Skandoor Reviews 

I’m writing this review so that potential customers can make an informed decision before using this company.

We had our garage door fitted in December 2025. Unfortunately, although the colour was correct, the finish was completely wrong. We had ordered a smooth finish, but a textured finish was installed.

We raised this immediately and were told in January 2026 that the door would be replaced in February. Unfortunately, this was the beginning of an incredibly frustrating 8–9 month ordeal.

During this time, we made well over 50 phone calls, left countless messages and repeatedly had to chase for updates. We were regularly promised that someone would call us back, but calls were rarely returned. We were given dates and assurances, only for them not to happen.

What was particularly frustrating was that we were never proactively contacted when things were delayed or appointments weren't going to happen. We always had to chase.

On 31st July, we completely cleared our garage ready for an engineer who was supposed to replace the door. Someone did turn up — but without the replacement panels needed to actually do the job.

We were then given another date in September. We called the day before to make absolutely sure the appointment was going ahead, having understandably lost confidence by this point. We were told someone would arrive at around 10am. Once again, we cleared the garage and took time away from work, only for nobody to turn up.

Eventually, after months of chasing, the door was finally replaced in September 2026.

To be clear, we are pleased that the correct door has finally been fitted, but the way the entire situation was handled was extremely disappointing.

What we found most frustrating wasn't simply the original mistake or even the delay. It was the constant chasing, broken promises, lack of communication and information that repeatedly turned out not to be accurate. We were more than patient and gave the company numerous opportunities to put things right.

We also expected, once the job was finally completed, at least some acknowledgement or an apology for the considerable inconvenience caused over the previous 8–9 months.

Sadly, nothing was said.

After everything we had been through, we found that lack of acknowledgement particularly disappointing.

The installation itself may ultimately have been resolved, but based on our experience, the customer service and communication throughout this process fell well below what we would reasonably expect.

This is our honest experience and we hope it helps other potential customers understand what happened before deciding whether to use the company.

I'm completely baffled by Skandoor - Graham came twice to measure up, gave me an initial rough estimate which I was happy with, but on requesting a final definitive quote prior to placing my order, I have had radio silence, despite multiple chases.

Reading other reviews on Trustpilot this is not uncommon. I can only imagine business must be going very well if they can afford to ignore so many potential customers...

I had a garage door installed in 2019, and up until recently I have been quite happy with it.
Just recently however, I am having problems getting it to open. It goes up about an inch or two then it goes down. This happens multiple times before it eventually opens.
Despite repeated phone calls and emails, I cannot get any response from the company. I am concerned that my garage door may pack up altogether.
Terrible customer support.

We ordered doors from this company and heard nothing from them for 3 months. Zero contact from the owner of the company despite repeated attempts to contact him. We even drove to their offices and found them shut them mid week. We gave them every opportunity to contact us and were very polite. This company has dreadful customer service and is highly unreliable and I would urge you to use more professional people for what is a very expensive product. We have been forced to take our business elsewhere with no communication from Skandoor.

I've just had a Skandoor automatic sectional garage door installed. I could not be more pleased with the product. From placing my initial order to installation, the service could not have been more professional. I am more than pleased to give credit where credit is due. Thank you Skandoor Bishops Waltham.

The initial contact, measurement and quote in December '24 went well and an order for a sectional door was placed. A final measure occurred 21st Jan 25 and we were told about 12 weeks for manufacture/fitting.

Sadly, it took 9 months from then to get the door fitted. The first fitting date was 21st Aug 25 but they failed to arrive and after chasing I was given another date, 1st Sept 25.
They came to fit it but were unable to as it had been made the wrong size, they said this would be corrected and it would definitely be resolved before end of September. It wasn't.

14th Oct they came with the correctly sized door and did a very good job of fitting it, however 3 hinges, the power outage emergency release mechanism and 1 switch plate were missing so they said they would have to come back again (before the end of the week they said).

24th Oct missing parts were fitted.

It really should not take 9 months for one garage door to be made and fitted. The initial contact with Graham was great and the guys fitting it did a really neat job, but again it should not take 4 fitting appointments to get the job done. Not turning up/wrong size/parts missing - this is not what I expected from talking with Graham at start.

