Shopmeraki 

Une véritable arnaque ! ce site devrait cesser d'exister. J'ai commandé des poignées de placard en Février 2025. J'ai dû retarder la réception e mon chantier car je n'avais rien reçu après 3 mois. Il m'ont toujours répondu et assuré qu'ils faisaient le maximum. J'ai annulé ma commande et demandé un remboursement début mai. Rien (nous sommes en juillet).

SCAM COMPANY.
671 euro lost . they do not respond to messages or send the orders placed.

I've been waiting over 6 months for an exchange. The order itself was also significantly delayed. I am sure that I am speaking to a bot and not a real person. There is no way to meaningfully contact this company.

Nothing more to add here. This is obviously a scam and dodgie company. I have informed the Citizens Advice, but there are so much they can do.

I have been waiting for more than 2 months, they have "production and delivery" issues. They will never deliver, I believe they are just surviving in order to get more victims and then disappear. I am taking it further, but I do not expect any resolution.

To the people reading this: DO NOT ORDER FROM THEM, this is a scam. I wish I have seen this before, but at least if we can save 1-2 people then this is a good thing.

I ordered two wall lights 14 weeks ago and have received nothing. I have had a couple of emails saying the lights are in production and assuring me they would arrive within two weeks. They haven't. I wish I'd checked trust pilot before ordering.

Would not recommend this company. Almost 5 months waiting on my order with multiple promises and emails from them promising delivery. Do not order from them. They have now stopped replying to my emails.

SCAM COMPANY! Do not order from them! Ordered handles in Jan 2025, over 200euro paid. Remained 'in production' for months. Numerous emails to the company who cited 'production issues'. Requested refund in May 2025. Still awaiting refund in July 2025! Have sent multiple emails to customer service! The reviews on their website are fake! AVOID!

Also wish I had found this website, rather than the FAKE 4.9/5 green stars on their website made to look like TrustPilot. I received the goods I ordered, they were not right for our kitchen project, I had my return authorised and sent them back. But there has been no refund in over 3 months despite regular chasing. AVOID!!

Absolutely shocking service! I ordered some taps (which never came because they were in'production' for over a month!!) So I cancelled the order and no refund whatsoever, no emails, no communication...worst service I have EVER experienced. I am having to now go to the trouble of getting a refund through a credit card clam!

I found the exact same tap on ebay for half the cost too so they are definitely not 'in production'.

DO NOT BUY YOU WILL NEVER GET IT, OR A REFUND!!

Reviews are all fake on their website and so is their social media following.

Ordered 5 knobs on 16th February. After plenty of mails and apologies due to logistical issues I stopped that farce after 4,5 months! Many promises that the order will be shipped within the next 5 or 10 days, nothing happened. Obviously big problems with managing the shop. Not serious in my eyes. Now I understand they deactivated their recessions on the meraki website. Nice products don’t help if you can’t deliver reliably.

Bonjour, La commande n'est jamais arrivée, ni dans les délais annoncés, ni même un mois après... Le règlement a été encaissé par Meraki le jour de la commande, impossible de se faire rembourser, ne réponds pas au mail. C'est un site à éviter systématiquement.

another one, just the same as the others... no merchandise, strung along week after week, arrive 1-2 weeks.

Order placed in February, July is around the corner and still nothing...
I would definitely think it's a scam, but... I ordered from them 2 years ago and received the products. Yes, it was late, yes, it was sent directly from the factory in China, yes, I had to pay customs fees, but at least I received what I paid for...
Which makes me think that the company is bankrupt: they can't pay their suppliers, and they still accept new orders in order to get money to pay the suppliers for older orders. Like a pyramid scheme: they scam the newest customers to deliver to the oldest ones.
Like everybody here, customer service answered at first, then totally ignored my next messages.
Avoid this company!

I am so disappointed - after 3 months of being led along by this company, being fobbed off with ‘technical issues’ and saying dispatch will be in 1-2 weeks at the latest, I have finally researched reviews and see that the company is clearly a scam! £180 lost

Scam artists. Company took payment for handles in April. When they didn’t show up when due was told they were made but was a delay in shipping. Then they just didn’t turn up at all and they stopped replying to emails, on site tracking shows they are still in production. AVOID.

BUYERS BEWARE!! Wish I had found this page before ordering from them. Unfortunately, my experience mirrors similar ones recounted here: ordered four months ago, handles should have arrived mid-April, we're June 21rst and still nothing in sight. I have already emailed the customer service twice and received a BS answer saying that there's been a delay in production and that my order has been prioritized. At this point, I believe all the stellar reviews on their website are completely fake and tbh, I'm even doubting this company even has real products.

Avoid this site as it is not existing! They let you pay and never deliver anything. When cancelling the order they never pay back but continue answering you with nonsens to make you believe you will be taken care soon…don’t trust them! Pure scam! Still dreaming of getting back my money which i will probably never see back! Jacky bossuyt-belgium

I should have read these reviews first...

I placed an order with Shop Meraki in early March 2025 and, over three months later, it still hasn’t been delivered.

Despite repeated follow-ups, I’ve received nothing but vague and shifting explanations — production delays, internal issues, promises that my order was “prioritised” and would ship within 1–2 weeks. None of these were honoured. I’ve been told repeatedly that my order will be dispatched “soon,” but no tracking information has ever been provided, and no product has arrived.

It’s incredibly frustrating to get the same scripted replies while getting no closer to a solution. I’ve now requested a refund, but even that hasn’t materialised.

Based on my experience — and looking at other reviews — this seems to be a recurring pattern. I would strongly advise others to avoid ordering from this company until they can demonstrate they’ve resolved these operational and customer service issues.

Ordered lights in October 2024 which arrived within few weeks but part was faulty to allow fitting. In February 2025 they put replacement item on production. It’s now 4 months and after numerous chases I was offered a discount code for my next purchase. I would never buy from this company again. No customer service number, no one to communicate. It is a total scam!

Absolute SCAM!! Placed my order 3 months ago and still nothing have been chasing for a refund and they basically have no customer service support either and vague responses saying my order will be dispatched soon - I don’t want it anymore , what a joke of a company … DO NOT USE

give me my money back