shoryuramen.com Reviews 8

Gorgeous food and great discount as were were going to see a show afterwards.

This was a while back, but i emailed a complaint about food poisoning. It was the only thing i ate on the particular day and i was pretty ill.
Regardless of whether it was a ecoli strain going around, as suggested by the council, i never received any response from the company, showing they care very little about their customers.

I have been a supporter and lover of Shoryu, their food and the great service over the years and more specifically the one on Kingley court. I have dined there with my family and friends and they have returned with their friends.
Sadly this all changed when I had finished early from a business meeting and decided to visit them for an early dinner. I entered the restaurant at 17:15 and felt positive that I would get a table without a reservation as most of the tables were empty.
I was approached by a member(possibly the manager)of the team wanting to know if I had a reservation. I explained that I didn’t and they proceeded to point out the seat available(the smaller chairs facing the kitchen). Being tall(6’4) it would have made it very difficult for me to sit in the chairs. I requested a table right at the back of the restaurant and she looked at me(how dare you ask me for a table) saying that all the tables were booked for 6pm. Realising very quickly that she was not in the mood to accommodate me and was more than happy to have tables sit empty for 45mins rather than serve the clients that choose Shoryu over the other restaurants, I left and walked for 5 min to the next Shoryu on Regent street. They welcomed me with open arms. Friendly, helpful and very attentive. I sat down (at a table) ordered my Ramen and a drink. I finished my meal paid and left the restaurant at exactly 6pm.
Having people in your business that understands the value of customer service and the concept of empty tables don’t make money, is invaluable. If this review was about the restaurant on Regent street it would have been 5 stars as I could not fault them. Sadly it’s not as the shocking experience at Shoryu on Kingley Court overshadows this and will definitely affect my choice of restaurant going forward.

My friend and I recently visited SHORYU in Westfield Stratford’s food court. Unfortunately, our experience was disappointing due to some serious oversights in how they manage dietary information and refunds.

After my friend ordered, I placed my order. Just as it was being processed, the server mentioned that my dish contained alcohol—a detail not indicated on the menu board nor mentioned when my friend ordered. I was surprised that such a significant ingredient wasn’t disclosed. As someone who abstains from alcohol for religious reasons, I was grateful for the heads-up, but it highlighted an inconsistency that felt unfair. My friend, after all, could have had her reasons to avoid alcohol—whether medical, personal, or religious.

Since the alcohol wasn’t listed as an ingredient, we requested a refund. This simple request turned out to be much more complicated than expected. Instead of issuing the refund, the server presented a form requiring my friend’s banking details, with no clear information on how this data would be protected. Handing over such sensitive information on paper at a food stall in a busy shopping centre felt completely unreasonable, especially since the form lacked data protection assurances. When my friend rightly refused, we learned the server couldn't authorise the refund without a manager—who wasn’t even on duty, let alone in the shopping centre.

To the server’s credit, she did her best within her limitations. However, this issue reflects a lack of support from management and inadequate company policies. After an hour and a follow-up, the refund was finally provided, but the entire process was unnecessarily drawn out and stressful.

This situation could easily have been avoided if SHORYU had taken a few basic steps:
* List key ingredients, including alcohol, on the menu.
* Add a clause in the allergy section noting the presence of alcohol in dishes.
* Implement a straightforward, GDPR-compliant refund policy that respects customers’ privacy and doesn’t require unnecessary data.

As a restaurant in a multicultural area, SHORYU should be mindful of dietary restrictions and transparent about ingredients. This isn’t about changing the menu or removing alcohol from dishes; it’s about transparency, respect for customer concerns, and professionalism.

Great food and the staff are amazing! Can't wait to return :)

It's simply a memorable ramen. Hearty and flavorful, we return as a family very regularly. The Piri Piri Tonkotsu is unique!

Fabulous! I would recommend it to anyone!