Simply Bits Reviews 886

Our technician was careful to place our receiver on the roof where we wanted it, not visible. He was courteous & terrific!
Service works well

Installation professional was very good at his job, knowledgeable, and very well-mannered

I felt a need to have written instructions re: set up of the system. I was without internet for 2 days after installation because I did not know how to proceed. I am pretty sure that I will like the service once I "feel it out", but initially, I was ready to forget the whole thing and look for something else!

Quick install, Download speed is as advertised. Steady high speed rate for streaming content all hours of the day

I like Simply Bits because … The administrative office has a real live human being who is a native-English language speaker rather than a robot. The installer came exactly when scheduled; conferred with me about the best location for the inside equipment; the outside equipment, the power source and the necessary connecting wires. He worked quickly and efficiently and left behind no mess. This is the second time I have used Simply Bits and find them far superior to every single one of my prior internet service providers.

I have been a Simply Bits customer for many years. The cable for our internet service finally succumbed to Tucson weather. Simply Bits technicians came out the same day and restored service. I regard that as excellent support and appreciate the quick repair.

Our technician did a fantastic job and took great care of our needs for our home, so we greatly appreciate them! Thank you so much!

I’ve used Simply Bits’ family plan for about 10 years. The wi fi cuts out quite often, but usually not for long periods. It’s just frustrating when it does. I’ve been trying to reach their billing dept so I can change payment method. It never used to be this difficult to reach them. I haven’t had to call for any reason for probably 5 years. They have an option for customer service to call you, but you can’t do much while you’re waiting so you don’t miss the call.

I called tech support, still waiting for the problem to be resolved.

I woke up yesterday morning with my internet not working. I called tech support at 8am and there was a technician (Justin) at my door within 30 minutes. He diagnosed the problem (my equipment was 10+ years old) and had everything up and running within another 30 minutes. I was out the door to work by 9am. And on top of it all I received a call prior to the tech coming out and after he left, from Suzette (who is wonderful!) to make sure everything was working correctly. Thank you Simply Bits!

Website makes it easy to request installation for the Mbps rate you want. Their phone rep quickly arranged it, plus called me again to resolve some odd bug-a-boos concerning my specific situation. And the installer was prompt, courteous, and careful.

Very informative. She answered all my questions.

Suzette Masters of Simply Bits quickly resolved our problem that no tech could fix. She sent out a crew to our house who replaced a bad wire, and we have our internet back on. Suzette was thoroughly professional and went out of her way to help us. We appreciate this excellent service.

Simply Bits and Suzette are extremely responsive and supply top notch turnkey support for any issue.

Love my simply bits service provider their personnel and the efficiency.
Can’t beat it!

No one ever responded to my query about restarting service, so I pursued other options.

every employee I spoke with were very helpful and pleasant,

My only complaint was the long wait time on hold, waiting to speak with someone.

Great job!!
The installation team was thorough, timely and was careful with where cables were placed on the property.

response , friendly and verky helpful

He was very helpful seting it up and did not mind our dogs inspecting his work...