Sky - 22 Castle Lane, Belfast Reviews 

Sky TV is a market leading product for the generation that grew up on genuinely good TV. The packages for channel coverage are unbeatable however this comes at the cost of their dated pricing.

This is a part two to my last review after my second and final experience this year with sky and renewing/cancelling. As stated previously I decided to go with a competitor (Vodafone) who despite giving me a poor experience previously have often been a very stable provider with a genuinely great product all be it at the cost of poor outsourced customer care.

I actioned everything today but prior to checking out was given £25 a month for the same package I had now, this system must have been setup to rule out “fake claims” of leaving for a better price which is smart for business reasons. So I called , asked about CPI and it hit me, they will increase the price of this by a % come April. That price isn’t “£25” it’s £47.50 with £22.50 discount literally 40-50% off to gain more increase through this % based increasing. The catch being “you can cancel if not happy” you want to agree a plan for a set term and renew at a good price. Not constantly argue for retention of join a 6 month plan to leave when it gets hiked based on fake plan pricing.

Either way the minute someone offers a better TV plan, or sky offer pricing terms and increases that don’t rely on ignorance or lack of attention span to achieve profits. They’ll then become a consumer friendly network again.

There was an error on my account when j checked payment on the app it said payment due October 28th because there 2 adjustments on there which has flared my aniexty up when u tell the advisors thry don't seem to care they just rude snd they get away with it maybe I should be rude

Louise made changing TV and Broadband provider to Sky easy, getting us a great deal and helping us secure plenty of extras at no extra cost. Her and Jared were extremely helpful and kind. Cannot recommend the staff at Sky Castle Lane enough. Thank you. Fantastic customer service

Poor switching credit services. Made me pay £66 to the last provider. No responsible person available on phone. Scammers connected to India. Over talks you.
Evidence provided but keep on emailing asking for same Evidence again n again. Call them & another Indian accent person who is only authorised to see their own emails but not customers email.
5 minutes for a robot when u call.
Then a representative start from "I understand ur frustration and I will help u" . After listening to the same story for 10 minutes will transfer u to another person who will start from " I can't do anything as no phone for switching credit ".
Worst experience ever.
Regretting already.
Feeling scammed.
All together it's been 1 month..
Recently I received an email from sky. That my switching credit has been approved. I.e £51.. rather than paying in to my account. They have adjusted in my next bill. So I paid £63 from my bank account but nothing came back to my account.
Beware of scammers.

Excellent Customer Service – 100/100 ⭐⭐⭐⭐⭐
I initially spoke to a customer service advisor called Mikhail, but unfortunately, I did not feel that my matter was handled professionally or that I received the help I needed. This left me feeling very stressed and frustrated.
I was then transferred to the complaints department, where I spoke to Kazza. I apologise if I have spelled her name incorrectly, but I would like to say a huge thank you to her for the excellent customer service she provided.
Kazza listened carefully to my problem, understood my concerns, and, most importantly, resolved the matter for me. She was patient, understanding, professional, and very helpful throughout the conversation.
I truly appreciate the way she handled my complaint and made a stressful situation much easier for me.
Thank you so, so much, Kazza. You provided fantastic customer service, and I would give you 100 out of 100! You are a credit to Sky. ❤️

Jared made it such an easy experience, we were having trouble at first but he kept our numbers and called us once everything was sorted. Fantastic help and couldn’t recommend enough!

My experience with Louise was 100 percent
Very experienced &helpful and such a nice person.
Thank you.

Highly recommend got a lot of help today with Louise and Ricky very pleased

Louise was amazing - such knowledge and training and patience - I didn’t know how to use the App!! Now I do!!
WONDERFUL CUSTOMERS SERVICE!
As a result I’ve decided to stay with Sky 🥳

Very happy from Louise ‘s service and kindness.

Jerod,was extremely helpful. Sorted out complex issues with professional knowledge and humour.

Amazing experience from Louise and Andrew lovely team

Jerad was great today!

Helped me with all my enquiries and left me feeling assured I made the right choice with my broadband and tv package. He also gave me great advice on sim and phones which I will be returning to take out in the future. An asset to sky! Thank you

What a joke sky is
Two contracts one cancelled by open reach after trying to ring me once on a landline (we don’t have a phone plugged in) nothing on my mobile which is linked to my account
I was told I had to wait 3 weeks for it to be connected remotely again
Diabolical service from sky
Then when talking to customer service told them I was cancelling my new contact and they answe was ok we will sort this bing now going with smoother provider who can connect sooner and a better deal sky should do better

Once again spent 3 hours on line trying too get my service only to be told it's going to be a long wait then tried to charge me as there was no more data not true it was t let me access it.
Because I cannot access my Sky apps again

Was in the sky store today and had previously had a bit of confusion over the phone with getting a cancellation date to get a new policy sorted. Got help from Ricky who explained everything in detail and helped get us sorted, jack also helped us a bit with what we needed. Was in and out within about 15 mins. Thank yous

Title: Poor support, no real help when it matters
Review:
I’ve been a Sky customer for a number of years and pay a significant amount each month, so I expect a reasonable level of service. Unfortunately, my recent experience fell well below that.
After finally resolving an ongoing satellite issue, I then encountered a problem with my router. I couldn’t clearly read the password printed on the back, so I contacted Sky specifically for assistance — exactly what customer support is supposed to be there for.
I spent a considerable amount of time on the phone, only to be told that I needed to get someone else to help me read the password. That response was both dismissive and completely unhelpful. The whole point of calling Sky was to get support, not to be told to go elsewhere.
To make matters worse, the password I was entering was actually correct, meaning the issue wasn’t properly investigated or understood. It felt like the advisor just wanted to move the problem on rather than resolve it.
For a company charging premium prices, this level of service is unacceptable. I expect proper assistance and accountability when things go wrong, not excuses. Based on this experience, I would struggle to recommend Sky to others and will seriously consider alternative providers.

Very satisfied Jerad and Lynsey were very helpful and worth their weight in gold they were able to sort the mobile connection to my sky app while i was waiting on my new phones by the way Hubby and son are well pleased with their new Iphones both deserve a pay rise

This was our first visit to this store and the attention and assistance we got from Louise
Was superb. She went over and above her
Call of duty and I would not hesitate to call on her again or to recommend her to any potential customer.