I've had to chase this all the way, Skandoor have not been proactive in contacting me at all. I asked to speak with Graham a number of times but never received a call back.

I really wanted to be able to leave a glowing review. I'm pleased with the end result, but sadly the time it has taken to get here and the anxiety caused along the way make that impossible.

I wouldn’t trust Skandoor with a cat flap, let alone garage doors.

I felt initially assured by Graham — the owner with many years of experience — after we agreed on a price for six roller doors, which he even wrote down. Thought we were all set. Then? Radio silence. No updates. No call backs. Just… nothing.

Soon found out my confidence was misplaced after I tried emailing, calling his mobile, calling the office multiple times, left messages with his secretary or on the answer machine, and still heard nothing back. After a month without even the courtesy of a reply to say they were too busy or no longer interested in the job it was plainly obvious it wasn’t going ahead. A simple “no thanks” would’ve done. What a waste of time and so unnecessary.

I eventually went with Garolla — £300 more expensive, but absolutely worth it. Fast turnaround, professional service, and teething issues were fixed the same week.

Even if Skandoors did eventually offer to fit the doors, I wouldn’t trust them to fix any snagging problems. A business that can’t be bothered to respond surely does not value its customers and you’re bound to get radio silence too if you want something sorted; judging by mine and others’ experience.

They wasted a lot of my time and I wouldn’t trust them with a cat flap, let alone garage doors. Check out Garolla.

Had a garage door fitted a few years ago - the fitting appeared to be good. One issue at time of fitting, could be considered as cosmetic, was never responded to so we lived with it. About 3 years after installation, a few problems with the control developed (we don't use the doors that much), probably to do with the sensors. Again, communications (email & telephone answerphone message) were never responded to. We were happy to pay for any servicing/repairs as it would have been out of the warranty period. So we lived with the intermittent faults. An independent electrician carrying out some other work commented on the standard of electrical work for the garage door connection, which we had to rectify - this was concerning as potentially, we could have had an electrical fire. This year, we have effectively had a complete failure of the door - doesn't close at all electrically, and is no longer aligned. So a door that their website states should last about 15 years has only lasted 5 years before complete failure. Again, happy to pay for service/repair but absolutely no communication from Skandoor. Its as shame as they sell themselves as a local family firm which we wanted to support. Unfortunately, no longer be passing any business their way. So to sum up, an ok installation, a door that doesn't last as long as it would be expected to, and no post-installation support - a company to consider avoiding

It's not often you find a company who are so committed to providing the best service and the best possible solution with the best quality product, but that is exactly what you will get with Skandoor! We had two doors on the front of our large double garage, with a centre pillar, not the best quality and a nightmare to get our car through. Graham designed and manufactured a huge single made to measure door that not only solves our problem but looks stunning and works so smoothly it's an absolute dream! These guys take so much pride in what they do and that is such a rarity nowadays. I would not hesitate in recommending them to anyone else, in fact more fool anyone who uses anyone else!

From the initial survey by Graham to the excellent service by fitter Adrian, my neighbour and I were both delighted by the transformation of our garages. We received good advice from Graham on which type of doors would be best suited and he brought samples of the finish and colours available to help us make the right choice. Competitive, knowledgeable, polite, efficient and tidy. Many thanks.

James fixed our garage door today, excellent service throughout, very professional.
10/10 service from phone call to completion - well done!

James came and fixed my door today, amazing service from start to finish. Polite and courteous and explained what the problem was. Would definitely recommend Skandoor to anyone.

Home visit done today by James's

From start to finish was an absolute pleasure to deal with. No pushy sales very relaxed and effortless to deal with and the fitting when smooth with a fantastic end result

James was extremely polite and helpful. He quickly sorted out our ocassional self opening garage door and asked for us to contact scandoor if we had any further problems.

James is a polite and effective worker who responded promptly and sorted my garage door

James fixed my door very happy with the service

Great service, very quick!

Had a service visit today from James. Also, he did 2 minor adjustments on the remotes and light fitting. Excellent service. Recommended Engineer.

Had a garage door that wasn’t working correctly, which Jay managed to fix. He was polite and professional and highly recommended.