy anything online but my wife asked for a bag from Shopbop. I ordered and paid for the bag to arrive before Mothers Day. I went back to check the order the following day and rec'd a message that there was suspicious activity. I called the customer service and they advised that they could not tell me what activity happened and then hung up on me. This is part of the reason I don't buy things online, because when you have an issue the online retailer has FULL control.

They NEVER sent me anything saying my order was canceled. I suspect that they didn't have the product I purchased or couldn't deliver in time. Either way, I will never spend a dime with this DISGUSTING company.

TERRIBLE customer service. THE WORST! I waited on hold for about 45 minutes, got disconnected a couple of times, finally when I got a hold of someone she was so rude I can’t even believe that I ever spent money with a company like this. Never again, yuck.

Is there anything more frustrating than discovering a Cult Gaia bag purchased from Shopbop 7 years ago is confirmed FAKE by the brand’s team? I trusted Shopbop for authenticity. I’ve reached out to your customer service team, but I haven’t received a satisfactory resolution. As a old customer, I’m disappointed and seeking fair compensation for this issue, which is a refund for the price I paid.

SCAM?
I ordered a $500 product on Shopbop and immediately my account got locked. No customer service via email, nobody's picking up the phone. Have I been scammed $500? I want my money back or my account unlocked.

Awful customer Service! I have ordered a pair of Jeans on Tuesday morning, it is now Thursday night and still hasn’t been shipped! I’ve contacted Shopbop first time on Wednesday morning to ask that they ship asap as I need by 19/4, there reply was a copy paste reply that I will receive an email once shipped, I have emailed them again today and received the same reply, I asked them to put me onto someone that can help me and still waiting on a reply and now my emails won’t go through to them!! Disgusting customer service with no care! I wish I had read these reviews prior to my purchase. After writing this I received an email from Shopbop advising the item would be shipped on Friday which it was and received today Monday15/4. It’s just a shame that it took for me to write this review to get some action from Shopbop.

Shopbop offers a good selection of nice brands with well-described items... But... As a customer ordering from the US to Europe, I've found that they need to be more transparent about the potential extra charges that may occur. Despite finding a clothing item on sale, I've ended up paying more than the full price due to additional fees. It would greatly benefit customers if the company provided clearer information about these charges upfront... Imagine what i could have paid if i /potentially/ had to return the items... Oh my...

I don’t know what is going on with this company, but tried ordering a pair of shoes, and they inactivated my account but still keeps sending me Shopbop emails. I tried contacting customer service and they sent me to a department, who won’t tell me what’s going on, and just simply said that I’m not able to purchase anything from them. Something is seriously wrong with this company. Upon reading other reviews, apparently other customers are going through the same issue. Never experienced an online site with such poor customer service.

Ordered items in December 2023. Returned all items from the order within days of getting them due to quality being subpar. Received confirmation from shopbop of my return and refund on 12/15/23...on 2/13/24...62 days later they claim one item wasn't returned and charged my card back for that item that was returned. Customer service has not been helpful other than shedding light on their IMO sketchy policy of how they handle returns- they refund you upon initial receipt but then it can take 30-60 days for your item to go to another warehouse for "final processing"...aka they can loose your items or not scan them, etc in an additional 30-60 days after they have been returned by the customer but then charge the customer back...cool cool. I will never shop with them again, terrible customer service and all of their product is available on other main street sites with better customer service

Awful, Awful customer service. I made a large purchase through ShopBop last week. I received my package and more than half of my merchandise is missing. When I filed a claim with ShopBop, it was denied and I could only be refunded if the merchandise was returned. They will not speak to me on the phone, this is all through email. I refuse to pay for clothing that I did not receive, but there is no one to speak to about this or to escalate. I will never buy from them again, and I will be sure to make my experience known to friends.

good but not enough

It's my first time with shopbop. I ordered a pair of pants almost one week ago. The parcel was sent with UPS. Since yesterday while tracking my package it says: "Delay: Emergency Situation or Severe Weather, Istanbul, Turkey" . This seems very strange to me and my feeling is I won't get my package...
Also, I have tried 100 times to unsubscribe from their mails, it does not work and I keep receiving them.
Bad feeling overall....

A few days later, after having sent this review, my package arrived. So no bad feeling in retrospect... They also stopped the mails finally...

I purchased a pair of shoes from this company and when I attempted to return them they sent me a label to return them which was not free but was told by UPS that I have to pay nearly $19 to return them. I have received email messages to which I responded several times and get nothing but messages saying that my responses are being processed but they never follow-up on it, Avoid this company!

I ordered perfume from this company and it's a scam I ordered in December and I haven't received anything I keep contacting them for a refund or proof of delivery still nothing. So please don't buy anything from this site it's a scam it says it is a trusted site it's not

First time ordering at shopbop. Account got locked for absolutely no reason like a lot of people reviewing in here. My card got charged and it’s been two weeks with no refund for Order Number: 126120364. Reached out and was told to wait 5 business days when it’s been over 5 business days. I just want the item or refund. It’s not that hard. Do not recommend ever ordering from shopbop. Their service is disgusting

Honestly one of the best delivery experiences ever. Item was with me in London within 2 days of ordering it! This is quicker than things I've ordered from within the UK in the past few months.

Super impressed and will be shopping again :)!

Fast shipping, wonderful customer service, great selection of clothing.

I made and order and waited over a week for it to ship, but it never did. When tried to check my account I realized it was locked so I emailed support. They told me my account was locked and my order was canceled over a week ago. They also stated that I was not charged and it was just an “authorization hold”. I contacted my bank 3 times and all 3 times I was told that it is not a hold but instead a charge on my account. I have contacted Shopbop several times through email stating that they have charged me but each time they have lied and stated that it is just a hold on my account when my bank clarified this is a charge. It is about to be two weeks now and still no refund I don’t know what to do. When ever I contact them they just lie and tell me it’s just a hold on my account and to wait 3-5 business days but it has been long passed that time. Please do not order from them, they randomly cancel orders then don’t refund them and lie about the charge.

I've been a customer for years and was genuinely happy until last month.

I ordered a dress and instead I was sent a sarong. As I was travelling for work I shipped by Aramex not DHL expecting a full refund.

They have charged me $85 dollars for DHL returns (a service I did not use). Also a refund of $27.60 for the import fees please as it's your mistake.

Hopefully this is a one off but not happy.