SkuVault Reviews 9

The service appears to be slow, glitchy and disjointed. Channel accounts stop syncing (seems to happen suddenly) so you have to check the connections frequently (hourly) or your inventory will be off, and then you have count everything and fix the numbers. Whenever I call, it seems like support never answers during their published hours. In my opinion, it's expensive for what you get

The idea of the program was great, but ever since skuvault was sold, the quality has gone down hill.

Be careful with petty billing tactics too. Went to cancel our services and were told you need to provide a 30 day warning before your LAST invoice, not last day of service.

We have been using SkuVault for about 4 years now. Overall we are very satifsfied with the solution. We utilise SkuVault as our core WMS for our e-commerce business selling on most major online platforms. We sell many "bundles" and SkuVault handles these flawlessly. We handle all WMS functions from PO creating, PO receipt, Wave inventory allocation, Picking, and Packing. All of those functions meet or exceed our expectations. One complaint we do have (and reason we could not give 5 starts) is assembled cost of a bundle is not updated when component cost change. This makes it very difficult to track true COG for sales analytics. However, overall we are very pleased with this solution.

Some rough reviews on here for SKUVault.... I've been very happy with my experience overall. We had 1 failed WMS implementation with another WMS provider, but things were MUCH better and easier getting SKUVault setup. Quick and easy. We are a 3PL with 60 clients - mainly FBA and Shopify. We utilize SKUVault for WMS, Shipstation for fulfillment, and Quickbooks Online for invoicing. I do with there was a billing module, but you can download many reports to excel and build your own pivot tables to simplify invoicing. We've used SKUVault for over 1-1.5 years with very little issues. Lots of integrations and unique situations from clients and it's handled it all. A great solution for a lower cost WMS software. We pay approximately $700 per month currently with 2 users.

Customer service is non existent when they have a major failure. The entire spectrum of SkuVault employees from the first line contact, your sales rep, client support and lead support analyst will bail on you when you need them the most. They will take weekends and holidays off, without any care for their system not communicating properly with marketplaces. It is a helpless feeling that will keep you awake at night and give you worries for weeks
while they don't communicate with you, dodge you phone calls and emails.

Misleading sales process, intentionally side-stepping hidden charges they knew existed and failed to quote or disclose.

Instead of asking for our company's FBA totals and providing an accurate quote, they instead gave vague and misleading responses that the Director of Sales phrased as "unintended miscommunication." Instead of an updated quote showing what I'd actually be paying per month, (which the Director of Sales stated often give customers "sticker shock"), the salesman stated he had "made an error on his end", "already reached out to his boss", "spoke to Billing", "waived" the fee, and added the order bucket to my account "free of charge."

I asked and stated, prior to subscribing, if FBA Orders do count towards our quota, we'd need to cancel setup. I reiterate that in the next sentence when I state we're only interested in an FBM solution.

But, the salesman appears to have worked out the details after admitting he made an "error on [his] end" by not quoting or disclosing fees, and I believe I'm subscribing to the Growth Package advertised at $329 a month, which I referenced twice in my email. I was never asked how many FBA Orders our company did a month, furthering the impression FBA Orders are excluded from our account, as I had requested. Our first bill was $1279, and the Director of Sales at SkuVault made it clear I should be happy the bill wasn't higher.

After subscribing, the onboarding process is unnecessarily drawn out, while you continue to pay. Many unnecessary mini-1-hr-meetings to go over all the features. You can't use your own data during these training sessions. Your account isn't connected. The onboarding team shares their screen using their own products as examples, but you are advised to NOT turn on syncs until after onboarding training has concluded.

So, you're going to pay $329+ and waste 3-6 weeks of your time before you ever get to try the software with your own products.

***You're paying SkuVault to demo their software to you.***

After the unnecessarily long, drawn-out onboarding process concluded four-weeks later, and we've transitioned and trained our team to include SkuVault in their daily process, installed print nodes and setup scan labels...we began using SkuVault.

Four weeks later, the integration breaks. Quantities are not syncing. Support agents attempt to resolve the issue by providing workarounds, but not actual solutions. A second support case is opened two weeks later because the workaround is beginning to affect our efficiency and a permanent solution has not been provided. Support escalates to Level 2 as they admittedly cannot find an answer. This is just to 'add inventory', what I would assume should be the basic-est function of Inventory Management Software.

At this point, we realize this is not going to work. Support is unresponsive, dismissive, and as frazzled as the saleman during the Sales Process. At the same time, we receive a $1279 bill, the majority of which are overages pertaining to inventory and orders SkuVault doesn't track or manage. This has clearly gone off the rails, but is far from over.

I reach out and immediately request a cancellation, refund, and explanation of the additional charges. I am contacted by a Customer Success Manager who understands from my emails that I was only interested in managing FBM inventory and agrees to provide a complete refund.

Shortly after, I receive an email from the Director of Sales at SkuVault stating he's reviewed everything (without speaking to or contacting me) and will not provide a full refund. I respectfully replied with additional context, and was ignored. That was seven days ago. I followed-up and requested a phone call.

They have not responded.

The worst of it, is the whole executive team was CC'd on those emails, and not one of them chose to reach out to resolve this amicably. The Director of Sales chose to resolve it himself and completed his review and determination without ever contacting or speaking to me before he "considered the matter closed."

Unless you are in the US avoid this software totally. Utter bag if rubbish and customer service is non existent. We have open ticket which relates the full sync of products not working. It's 12 weeks old now. Can't stop paying or they'll switch it off. Crooks.

Great software and great customer service

SkuVault has been top of the stack for years (and rightly so) for their web-based warehouse management software. If you are struggling with pick lists, bar-code scanning solutions or intelligent reporting decisions then these are your guys.