Shrubberyvets Reviews 

I have used this practice for years and they are great. Connie the vet was really good with my nervous Mali puppy and Natalie and Nuno have brilliant with my challenging ginger ninga Chewee. Would not go anywhere else. Trust these guys 100% with my animals

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Rating: ★☆☆☆☆

We were loyal clients of The Shrubbery Veterinary Centre in Northfleet for years—but our recent experience has been devastating. Our Labrador, Oscar, became seriously ill and we took him to the Shrubbery five times in just six days.

Each visit saw us dealing with a different vet, and each one gave us a conflicting diagnosis: diabetes, pancreatitis, spinal problems, diabetic neuropathy. No consistent treatment plan was offered, and shockingly, despite Oscar’s clear signs of pain, paralysis, and infection, no antibiotics were prescribed at any point. He was simply given painkillers that masked the problem while his condition deteriorated.

It took a remote consultation with a vet from our insurance provider (Direct Line) to finally give us the urgent advice we needed: to insist on a referral to a proper veterinary hospital. Only after we demanded the referral did they agree—reluctantly—and without compassion. Oscar was admitted to Southfields Veterinary Hospital where he was immediately diagnosed with two serious conditions, including a viral infection that could have been treated far earlier with antibiotics.

He remained in intensive care for nine days. We were told by the hospital that had we not brought him in when we did, he likely would not have survived. That is an unbearable thought.

To make matters worse, The Shrubbery has now passed our disputed bill to a debt collection agency—despite the fact that we have raised formal complaints about the substandard care.

We feel completely let down. This was not the standard of care you expect from professionals. There was no urgency, no coordination, and no compassion. Oscar suffered needlessly due to a failure to act, a failure to listen, and a failure to care.

I would urge anyone considering this practice to think twice—especially if your pet has a complex or urgent issue. If we hadn’t trusted our instincts and pushed for better care, Oscar wouldn’t be here today.

Our pet was discharged from here without any formal notification, when asking to join, we were told there was no more space!!

Absolutely appalling customer service.
The vet surgeons are great every time , saw Natalie she was really good , I normally see Nunno. The receptionist needs to be a little more customer friendly , rather than her rude attitude , i assume she was management with her bossy nature , and spoke to me in the same manner.
Also gave me the wrong dosage of flea treatment and having a very small dog who is only 4kg and being given a flea treatment box with 10-25kg , I should of checked before leaving. I was able to swap the treatment with a vets in meopham who use same treatment, and have now registered with them

6 weeks ago I was told my cats fine just give her chicken. Now she is dead! On the 2nd visit because cooking chicken for 2 weeks didn’t help and she didn’t like it either, a different vet said she had cancer although no tests were done. They failed to address her sneezing. She definitely had the flu when she died because of the sneezing, runny nose, bunged up nose and runny eyes. The poor thing wasn’t eating either. I spent what was to me, a small fortune in getting no help for her really and they also had the cheek to send an invoice for over double what they said my visit would cost plus my other pet was on the invoice and she hadn’t even been there for over 6 months. No apologies and it’s shocking that I paid a vet for help she desperately needed and she never received it. He should be sacked. To go from she’s fine to she’s got a large tumour in just 2 weeks!!!! Although I never felt it even when she was so thin. My pet did not have a pleasant end because of them. I’m very sad over what happened and shocked she is dead and horrified over what happened there regarding consultations and wrong diagnosis. This vets is not fit for practice. I will never go there again!

I also think it’s terrible to force you to pay for a cremation even if you chose to bury your pet at home. Fortunately she died at home in her bed. I didn’t kill her and she was loved until the end. To hand her over in a carpark to be killed by a vet who got her diagnosis wrong, dressed in PPE. I couldn’t do that to her.

In these Covid times they don’t want to talk to you. Hand over alsorts you never agreed to and bill you for what they like. If you were in the consultation room and got to discuss things at reception when you pay, I’m sure my experience and hers would be very different. They don’t respond to emails when you need help either. My poor pet didn’t deserve her grim end. They are responsible for that.

To really upset me they sent me a sympathy card. When I’m really upset I do not want to come home from work and find a sympathy card, especially from them. No it’s not a nice thing to do!! You say she must have been well lived and part of the family.... how do you know? She died in an unpleasant way because you didn’t diagnose the flu!!